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American Musical Supply Reviews - 14,060 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 241 - 260 of 14,060

Steve O

Site Experience Feedback

Sep 20, 2024

Bought a lot of equipment on this site that I couldn't afford otherwise. Really enjoy the no interest payment plans.

Austin W

Site Experience Feedback

Sep 20, 2024

Easy, fast and simple

Curtis W

Site Experience Feedback

Sep 20, 2024

Love the payment plans, makes things very convenient. Great selection of products.

Online Shopper

Site Experience Feedback

Sep 20, 2024

AMS has been my go to for music gear for at least 10 years and I see no reason to shop anywhere else. The prices are very competitive and the staff is knowledgeable, friendly and very helpful. The website can be a bit difficult to navigate, but any problems with it have, in the past, been solved by a quick phone call. 10/10 for customer service (one of the main reasons I choose AMS0

StoneTemplePerson

Site Experience Feedback

Sep 20, 2024

Super simple. Only issue I had was clicking on the box to enter my cc information. I didn’t have to enter it because it was saved, but when I would click on the box to enter the number, it wouldn’t do anything. That was the only confusing part.

GuitarMan

Site Experience Feedback

Sep 20, 2024

Making a Payment

Rj

Site Experience Feedback

Sep 20, 2024

Always always great interaction with these guys always shows up quick and intact

Online Shopper

Site Experience Feedback

Sep 20, 2024

Very good! Ease of purchase!

Seattle Rocker

Post-Delivery Feedback

Sep 20, 2024

Great quality products, super deals with financing if needed and great support for those in need. Highly recommended!

J3

Site Experience Feedback

Sep 20, 2024

Difficult to create account had to call customer service

Cxp

Site Experience Feedback

Sep 20, 2024

Today went well

Online Shopper

Site Experience Feedback

Sep 20, 2024

Great customer service

Scotty T

Site Experience Feedback

Sep 20, 2024

I have been ordering from them for years and have had no issues with product or delivery.

Rikki

Site Experience Feedback

Sep 20, 2024

Everything was perfect. I have gotten quite a few instruments from your store and love the easy ordering and the payment plans. I also like that if something is missing on an instrument it gets taken care of quickly by your staff.

Sasquatch

Site Experience Feedback

Sep 20, 2024

I was always a Remo customer but heard food things about Evans Hydraulic

Ang

Site Experience Feedback

Sep 20, 2024

The website could use an update to look more modern but its not the end of the word it still looks alright just a little dated.

Ty

Site Experience Feedback

Sep 20, 2024

I needed a bass amp for my new bass and this website had exactly what I was looking for

Will

Site Experience Feedback

Sep 20, 2024

I love you guys and I wouldn't have any of the guitars I have without you guys

Nitehawk1993

Site Experience Feedback

Sep 20, 2024

I love this company.I have purchased many items and will continue to purchase many items.American music supply is amazing

TIOB

Site Experience Feedback

Sep 20, 2024

Good experience as usual. Easy to get what you want with a lot of different payment options. Selection of inventory slightly less than competitors however..some brands they do not carry that others do.