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American Musical Supply Reviews - 14,060 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 261 - 280 of 14,060

Shirki

Site Experience Feedback

Sep 20, 2024

The website could use a better design and better functionality. I kept getting errors during the checkout process and having to start over. Otherwise, it was smooth. Free shipping is a huge plus, and hoping coupons will help reduce prices further on future purchases

Online Shopper

Site Experience Feedback

Sep 20, 2024

Love AMS!!!

Dragula

Post-Delivery Feedback

Sep 20, 2024

I ordered on Thursday specifically from AMS because you offered fedex two day Saturday delivery which I paid extra for. I did not receive the item until Tuesday however I really needed it by Sunday and I paid extra to make sure that happened. Which it didn’t.

Online Shopper

Site Experience Feedback

Sep 20, 2024

Good

JMB

Site Experience Feedback

Sep 20, 2024

so far so good

Tammy

Site Experience Feedback

Sep 20, 2024

It's great!

Great Scott

Site Experience Feedback

Sep 20, 2024

It's been all good a little expensive but understandable because there's no credit check and people like me who have no credit or able to purchase gear that they would never be able to otherwise but you are a little expensive anyway thank you

Yury s

Site Experience Feedback

Sep 10, 2024

Very good

Ruben Granadillo

Site Experience Feedback

Sep 08, 2024

I love your website,i have been getting all my gear from you in the last 5 years


Post-Delivery Feedback

Sep 20, 2024

Dude… America music supply is the best music store, I recommend it 100%

Rikki

Site Experience Feedback

Sep 07, 2024

No complaints everything is fine Ams is the best


Post-Delivery Feedback

Sep 20, 2024

The stafff and customer service manager were fantastic and I personally thanked the customer service manager for everyone outstanding job thank you so much!!!

G Vaughan

Site Experience Feedback

Sep 20, 2024

Very simple purchase.

BubuNixie

Site Experience Feedback

Sep 20, 2024

The website is very easy and helpful to use. They even let you choose on yourself how you're going to pay your merchandise. I recommend them 100% very good to purchase anything you need.

Chuck

Site Experience Feedback

Sep 20, 2024

Had no problems , fast and easy process.

Blan

Site Experience Feedback

Sep 20, 2024

It’s always been so awesome.

Drummer 65

Site Experience Feedback

Sep 20, 2024

I love AMS as a musician times are hard and they make it affordable

jb

Site Experience Feedback

Sep 20, 2024

great deals great offers

James

Post-Delivery Feedback

Sep 19, 2024

I recommend it to people because the price was fair and the delivery was so good I also enjoy the items I purchased and my friends like it to so they know about your shop now

Drummerguy89

Site Experience Feedback

Sep 19, 2024

It was really easy to find I what I was looking and will be using y'all for future purchases.

Bill

Post-Delivery Feedback

Sep 19, 2024

Just easy and simple. Like it should be.

jbsmoothdaddy

Site Experience Feedback

Sep 19, 2024

Everything worked out smoothly just like it did a fews years ago.