American Musical Supply Reviews - 14,060 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 241 - 260 of 14,060
Steve O
Site Experience Feedback
Sep 20, 2024
Bought a lot of equipment on this site that I couldn't afford otherwise. Really enjoy the no interest payment plans.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Austin W
Site Experience Feedback
Sep 20, 2024
Easy, fast and simple
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Curtis W
Site Experience Feedback
Sep 20, 2024
Love the payment plans, makes things very convenient. Great selection of products.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 20, 2024
AMS has been my go to for music gear for at least 10 years and I see no reason to shop anywhere else. The prices are very competitive and the staff is knowledgeable, friendly and very helpful. The website can be a bit difficult to navigate, but any problems with it have, in the past, been solved by a quick phone call. 10/10 for customer service (one of the main reasons I choose AMS0
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
StoneTemplePerson
Site Experience Feedback
Sep 20, 2024
Super simple. Only issue I had was clicking on the box to enter my cc information. I didn’t have to enter it because it was saved, but when I would click on the box to enter the number, it wouldn’t do anything. That was the only confusing part.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
GuitarMan
Site Experience Feedback
Sep 20, 2024
Making a Payment
- Overall Rating: 5
- Would Shop Here Again: 10
- Likelihood To Recommend: 6
- Full ratings for this review »
Rj
Site Experience Feedback
Sep 20, 2024
Always always great interaction with these guys always shows up quick and intact
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 20, 2024
Very good! Ease of purchase!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Seattle Rocker
Post-Delivery Feedback
Sep 20, 2024
Great quality products, super deals with financing if needed and great support for those in need. Highly recommended!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
J3
Site Experience Feedback
Sep 20, 2024
Difficult to create account had to call customer service
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Cxp
Site Experience Feedback
Sep 20, 2024
Today went well
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 20, 2024
Great customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Scotty T
Site Experience Feedback
Sep 20, 2024
I have been ordering from them for years and have had no issues with product or delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rikki
Site Experience Feedback
Sep 20, 2024
Everything was perfect. I have gotten quite a few instruments from your store and love the easy ordering and the payment plans. I also like that if something is missing on an instrument it gets taken care of quickly by your staff.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sasquatch
Site Experience Feedback
Sep 20, 2024
I was always a Remo customer but heard food things about Evans Hydraulic
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ang
Site Experience Feedback
Sep 20, 2024
The website could use an update to look more modern but its not the end of the word it still looks alright just a little dated.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ty
Site Experience Feedback
Sep 20, 2024
I needed a bass amp for my new bass and this website had exactly what I was looking for
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 10
- Full ratings for this review »
Will
Site Experience Feedback
Sep 20, 2024
I love you guys and I wouldn't have any of the guitars I have without you guys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Nitehawk1993
Site Experience Feedback
Sep 20, 2024
I love this company.I have purchased many items and will continue to purchase many items.American music supply is amazing
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TIOB
Site Experience Feedback
Sep 20, 2024
Good experience as usual. Easy to get what you want with a lot of different payment options. Selection of inventory slightly less than competitors however..some brands they do not carry that others do.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »