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American Musical Supply Reviews - 14,078 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 201 - 220 of 14,078

Online Shopper

Post-Delivery Feedback

Sep 21, 2024

It was awesome

JrSonic

Site Experience Feedback

Sep 21, 2024

All ok. Easy to order

Gus

Site Experience Feedback

Sep 21, 2024

Experience was excellent, easy to use

kDub

Site Experience Feedback

Sep 21, 2024

I thought it was excellent.

JR

Site Experience Feedback

Sep 21, 2024

It was great! It was straight forward and various payment plans were offered. I was able to find one suitable for me and no issues paying off. I was very pleased!

Online Shopper

Post-Delivery Feedback

Sep 21, 2024

Fast Delivery. Exactly what I wanted

DJ Capt Shasty

Post-Delivery Feedback

Sep 21, 2024

All good

CA music

Site Experience Feedback

Sep 21, 2024

They are super

Micheal

Site Experience Feedback

Sep 21, 2024

Nothing bad to say... every experience that I've had with AMS has been great.

Vic

Post-Delivery Feedback

Sep 21, 2024

After speaking to supervisor Sam my issues were resolved. Thanks again Sam (supervisor)

Al

Site Experience Feedback

Sep 07, 2024

We went from 14xx on the checkout page to 15xx on the review order page without warning. Just the addition of tax, but my considerations on what payment plan fit my current situation was faulty and had to be adjusted.


Post-Delivery Feedback

Sep 21, 2024

One of the pieces I ordered had no instructions. I made contact online and got it resolved in minutes. The guy sent me a .pdf to my email. Everything worked out fine and the things I bought work great.

Francisco

Site Experience Feedback

Sep 21, 2024

Great

Tuck

Site Experience Feedback

Sep 21, 2024

The only thing I can think of is easier way to read detailed description especially on electrical equip.

Dillinger

Site Experience Feedback

Sep 21, 2024

Smooth transaction. I enjoyed shopping. Use back arrow isn’t always great. Zero complaints

A.J

Post-Delivery Feedback

Sep 21, 2024

Good experience will use again

magic mike

Site Experience Feedback

Sep 21, 2024

all was good my experience with american music supply on all my orders and if something is wrong they send you the right part and wait for the return of the wrong one

PlasticpPete

Post-Delivery Feedback

Sep 21, 2024

Ameican musical. Makes it affordable to purchice their iquipment . I couldn't ask for anything more!

10GAUGE

Site Experience Feedback

Sep 21, 2024

Great website, a lot of products.

Wylde

Site Experience Feedback

Sep 13, 2024

They made it real easy to spend 2100.00 in only minutes


Post-Delivery Feedback

Sep 21, 2024

It was real easy to browse equipment and find the guitar I wanted. And it was easy to track once in the mail system.

Online Shopper

Site Experience Feedback

Sep 21, 2024

Great website