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American Musical Supply Reviews - 14,060 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 321 - 340 of 14,060

uli

Site Experience Feedback

Sep 11, 2024

no credit/payments/free shipping


Post-Delivery Feedback

Sep 19, 2024

You folks are the best!

Online Shopper

Site Experience Feedback

Sep 10, 2024

Good experience


Post-Delivery Feedback

Sep 19, 2024

Like the payment plan and fast shipping

Online Shopper

Post-Delivery Feedback

Sep 19, 2024

Price and availability was the same as elsewhere, but I wanted to give my business to someone other than Amazon, Sweetwater, or Musician's Friend. The ordering process from AMS was fine. The speed of free delivery was great - on a Saturday, even! But upon delivery, I noticed it's not what I ordered. SKB makes a 14 x 16 tom case and a 14 x 16 floor tom case. I specifically ordered the former but AMS sent the latter. It's not worth returning, though. Even SKB is unable to adequately explain the difference, and my tom fits in it fine. But it makes me wonder about AMS warehouse picking.

Dee Jay

Site Experience Feedback

Sep 19, 2024

This website was recommended to be by a fellow musician from my church and i decided to use it and it was the best option I’ve had for equipment so far

JMo

Site Experience Feedback

Sep 19, 2024

As always it’s been a great experience shopping on this site for my equipment needs.

Christian

Post-Delivery Feedback

Sep 19, 2024

I recently got back into electric guitar playing and needed some help with product information. After a disappointing interaction with Sweetwater, I gave AMS a try. The sales associate was knowledgeable and professional. I made a purchase with the recommendation (speaker cable and straplocks) and will definitely use AMS in the future.

None

Site Experience Feedback

Sep 19, 2024

Love AMS ltes mom’s pay off over time

Woody

Site Experience Feedback

Sep 19, 2024

I've been ordering from AMS for over 10 years. I have referred many of friends to this site, and will continue to do so.

Online Shopper

Site Experience Feedback

Sep 19, 2024

kind of slow

Double D

Post-Delivery Feedback

Sep 19, 2024

Great

Zidian

Site Experience Feedback

Sep 19, 2024

My favorite is the flexible financing options. I don’t know if any music shop that does that.

joe

Site Experience Feedback

Sep 19, 2024

good

Jeff

Site Experience Feedback

Sep 18, 2024

My experience today was good, it has been years since I have used the site to purchase gear, went as smooth today as it did in the past.

Church Mouse

Post-Delivery Feedback

Sep 18, 2024

Wanted 4 of the item, but only 3 in stock so we'll get by. Received 1 as noted in the delivery notice, 2 more showed up the next day (if they were all in stock, why were they shipped in different packages?) - all were received by the time we need them, but we haven't installed them yet, so I don't know if we're 100% satisfied.

Triggas

Site Experience Feedback

Sep 18, 2024

Always a breeze to navigate the site and checkouts. Monthly installment payments make it possible to afford gear I otherwise wouldn't be able to. American Musical Supply has made my artistic needs a reality and have expanded my love for the art of music

Chip

Site Experience Feedback

Sep 18, 2024

Good

Mr. Cunningham

Site Experience Feedback

Sep 18, 2024

Very easy shopping experience

Aliel

Site Experience Feedback

Sep 18, 2024

You guys make it ez to pick and choose. Over all extremely satisfied

Jae

Site Experience Feedback

Sep 18, 2024

It was very nice

Allmnbrojo

Site Experience Feedback

Sep 18, 2024

Love this site