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American Musical Supply Reviews - 14,060 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 361 - 380 of 14,060

Polkchop

Post-Delivery Feedback

Sep 18, 2024

Customer services awesome. delivery is always quick and right on point. My only thing about this order with the speakers is that no cords came with it

Derri

Site Experience Feedback

Sep 18, 2024

Nothing bad to say. A great purchase experience

Rob

Site Experience Feedback

Sep 08, 2024

Great service always!


Post-Delivery Feedback

Sep 18, 2024

Smooth transaction! Great product!!!

Jburgin169

Site Experience Feedback

Sep 18, 2024

Website is a little clunky, slow, hard to click and have a page respond sometimes.

Online Shopper

Site Experience Feedback

Sep 18, 2024

Great experience, no issues

KJC

Site Experience Feedback

Sep 18, 2024

Very smooth with navigating menu and products

DJ Franky Baby

Site Experience Feedback

Sep 06, 2024

It’s my first buy it was straight forward I’m excited to DJ with my new controller

Tim

Site Experience Feedback

Sep 18, 2024

Always a great experience with AMS. Never had a bad one and I've purchased several items over the years. Competitive prices, great service and fast shipping.

Rhino

Post-Delivery Feedback

Sep 18, 2024

AMS always comes through and fast! They are my go-to music store!

KennyG

Post-Delivery Feedback

Sep 18, 2024

American Musical Supply has been my one-stop shopping place for any musical needs I have. I've bought multiple guitars from AMS and each one arrived in perfect condition. AMS packages their guitars well so they are protected during shipment. Also, I've returned a couple of guitars due to changing my mind and it is a very simple process. AMS is very amenable to returns and there has never been an issue. AMS is the only musical supply store I know of that has "Rock Star Financing", which for me works out great. Being able to split up the payments without interest and without a credit check makes it possible to purchase guitars of a higher quality than I would otherwise be able to afford. AMS made it SO easy and affordable to own the guitar I wanted that I can't imagine shopping anywhere else, and I don't shop anywhere else!! With all the benefits that AMS offers, you would think that they jack their prices up but AMS sells their products at the best possible prices. You won't find a better price anywhere PLUS they do offer sales if you get on their email list so you always win! American Musical Supply has my highest recommendation AND if you try American Musical Supply, you'll stay with American Musical Supply! I will be a lifelong customer.

Ross

Site Experience Feedback

Sep 18, 2024

Excellent payment facilities and fast delivery

Soulreader420

Site Experience Feedback

Sep 02, 2024

I've been looking for a 7-string guitar for my daughter Nova for the past few months. Today, I finally decided on the guitar to buy for her. Since it'll be her first 7-string, I hope she'll love playing it. Rather than buy the cheapest 7-string available, I opted for a mid range priced guitar. The reviews of the 7-string guitar I purchased were very helpful in making my decision, so I'm thankful they're included in the details of the guitar and case.


Post-Delivery Feedback

Sep 18, 2024

i bought this 7-string electric guitar and case for my daughter. She really seemed to enjoy playing it the first time she saw it.

DJ Lo-Skee

Site Experience Feedback

Sep 18, 2024

Just 1 word EXCELLENT

Awesome

Site Experience Feedback

Sep 01, 2024

Great


Post-Delivery Feedback

Sep 18, 2024

It was amazing Thanks

BamBam

Site Experience Feedback

Sep 10, 2024

The site is very easy to use and hopefully it gets here in tine

Online Shopper

Site Experience Feedback

Sep 18, 2024

It was great

DJ Digital Diva

Site Experience Feedback

Sep 18, 2024

American Musical has come in clutch every time I needed a piece of equipment. The flexible payment options have been crucial.

Kurtron

Site Experience Feedback

Sep 18, 2024

I've ordered from AMS many, many times and have never, ever had an issue from ordering to delivery.

EMDA

Site Experience Feedback

Sep 18, 2024

Don’t necessarily think anything g needs to be adjusted. Order with ease and on an iPhone .

Jpaw

Site Experience Feedback

Sep 18, 2024

Excellent