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American Musical Supply Reviews - 14,060 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 281 - 300 of 14,060

Online Shopper

Site Experience Feedback

Sep 19, 2024

n/a

Gus O'Neil

Site Experience Feedback

Sep 19, 2024

I've been looking for a JHS PG-14 pedal at a good price and AMS came through. Thanks for the great price and flexible monthly payment plans. I'll be back for more gear.

Ben A

Post-Delivery Feedback

Sep 19, 2024

AMS is great! You can get great financing deals so you can afford those nice you guitars/amps/etc. you want. Particularly if you've financed something with AMS before and paid off the item with no late payments etc.. The guitar I just bought from AMS (Gibson ES 335 Supreme - Bourbon Burst) is absolutely a fantastic guitar! The fit & finish are perfect and it has the best feel and sound of any instrument I've ever owned. Could not be more happy with my purchase!

J

Site Experience Feedback

Sep 19, 2024

Sufficient.

Martian Ghetto Blaster

Post-Delivery Feedback

Sep 19, 2024

AMS has been great to use. Payment options and the available items are awesome. I appreciate it!

Spiral Knight

Site Experience Feedback

Sep 19, 2024

I wish I can go over my limit with Rockstar

Bluesky

Site Experience Feedback

Sep 19, 2024

Ok everything good

Dcs

Site Experience Feedback

Sep 19, 2024

Love this site. Great deals and they work with you.

Arrowhead

Site Experience Feedback

Sep 19, 2024

I came on here to find a bass guitar to learn on I'm pretty sure I found a good one so I bought it. Everything in this order went perfectly and I love the fact they have .monthly billing options

Bunny

Site Experience Feedback

Aug 14, 2024

I’ve have always been satisfied with my purchases with American Music Co and will continue.

Dj Tw1st3d

Site Experience Feedback

Sep 19, 2024

I always find what I'm looking for here with AMS, absolutely enjoy the shopping experience.

Mr Allen

Site Experience Feedback

Sep 19, 2024

Quick and all my information was there for a fast checkout

Bluesstorm57

Post-Delivery Feedback

Sep 19, 2024

Apparently there was a problem in the shipping department with the guitar I ordered. It took 3 days longer than usual which is very odd for this company! Then I was told it may be out of stock? Customer service finally got it right

KennyG

Post-Delivery Feedback

Sep 19, 2024

American Musical Supply has been my one-stop shopping place for any musical needs I have. I've bought multiple guitars from AMS and each one arrived in perfect condition. AMS packages their guitars well so they are protected during shipment. Also, I've returned a couple of guitars due to changing my mind and it is a very simple process. AMS is very amenable to returns and there has never been an issue. AMS is the only musical supply store I know of that has "Rock Star Financing", which for me works out great. Being able to split up the payments without interest and without a credit check makes it possible to purchase guitars of a higher quality than I would otherwise be able to afford. AMS made it SO easy and affordable to own the guitar I wanted that I can't imagine shopping anywhere else, and I don't shop anywhere else!! With all the benefits that AMS offers, you would think that they jack their prices up but AMS sells their products at the best possible prices. You won't find a better price anywhere PLUS they do offer sales if you get on their email list so you always win! American Musical Supply has my highest recommendation AND if you try American Musical Supply, you'll stay with American Musical Supply! I will be a lifelong customer.

REDDOG313

Site Experience Feedback

Sep 19, 2024

very informative on options of how to pay, no credit check

Katie

Site Experience Feedback

Sep 19, 2024

It was super easy and I liked that the products I needed to go with this purchase were recommended at checkout.

TerryTune

Post-Delivery Feedback

Sep 19, 2024

Extremely satisfied with product, purchasing experience, and no interest financing was a plus. Would highly recommend the company and Casio brand. Got concerned when told the higher cost package had a shipping label that was unreadable, but it all worked out.

Lew

Site Experience Feedback

Sep 19, 2024

Everything was good, easy and a pleasure to do business.

Feel

Post-Delivery Feedback

Sep 19, 2024

Customer service guy put the order together for my home studio equipment and the quality for the budget exceeded expectations. The speed of delivery was excellent, and of all that was ordered only one speaker cord was missing but promptly deliver right of way. Overall experience was great!

StringBender

Site Experience Feedback

Sep 19, 2024

So far, so good