American Musical Supply Reviews - 14,078 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 221 - 240 of 14,078
G
Post-Delivery Feedback
Sep 21, 2024
Love it
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Tim
Site Experience Feedback
Sep 15, 2024
Found everything I was after and was able to order quickly and smoothly
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tim
Post-Delivery Feedback
Sep 21, 2024
Perfect
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Joylynn72
Site Experience Feedback
Sep 21, 2024
It was good may have been faster
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ollie
Site Experience Feedback
Sep 17, 2024
I thought the website was very clarifiable
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Ollie
Post-Delivery Feedback
Sep 21, 2024
I received my Lakeland base and it was set up perfectly for my specs I don't need to say anymore
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Little Green Man
Site Experience Feedback
Sep 21, 2024
The website is fine. This is my first purchase from AMS. I live in NJ and was not aware that your company is located in NJ as well. I've ordered from one of your competitors recently and wasn't really pleased with the customer service. I emailed them inquiries about a product multiple times and never received a reply back.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 21, 2024
Early delivery. Packaged well. Y'all rock. Will definitely buy from here again. Thank you!!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Callistogamez
Site Experience Feedback
Aug 30, 2024
I'm excited and cannot wait
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Callistogamez
Post-Delivery Feedback
Sep 21, 2024
The guitar came in time and looks and sounds beautiful. Also the guy I ordered it from by phone through in strings and picks for free. I'll be buying more soon
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jcmore
Site Experience Feedback
Sep 17, 2024
I value the option for payments on the website, it helps greatly towards receiving a product with no worries on the payment.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jcmore
Post-Delivery Feedback
Sep 21, 2024
The delivery time was exceptionally fast, I didn't expect to receive my items within the same week. That's great service.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Woodman Woody
Site Experience Feedback
Sep 21, 2024
Very easy to use.
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Ad
Site Experience Feedback
Sep 16, 2024
Very good,easy to navigate.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ad
Post-Delivery Feedback
Sep 21, 2024
Everything was easy to order and received before expected!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bdwilliams01
Site Experience Feedback
Sep 21, 2024
Very easy to order what you need with no hassle.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pastor Ryan
Site Experience Feedback
Sep 07, 2024
This my second purchase from AMS, and I'm once again excited about the purchase. I am a pastor of a ministry and my musicians are under 18, but really experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Pastor Ryan
Post-Delivery Feedback
Sep 21, 2024
Purchasing from AMS has literally change the way I shop for our musical supply's. They carry every item that you can ever need. On my last order I mistakenly ordered the wrong thing and Deylan (I hope I spelled his name right) in customer support did a phenomenal job helping me to return it and getting the right item. He also checked on me to see if the purchase was completed. This is my new way of doing business. Thank you AMS.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Woody
Site Experience Feedback
Sep 21, 2024
Great, took all of 5 minutes to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vincent Mendiola
Site Experience Feedback
Sep 20, 2024
Did not have any issues with this site. Have ordered from American musical supply for years and will continue to order as long as they are in business.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
D
Site Experience Feedback
Sep 12, 2024
I've received my interface in less then 4 business days with it working. Most companies can't beat that even amazon lol.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
D
Post-Delivery Feedback
Sep 20, 2024
There was nothing bad to say but I loved that each order came early then expected with everything included and working
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ora Lee
Site Experience Feedback
Sep 20, 2024
Really excited about this purchase. The installment plan made it possible sooner than expected.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
petesbest
Site Experience Feedback
Sep 20, 2024
no bad experience from ste but my outdated laptop is in need of upgrade
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Bigmac
Site Experience Feedback
Sep 20, 2024
Would like company to bring back ovation guitars
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DJX2050
Post-Delivery Feedback
Sep 20, 2024
its really a good experience. On time delivery, flexible payment plans, and an abundance of gear. Great customerr service via email or by phone !
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Txguitarblues
Site Experience Feedback
Sep 20, 2024
The website is easy to navigate, and I was able to find exactly what I was looking for.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »