American Musical Supply Reviews - 14,078 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 1 - 20 of 14,078
Penny
Site Experience Feedback
Jul 02, 2024
It wa good. No problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Greg
Post-Delivery Feedback
Nov 05, 2024
Ordering is easy, and customer service is very good, with quick replies and knowledgeable answers. Order fulfillment needs some work.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 4
- Customer Support: 6
- Full ratings for this review »
poser
Site Experience Feedback
Aug 07, 2024
It was easy and fast to purchase the item i was looking for
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
poser
Post-Delivery Feedback
Nov 03, 2024
I really enjoy using American Music supply. It’s convenient when you don’t wanna pay for a product upfront but do you need the product immediately.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Aaron
Site Experience Feedback
Aug 21, 2024
Great just dont know wgen product will be in stock
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Aaron
Post-Delivery Feedback
Oct 25, 2024
It was great I got email updates about when the item was coming to track. It came very quickly and was well packed.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
BizMu
Site Experience Feedback
Apr 16, 2024
So far I had a great experience and would recommend to other friends. Let's see how it gets shipped safely.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BizMu
Post-Delivery Feedback
Oct 21, 2024
awesome experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Remedios
Site Experience Feedback
Sep 18, 2024
Information was easily accessible. Details up front and clear. Everything went smooth!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jiva315
Post-Delivery Feedback
Oct 08, 2024
I had to call customer service because they couldn't ship my purchase. Called to find out I had a $3000 purchase limit and had to pay $400 before they could send my new amp. Made the payment and customer service cleared the order to ship. The customer service was professional and very helpful. Just wasn't happy I didn't know about the $3000 limit previous to this interaction.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
M-STAR
Site Experience Feedback
Sep 23, 2024
Glen Campbell is the best and the website is easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
M-STAR
Post-Delivery Feedback
Oct 07, 2024
I have bought 3 guitar's from AMS, plus plenty of gear & I will continue to do so!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Old bones
Site Experience Feedback
Sep 13, 2024
It was good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Old bones
Post-Delivery Feedback
Oct 06, 2024
Love you guys!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
TJ adams
Site Experience Feedback
Sep 20, 2024
Always have a good experience with this company
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TJ adams
Post-Delivery Feedback
Oct 06, 2024
Always a good experience
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Onasimus
Site Experience Feedback
Sep 01, 2024
It was easy and awesome. Thank you.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Onasimus
Post-Delivery Feedback
Oct 04, 2024
You just get it done
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Boogie
Site Experience Feedback
Sep 21, 2024
Best gear outlet for the working musician on the web, bar none.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Boogie
Post-Delivery Feedback
Oct 04, 2024
I waited for 30 years to purchase a Vox AC-30, even though it has been my dream amp for as long as I can remember. AMS finally made it happen. I could not be happier. My mind was blown the minute I plugged in. And it seems that AMS finally took a cue from their competitor and are at long last packing gear shipments in a sturdy and appropriate manner, which has always been one of their weak spots as a wholesaler. If you guys worked on improving your customer service a bit more, you would be the undisputed champion of affordable music gear wholesalers online.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Roy
Site Experience Feedback
Sep 21, 2024
Me parece exelente, me gusta mucho. es fácil de usar la página y comprar en AMS.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Roy
Post-Delivery Feedback
Oct 04, 2024
Estoy muy satisfecho y Feliz de ser Cliente de American Musical siempre lo recomiendo.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Scott Miller
Post-Delivery Feedback
Oct 03, 2024
I love AMS! Great service and I have been ordering gear and instruments from them for over ten years. I never used to buy guitars without playing them first but all the guitars I’ve purchased have been fantastic! The shipping is so fast and I have actually received gear the next day!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 23, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 23, 2024
Was actually smoother than inthb1
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
N/a
Post-Delivery Feedback
Oct 03, 2024
N/A
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Klandcr
Post-Delivery Feedback
Oct 02, 2024
Wanting squire J mascis since fender release it again and its the top squire (fender) model AMS doesn’t carry it in inventory one rep I talked to said he would send up the request and would try to give me a heads up on the reply from AMS supplier next rep laughed said they won’t get it and I was told to basically select from their inventory available to the End User so I chose the 60’s classic vibe in white Recommend to anyone in the area since our last guitar shop shut down about 5 years ago
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jammin
Site Experience Feedback
Sep 20, 2024
Everything is good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jammin
Post-Delivery Feedback
Oct 02, 2024
No problems
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
bb
Site Experience Feedback
Sep 06, 2024
N/A
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »