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American Musical Supply Reviews - 14,060 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 301 - 320 of 14,060

E

Site Experience Feedback

Sep 19, 2024

great

Johnieb

Site Experience Feedback

Sep 19, 2024

Great

buck

Site Experience Feedback

Sep 19, 2024

overall interaction was great

Al Pal

Site Experience Feedback

Aug 11, 2024

Great flexible payment options. A few amps I was looking at were out of stock, but this is not American Musical’s fault.


Post-Delivery Feedback

Sep 19, 2024

Prices were great. Shipping was quick. Selection was great.

Dennis in Western Mass

Post-Delivery Feedback

Sep 19, 2024

American Musical Supply is the best; they have everything I need for my guitar setup, from pedals and cables to great deals on open box items; shipping is lightning-fast, often next day! Love that place.

Rome

Site Experience Feedback

Sep 19, 2024

Great

Bandguy

Site Experience Feedback

Sep 19, 2024

Everything was smooth and reasonable

Kc

Site Experience Feedback

Sep 09, 2024

Love the lay out of website and the videos of the product is very helpful


Post-Delivery Feedback

Sep 19, 2024

This was a great buy the price was fantastic the quality and sound are awesome thinking about buying one for my son shipping was fast all around great experience

Did do

Site Experience Feedback

Sep 19, 2024

I had a good experience, especially since this was my first purchase. Will definitely be buying from here more often!!

Online Shopper

Post-Delivery Feedback

Sep 19, 2024

Good

J Peter

Site Experience Feedback

Sep 19, 2024

everything was on point today i was very satisied

Cooper

Post-Delivery Feedback

Sep 19, 2024

Outstanding microphone, fast shipping, easy to order from, I could not be more happy with my purchase

tarimuza

Site Experience Feedback

Sep 19, 2024

The shopping experience through their website has been very good, as they have a system that facilitates the purchase and guides the user from the selection of the desired product to the payment process. In addition, this has made it much easier for me to start and progressively improve in my professional beginnings as a DJ.

Online Shopper

Post-Delivery Feedback

Sep 19, 2024

I wanted to change my billing method and that was a process , and make my purchase. I had to contact customer service to complete my order

Everj

Site Experience Feedback

Sep 19, 2024

The website is ready and clear to use. I always have a good experience buying from it

Xavi

Site Experience Feedback

Sep 19, 2024

The search engine needs some updating sometimes when it looking for something other things will pop instead of the actual product.

Mark P

Site Experience Feedback

Sep 10, 2024

I was easily able to search and find the products I wanted. The details provided allowed me to evaluate suitability of products. Checkout was straightforward and I was provided several options for extended payment.

Will

Site Experience Feedback

Sep 09, 2024

Using ams is always a good experience and the customer service is next level

Kveno

Site Experience Feedback

Sep 19, 2024

Great experience found exactly what I needed

uli

Site Experience Feedback

Sep 11, 2024

no credit check, payment plan options, free shipping


Post-Delivery Feedback

Sep 19, 2024

Thank you!