American Musical Supply Reviews - 14,060 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 321 - 340 of 14,060
uli
Site Experience Feedback
Sep 11, 2024
no credit/payments/free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
uli
Post-Delivery Feedback
Sep 19, 2024
You folks are the best!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 10, 2024
Good experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 19, 2024
Like the payment plan and fast shipping
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 19, 2024
Price and availability was the same as elsewhere, but I wanted to give my business to someone other than Amazon, Sweetwater, or Musician's Friend. The ordering process from AMS was fine. The speed of free delivery was great - on a Saturday, even! But upon delivery, I noticed it's not what I ordered. SKB makes a 14 x 16 tom case and a 14 x 16 floor tom case. I specifically ordered the former but AMS sent the latter. It's not worth returning, though. Even SKB is unable to adequately explain the difference, and my tom fits in it fine. But it makes me wonder about AMS warehouse picking.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Dee Jay
Site Experience Feedback
Sep 19, 2024
This website was recommended to be by a fellow musician from my church and i decided to use it and it was the best option I’ve had for equipment so far
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JMo
Site Experience Feedback
Sep 19, 2024
As always it’s been a great experience shopping on this site for my equipment needs.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Christian
Post-Delivery Feedback
Sep 19, 2024
I recently got back into electric guitar playing and needed some help with product information. After a disappointing interaction with Sweetwater, I gave AMS a try. The sales associate was knowledgeable and professional. I made a purchase with the recommendation (speaker cable and straplocks) and will definitely use AMS in the future.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
None
Site Experience Feedback
Sep 19, 2024
Love AMS ltes mom’s pay off over time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Woody
Site Experience Feedback
Sep 19, 2024
I've been ordering from AMS for over 10 years. I have referred many of friends to this site, and will continue to do so.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 19, 2024
kind of slow
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Double D
Post-Delivery Feedback
Sep 19, 2024
Great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Zidian
Site Experience Feedback
Sep 19, 2024
My favorite is the flexible financing options. I don’t know if any music shop that does that.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
joe
Site Experience Feedback
Sep 19, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jeff
Site Experience Feedback
Sep 18, 2024
My experience today was good, it has been years since I have used the site to purchase gear, went as smooth today as it did in the past.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Church Mouse
Post-Delivery Feedback
Sep 18, 2024
Wanted 4 of the item, but only 3 in stock so we'll get by. Received 1 as noted in the delivery notice, 2 more showed up the next day (if they were all in stock, why were they shipped in different packages?) - all were received by the time we need them, but we haven't installed them yet, so I don't know if we're 100% satisfied.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Triggas
Site Experience Feedback
Sep 18, 2024
Always a breeze to navigate the site and checkouts. Monthly installment payments make it possible to afford gear I otherwise wouldn't be able to. American Musical Supply has made my artistic needs a reality and have expanded my love for the art of music
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chip
Site Experience Feedback
Sep 18, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mr. Cunningham
Site Experience Feedback
Sep 18, 2024
Very easy shopping experience
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Aliel
Site Experience Feedback
Sep 18, 2024
You guys make it ez to pick and choose. Over all extremely satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jae
Site Experience Feedback
Sep 18, 2024
It was very nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Allmnbrojo
Site Experience Feedback
Sep 18, 2024
Love this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »