American Musical Supply Reviews - 14,078 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.7 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 181 - 200 of 14,078
Turtle man
Site Experience Feedback
Sep 22, 2024
Provide picture of the scratch/ dent items damage area
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 22, 2024
Overall great! I’ve had a few orders canceled for an unknown reason, but hopefully this one is processed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Johhny
Site Experience Feedback
Sep 22, 2024
Amazing service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jim
Post-Delivery Feedback
Sep 22, 2024
The item that I requested was delivered in a very reasonable amount of time in perfect condition. I was quite happy.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Dj Meatv
Site Experience Feedback
Sep 22, 2024
Not bad the svsinake credit on your account can be confusing,
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rich
Site Experience Feedback
Sep 22, 2024
A+
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DJ ugly
Site Experience Feedback
Sep 22, 2024
Nice
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kphunk
Site Experience Feedback
Sep 22, 2024
I’ve been happy with American music supply for years. I bought plenty of items here very happy and satisfied product as well. Good experience in purchasing. This is my number one online store for music gear.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 22, 2024
I was able to quickly find my item online and complete my purchase in a few short minutes. My item came delivered to my door quickly and well packaged. Another fantastic experience. Thanks so much!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
JT
Post-Delivery Feedback
Sep 22, 2024
This is a great company to purchase DJ equipment I definitely buy from you guys again I had a great experience thank you
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Bowk
Site Experience Feedback
Sep 17, 2024
I think my biggest gripe is that there isn't an easy way to cull down the full recording bundles. You offer lots of bundles, but I struggled to find further bundles that might be a great option for me to buy. I'm pleased with what I found, but there may be something else that I feel I missed out on if I were to stumble upon it now. All in all, the checkout process and all that is simple and all of the fees were plainly listed if I were to have chosen a payment plan. I look forward to receiving my package!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Bowk
Post-Delivery Feedback
Sep 22, 2024
My purchase was simple. I found what I was looking for through google search and it felt like the best all around starter pack to begin music production and recording. Placing my order was simple and shipping was two days. Can’t complain.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Ken
Post-Delivery Feedback
Sep 22, 2024
I recently purchased a guitar strap from ama and it got lost in the mail. They quickly sent me a replacement that day even before the shipper contacted them. Thanks.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 22, 2024
Everything arrived quickly and contacting customer support was very easy
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Josh
Site Experience Feedback
Sep 10, 2024
Excellent and easy process as always!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ernie
Site Experience Feedback
Sep 22, 2024
Overall pretty smooth checkout, been looking at the guitar for awhile so checkout only took about 2 minutes......easy peasy
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 22, 2024
The drum set is awesome! I love it!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mo
Post-Delivery Feedback
Sep 22, 2024
I ordered an angled cable that I needed to go with a new Shure GLX wireless system that I purchased elsewhere. AMS appeared to have the quickest shipping option. Unfortunately, the address to which it shipped was my ex-wife's house. YIKES. I do believe this was my fault. I reached out quickly in hopes of redirect of shipment. I'm not sure how it happened, but they were VERY quick to fix this and the cable arrived the next day. Incredible. .
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: 10
- Full ratings for this review »
meliy mel
Site Experience Feedback
Sep 21, 2024
I had no problem with my order today i been dealing with y'all for years and also got my friends ordering . I only had one bad problem but it got corrected .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Old Bass Wizard
Post-Delivery Feedback
Sep 21, 2024
Good deal.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
rocsteady808
Post-Delivery Feedback
Sep 21, 2024
American musical is the best place to get all of your gear! They have a clean website, they all the gear you need, and you have the option of having payment plans when you make a purchase. I highly recommend you visit their website.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: N/A
- Customer Support: 10
- Full ratings for this review »