American Musical Supply Reviews - 14,060 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 361 - 380 of 14,060
Polkchop
Post-Delivery Feedback
Sep 18, 2024
Customer services awesome. delivery is always quick and right on point. My only thing about this order with the speakers is that no cords came with it
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Derri
Site Experience Feedback
Sep 18, 2024
Nothing bad to say. A great purchase experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rob
Site Experience Feedback
Sep 08, 2024
Great service always!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rob
Post-Delivery Feedback
Sep 18, 2024
Smooth transaction! Great product!!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jburgin169
Site Experience Feedback
Sep 18, 2024
Website is a little clunky, slow, hard to click and have a page respond sometimes.
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 18, 2024
Great experience, no issues
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
KJC
Site Experience Feedback
Sep 18, 2024
Very smooth with navigating menu and products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DJ Franky Baby
Site Experience Feedback
Sep 06, 2024
It’s my first buy it was straight forward I’m excited to DJ with my new controller
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tim
Site Experience Feedback
Sep 18, 2024
Always a great experience with AMS. Never had a bad one and I've purchased several items over the years. Competitive prices, great service and fast shipping.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rhino
Post-Delivery Feedback
Sep 18, 2024
AMS always comes through and fast! They are my go-to music store!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
KennyG
Post-Delivery Feedback
Sep 18, 2024
American Musical Supply has been my one-stop shopping place for any musical needs I have. I've bought multiple guitars from AMS and each one arrived in perfect condition. AMS packages their guitars well so they are protected during shipment. Also, I've returned a couple of guitars due to changing my mind and it is a very simple process. AMS is very amenable to returns and there has never been an issue. AMS is the only musical supply store I know of that has "Rock Star Financing", which for me works out great. Being able to split up the payments without interest and without a credit check makes it possible to purchase guitars of a higher quality than I would otherwise be able to afford. AMS made it SO easy and affordable to own the guitar I wanted that I can't imagine shopping anywhere else, and I don't shop anywhere else!! With all the benefits that AMS offers, you would think that they jack their prices up but AMS sells their products at the best possible prices. You won't find a better price anywhere PLUS they do offer sales if you get on their email list so you always win! American Musical Supply has my highest recommendation AND if you try American Musical Supply, you'll stay with American Musical Supply! I will be a lifelong customer.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ross
Site Experience Feedback
Sep 18, 2024
Excellent payment facilities and fast delivery
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Soulreader420
Site Experience Feedback
Sep 02, 2024
I've been looking for a 7-string guitar for my daughter Nova for the past few months. Today, I finally decided on the guitar to buy for her. Since it'll be her first 7-string, I hope she'll love playing it. Rather than buy the cheapest 7-string available, I opted for a mid range priced guitar. The reviews of the 7-string guitar I purchased were very helpful in making my decision, so I'm thankful they're included in the details of the guitar and case.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Soulreader420
Post-Delivery Feedback
Sep 18, 2024
i bought this 7-string electric guitar and case for my daughter. She really seemed to enjoy playing it the first time she saw it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
DJ Lo-Skee
Site Experience Feedback
Sep 18, 2024
Just 1 word EXCELLENT
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Awesome
Site Experience Feedback
Sep 01, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Awesome
Post-Delivery Feedback
Sep 18, 2024
It was amazing Thanks
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
BamBam
Site Experience Feedback
Sep 10, 2024
The site is very easy to use and hopefully it gets here in tine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 18, 2024
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DJ Digital Diva
Site Experience Feedback
Sep 18, 2024
American Musical has come in clutch every time I needed a piece of equipment. The flexible payment options have been crucial.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kurtron
Site Experience Feedback
Sep 18, 2024
I've ordered from AMS many, many times and have never, ever had an issue from ordering to delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
EMDA
Site Experience Feedback
Sep 18, 2024
Don’t necessarily think anything g needs to be adjusted. Order with ease and on an iPhone .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jpaw
Site Experience Feedback
Sep 18, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »