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American Musical Supply Reviews - 14,060 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 341 - 360 of 14,060

Online Shopper

Post-Delivery Feedback

Sep 18, 2024

Everything was great

Bigredmcgee

Site Experience Feedback

Sep 18, 2024

I love ams

The Blues Hopman

Post-Delivery Feedback

Sep 18, 2024

I feel working you guys is great. I will make a change to make payments on the 3rd of each month or will when wanting make an extra payment are payoff. Thanks.

Online Shopper

Site Experience Feedback

Sep 18, 2024

Great experience

JohnAngel

Site Experience Feedback

Sep 18, 2024

Very easy to navigate!

Steve

Site Experience Feedback

Sep 18, 2024

Great

Maveric

Site Experience Feedback

Sep 18, 2024

Just pleased all around

Eddie Wolf

Site Experience Feedback

Sep 18, 2024

I’ve been shopping with American music supply for at least for maybe the last 10 years and I always had great service with them all the products I have got from them with me DJ and power amps mixes subs all the stuff that DJ needs and has supplied me within the last two years of services great

Dre

Site Experience Feedback

Sep 18, 2024

Very pleased so far.

Texaswarrior

Site Experience Feedback

Sep 18, 2024

Great service and payment plans made easy.

Mr G

Site Experience Feedback

Sep 18, 2024

Great

Smooth Sax DJ

Post-Delivery Feedback

Sep 18, 2024

Look, if you have gigs coming up, you really need to look at American musical supply. Especially those payment programs with no interest. I can’t think of a better way to get the gear you need and get it smartly. Great to work with, they’ve always been responsive, and I highly recommend.

Online Shopper

Post-Delivery Feedback

Sep 18, 2024

Thx u

Blinks

Site Experience Feedback

Sep 18, 2024

Very good

Elbi mrradio704

Site Experience Feedback

Sep 18, 2024

I had not issues with the selection , viewing or payment process. I will be sure to encourage product purchasing to others. This equipment is being used in a professional R&B/ POP album production so pricing and timing is important. Please feel free to follow the process on instagram @mrradio704. Thank You!!!

Dougie B.

Post-Delivery Feedback

Sep 18, 2024

Fantastic all the way around. Great product. Great staff. Great shipping and tracking info. Received in one day!!!

Dj Psyclone

Site Experience Feedback

Sep 18, 2024

I love the convince and ease of AMS,they make purchases extremely pleasant!

Raykel

Site Experience Feedback

Sep 18, 2024

genial

Online Shopper

Post-Delivery Feedback

Sep 18, 2024

nOTHING NEGATIVE

Kuttmane the producer

Site Experience Feedback

Aug 29, 2024

The interaction with website was great.


Post-Delivery Feedback

Sep 18, 2024

I was finally able to purchase an mpc and it's awesome.