American Musical Supply Reviews - 14,060 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 261 - 280 of 14,060
Shirki
Site Experience Feedback
Sep 20, 2024
The website could use a better design and better functionality. I kept getting errors during the checkout process and having to start over. Otherwise, it was smooth. Free shipping is a huge plus, and hoping coupons will help reduce prices further on future purchases
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 20, 2024
Love AMS!!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dragula
Post-Delivery Feedback
Sep 20, 2024
I ordered on Thursday specifically from AMS because you offered fedex two day Saturday delivery which I paid extra for. I did not receive the item until Tuesday however I really needed it by Sunday and I paid extra to make sure that happened. Which it didn’t.
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 2
- Customer Support: 5
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 20, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JMB
Site Experience Feedback
Sep 20, 2024
so far so good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tammy
Site Experience Feedback
Sep 20, 2024
It's great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Great Scott
Site Experience Feedback
Sep 20, 2024
It's been all good a little expensive but understandable because there's no credit check and people like me who have no credit or able to purchase gear that they would never be able to otherwise but you are a little expensive anyway thank you
- Overall Rating: 9
- Would Shop Here Again: 7
- Likelihood To Recommend: 9
- Full ratings for this review »
Yury s
Site Experience Feedback
Sep 10, 2024
Very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ruben Granadillo
Site Experience Feedback
Sep 08, 2024
I love your website,i have been getting all my gear from you in the last 5 years
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ruben Granadillo
Post-Delivery Feedback
Sep 20, 2024
Dude… America music supply is the best music store, I recommend it 100%
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Rikki
Site Experience Feedback
Sep 07, 2024
No complaints everything is fine Ams is the best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rikki
Post-Delivery Feedback
Sep 20, 2024
The stafff and customer service manager were fantastic and I personally thanked the customer service manager for everyone outstanding job thank you so much!!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
G Vaughan
Site Experience Feedback
Sep 20, 2024
Very simple purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BubuNixie
Site Experience Feedback
Sep 20, 2024
The website is very easy and helpful to use. They even let you choose on yourself how you're going to pay your merchandise. I recommend them 100% very good to purchase anything you need.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Chuck
Site Experience Feedback
Sep 20, 2024
Had no problems , fast and easy process.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Blan
Site Experience Feedback
Sep 20, 2024
It’s always been so awesome.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Drummer 65
Site Experience Feedback
Sep 20, 2024
I love AMS as a musician times are hard and they make it affordable
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jb
Site Experience Feedback
Sep 20, 2024
great deals great offers
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
James
Post-Delivery Feedback
Sep 19, 2024
I recommend it to people because the price was fair and the delivery was so good I also enjoy the items I purchased and my friends like it to so they know about your shop now
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Drummerguy89
Site Experience Feedback
Sep 19, 2024
It was really easy to find I what I was looking and will be using y'all for future purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Post-Delivery Feedback
Sep 19, 2024
Just easy and simple. Like it should be.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
jbsmoothdaddy
Site Experience Feedback
Sep 19, 2024
Everything worked out smoothly just like it did a fews years ago.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »