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American Musical Supply Reviews - 14,078 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 221 - 240 of 14,078

G

Post-Delivery Feedback

Sep 21, 2024

Love it

Tim

Site Experience Feedback

Sep 15, 2024

Found everything I was after and was able to order quickly and smoothly


Post-Delivery Feedback

Sep 21, 2024

Perfect

Joylynn72

Site Experience Feedback

Sep 21, 2024

It was good may have been faster

Ollie

Site Experience Feedback

Sep 17, 2024

I thought the website was very clarifiable


Post-Delivery Feedback

Sep 21, 2024

I received my Lakeland base and it was set up perfectly for my specs I don't need to say anymore

Little Green Man

Site Experience Feedback

Sep 21, 2024

The website is fine. This is my first purchase from AMS. I live in NJ and was not aware that your company is located in NJ as well. I've ordered from one of your competitors recently and wasn't really pleased with the customer service. I emailed them inquiries about a product multiple times and never received a reply back.

Online Shopper

Post-Delivery Feedback

Sep 21, 2024

Early delivery. Packaged well. Y'all rock. Will definitely buy from here again. Thank you!!!

Callistogamez

Site Experience Feedback

Aug 30, 2024

I'm excited and cannot wait


Post-Delivery Feedback

Sep 21, 2024

The guitar came in time and looks and sounds beautiful. Also the guy I ordered it from by phone through in strings and picks for free. I'll be buying more soon

Jcmore

Site Experience Feedback

Sep 17, 2024

I value the option for payments on the website, it helps greatly towards receiving a product with no worries on the payment.


Post-Delivery Feedback

Sep 21, 2024

The delivery time was exceptionally fast, I didn't expect to receive my items within the same week. That's great service.

Woodman Woody

Site Experience Feedback

Sep 21, 2024

Very easy to use.

Ad

Site Experience Feedback

Sep 16, 2024

Very good,easy to navigate.


Post-Delivery Feedback

Sep 21, 2024

Everything was easy to order and received before expected!

Bdwilliams01

Site Experience Feedback

Sep 21, 2024

Very easy to order what you need with no hassle.

Pastor Ryan

Site Experience Feedback

Sep 07, 2024

This my second purchase from AMS, and I'm once again excited about the purchase. I am a pastor of a ministry and my musicians are under 18, but really experience.


Post-Delivery Feedback

Sep 21, 2024

Purchasing from AMS has literally change the way I shop for our musical supply's. They carry every item that you can ever need. On my last order I mistakenly ordered the wrong thing and Deylan (I hope I spelled his name right) in customer support did a phenomenal job helping me to return it and getting the right item. He also checked on me to see if the purchase was completed. This is my new way of doing business. Thank you AMS.

Woody

Site Experience Feedback

Sep 21, 2024

Great, took all of 5 minutes to order

Vincent Mendiola

Site Experience Feedback

Sep 20, 2024

Did not have any issues with this site. Have ordered from American musical supply for years and will continue to order as long as they are in business.

D

Site Experience Feedback

Sep 12, 2024

I've received my interface in less then 4 business days with it working. Most companies can't beat that even amazon lol.


Post-Delivery Feedback

Sep 20, 2024

There was nothing bad to say but I loved that each order came early then expected with everything included and working

Ora Lee

Site Experience Feedback

Sep 20, 2024

Really excited about this purchase. The installment plan made it possible sooner than expected.

petesbest

Site Experience Feedback

Sep 20, 2024

no bad experience from ste but my outdated laptop is in need of upgrade

Bigmac

Site Experience Feedback

Sep 20, 2024

Would like company to bring back ovation guitars

DJX2050

Post-Delivery Feedback

Sep 20, 2024

its really a good experience. On time delivery, flexible payment plans, and an abundance of gear. Great customerr service via email or by phone !

Txguitarblues

Site Experience Feedback

Sep 20, 2024

The website is easy to navigate, and I was able to find exactly what I was looking for.