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American Musical Supply Reviews - 14,078 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1 - 20 of 14,078

Penny

Site Experience Feedback

Jul 02, 2024

It wa good. No problems

Greg

Post-Delivery Feedback

Nov 05, 2024

Ordering is easy, and customer service is very good, with quick replies and knowledgeable answers. Order fulfillment needs some work.

poser

Site Experience Feedback

Aug 07, 2024

It was easy and fast to purchase the item i was looking for


Post-Delivery Feedback

Nov 03, 2024

I really enjoy using American Music supply. It’s convenient when you don’t wanna pay for a product upfront but do you need the product immediately.

Aaron

Site Experience Feedback

Aug 21, 2024

Great just dont know wgen product will be in stock


Post-Delivery Feedback

Oct 25, 2024

It was great I got email updates about when the item was coming to track. It came very quickly and was well packed.

BizMu

Site Experience Feedback

Apr 16, 2024

So far I had a great experience and would recommend to other friends. Let's see how it gets shipped safely.


Post-Delivery Feedback

Oct 21, 2024

awesome experience

Remedios

Site Experience Feedback

Sep 18, 2024

Information was easily accessible. Details up front and clear. Everything went smooth!

Jiva315

Post-Delivery Feedback

Oct 08, 2024

I had to call customer service because they couldn't ship my purchase. Called to find out I had a $3000 purchase limit and had to pay $400 before they could send my new amp. Made the payment and customer service cleared the order to ship. The customer service was professional and very helpful. Just wasn't happy I didn't know about the $3000 limit previous to this interaction.

M-STAR

Site Experience Feedback

Sep 23, 2024

Glen Campbell is the best and the website is easy to use.


Post-Delivery Feedback

Oct 07, 2024

I have bought 3 guitar's from AMS, plus plenty of gear & I will continue to do so!

Old bones

Site Experience Feedback

Sep 13, 2024

It was good


Post-Delivery Feedback

Oct 06, 2024

Love you guys!

TJ adams

Site Experience Feedback

Sep 20, 2024

Always have a good experience with this company


Post-Delivery Feedback

Oct 06, 2024

Always a good experience

Onasimus

Site Experience Feedback

Sep 01, 2024

It was easy and awesome. Thank you.


Post-Delivery Feedback

Oct 04, 2024

You just get it done

Boogie

Site Experience Feedback

Sep 21, 2024

Best gear outlet for the working musician on the web, bar none.


Post-Delivery Feedback

Oct 04, 2024

I waited for 30 years to purchase a Vox AC-30, even though it has been my dream amp for as long as I can remember. AMS finally made it happen. I could not be happier. My mind was blown the minute I plugged in. And it seems that AMS finally took a cue from their competitor and are at long last packing gear shipments in a sturdy and appropriate manner, which has always been one of their weak spots as a wholesaler. If you guys worked on improving your customer service a bit more, you would be the undisputed champion of affordable music gear wholesalers online.

Roy

Site Experience Feedback

Sep 21, 2024

Me parece exelente, me gusta mucho. es fácil de usar la página y comprar en AMS.


Post-Delivery Feedback

Oct 04, 2024

Estoy muy satisfecho y Feliz de ser Cliente de American Musical siempre lo recomiendo.

Scott Miller

Post-Delivery Feedback

Oct 03, 2024

I love AMS! Great service and I have been ordering gear and instruments from them for over ten years. I never used to buy guitars without playing them first but all the guitars I’ve purchased have been fantastic! The shipping is so fast and I have actually received gear the next day!

Online Shopper

Site Experience Feedback

Sep 23, 2024

Great

Online Shopper

Site Experience Feedback

Sep 23, 2024

Was actually smoother than inthb1

N/a

Post-Delivery Feedback

Oct 03, 2024

N/A

Klandcr

Post-Delivery Feedback

Oct 02, 2024

Wanting squire J mascis since fender release it again and its the top squire (fender) model AMS doesn’t carry it in inventory one rep I talked to said he would send up the request and would try to give me a heads up on the reply from AMS supplier next rep laughed said they won’t get it and I was told to basically select from their inventory available to the End User so I chose the 60’s classic vibe in white Recommend to anyone in the area since our last guitar shop shut down about 5 years ago

Jammin

Site Experience Feedback

Sep 20, 2024

Everything is good


Post-Delivery Feedback

Oct 02, 2024

No problems

bb

Site Experience Feedback

Sep 06, 2024

N/A