American Musical Supply Reviews - 14,060 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 281 - 300 of 14,060
Online Shopper
Site Experience Feedback
Sep 19, 2024
n/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gus O'Neil
Site Experience Feedback
Sep 19, 2024
I've been looking for a JHS PG-14 pedal at a good price and AMS came through. Thanks for the great price and flexible monthly payment plans. I'll be back for more gear.
- Overall Rating: 9
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Ben A
Post-Delivery Feedback
Sep 19, 2024
AMS is great! You can get great financing deals so you can afford those nice you guitars/amps/etc. you want. Particularly if you've financed something with AMS before and paid off the item with no late payments etc.. The guitar I just bought from AMS (Gibson ES 335 Supreme - Bourbon Burst) is absolutely a fantastic guitar! The fit & finish are perfect and it has the best feel and sound of any instrument I've ever owned. Could not be more happy with my purchase!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
J
Site Experience Feedback
Sep 19, 2024
Sufficient.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Martian Ghetto Blaster
Post-Delivery Feedback
Sep 19, 2024
AMS has been great to use. Payment options and the available items are awesome. I appreciate it!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Spiral Knight
Site Experience Feedback
Sep 19, 2024
I wish I can go over my limit with Rockstar
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bluesky
Site Experience Feedback
Sep 19, 2024
Ok everything good
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Dcs
Site Experience Feedback
Sep 19, 2024
Love this site. Great deals and they work with you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Arrowhead
Site Experience Feedback
Sep 19, 2024
I came on here to find a bass guitar to learn on I'm pretty sure I found a good one so I bought it. Everything in this order went perfectly and I love the fact they have .monthly billing options
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Bunny
Site Experience Feedback
Aug 14, 2024
I’ve have always been satisfied with my purchases with American Music Co and will continue.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Dj Tw1st3d
Site Experience Feedback
Sep 19, 2024
I always find what I'm looking for here with AMS, absolutely enjoy the shopping experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mr Allen
Site Experience Feedback
Sep 19, 2024
Quick and all my information was there for a fast checkout
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bluesstorm57
Post-Delivery Feedback
Sep 19, 2024
Apparently there was a problem in the shipping department with the guitar I ordered. It took 3 days longer than usual which is very odd for this company! Then I was told it may be out of stock? Customer service finally got it right
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 3
- Customer Support: 10
- Full ratings for this review »
KennyG
Post-Delivery Feedback
Sep 19, 2024
American Musical Supply has been my one-stop shopping place for any musical needs I have. I've bought multiple guitars from AMS and each one arrived in perfect condition. AMS packages their guitars well so they are protected during shipment. Also, I've returned a couple of guitars due to changing my mind and it is a very simple process. AMS is very amenable to returns and there has never been an issue. AMS is the only musical supply store I know of that has "Rock Star Financing", which for me works out great. Being able to split up the payments without interest and without a credit check makes it possible to purchase guitars of a higher quality than I would otherwise be able to afford. AMS made it SO easy and affordable to own the guitar I wanted that I can't imagine shopping anywhere else, and I don't shop anywhere else!! With all the benefits that AMS offers, you would think that they jack their prices up but AMS sells their products at the best possible prices. You won't find a better price anywhere PLUS they do offer sales if you get on their email list so you always win! American Musical Supply has my highest recommendation AND if you try American Musical Supply, you'll stay with American Musical Supply! I will be a lifelong customer.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
REDDOG313
Site Experience Feedback
Sep 19, 2024
very informative on options of how to pay, no credit check
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Katie
Site Experience Feedback
Sep 19, 2024
It was super easy and I liked that the products I needed to go with this purchase were recommended at checkout.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TerryTune
Post-Delivery Feedback
Sep 19, 2024
Extremely satisfied with product, purchasing experience, and no interest financing was a plus. Would highly recommend the company and Casio brand. Got concerned when told the higher cost package had a shipping label that was unreadable, but it all worked out.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 7
- Customer Support: 9
- Full ratings for this review »
Lew
Site Experience Feedback
Sep 19, 2024
Everything was good, easy and a pleasure to do business.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Feel
Post-Delivery Feedback
Sep 19, 2024
Customer service guy put the order together for my home studio equipment and the quality for the budget exceeded expectations. The speed of delivery was excellent, and of all that was ordered only one speaker cord was missing but promptly deliver right of way. Overall experience was great!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
StringBender
Site Experience Feedback
Sep 19, 2024
So far, so good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »