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American Musical Supply Reviews - 14,078 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 181 - 200 of 14,078

Turtle man

Site Experience Feedback

Sep 22, 2024

Provide picture of the scratch/ dent items damage area

Online Shopper

Site Experience Feedback

Sep 22, 2024

Overall great! I’ve had a few orders canceled for an unknown reason, but hopefully this one is processed

Johhny

Site Experience Feedback

Sep 22, 2024

Amazing service

Jim

Post-Delivery Feedback

Sep 22, 2024

The item that I requested was delivered in a very reasonable amount of time in perfect condition. I was quite happy.

Dj Meatv

Site Experience Feedback

Sep 22, 2024

Not bad the svsinake credit on your account can be confusing,

Rich

Site Experience Feedback

Sep 22, 2024

A+

DJ ugly

Site Experience Feedback

Sep 22, 2024

Nice

Kphunk

Site Experience Feedback

Sep 22, 2024

I’ve been happy with American music supply for years. I bought plenty of items here very happy and satisfied product as well. Good experience in purchasing. This is my number one online store for music gear.

Online Shopper

Post-Delivery Feedback

Sep 22, 2024

I was able to quickly find my item online and complete my purchase in a few short minutes. My item came delivered to my door quickly and well packaged. Another fantastic experience. Thanks so much!

JT

Post-Delivery Feedback

Sep 22, 2024

This is a great company to purchase DJ equipment I definitely buy from you guys again I had a great experience thank you

Bowk

Site Experience Feedback

Sep 17, 2024

I think my biggest gripe is that there isn't an easy way to cull down the full recording bundles. You offer lots of bundles, but I struggled to find further bundles that might be a great option for me to buy. I'm pleased with what I found, but there may be something else that I feel I missed out on if I were to stumble upon it now. All in all, the checkout process and all that is simple and all of the fees were plainly listed if I were to have chosen a payment plan. I look forward to receiving my package!


Post-Delivery Feedback

Sep 22, 2024

My purchase was simple. I found what I was looking for through google search and it felt like the best all around starter pack to begin music production and recording. Placing my order was simple and shipping was two days. Can’t complain.

Ken

Post-Delivery Feedback

Sep 22, 2024

I recently purchased a guitar strap from ama and it got lost in the mail. They quickly sent me a replacement that day even before the shipper contacted them. Thanks.

Online Shopper

Post-Delivery Feedback

Sep 22, 2024

Everything arrived quickly and contacting customer support was very easy

Josh

Site Experience Feedback

Sep 10, 2024

Excellent and easy process as always!

Ernie

Site Experience Feedback

Sep 22, 2024

Overall pretty smooth checkout, been looking at the guitar for awhile so checkout only took about 2 minutes......easy peasy

Online Shopper

Post-Delivery Feedback

Sep 22, 2024

The drum set is awesome! I love it!

Mo

Post-Delivery Feedback

Sep 22, 2024

I ordered an angled cable that I needed to go with a new Shure GLX wireless system that I purchased elsewhere. AMS appeared to have the quickest shipping option. Unfortunately, the address to which it shipped was my ex-wife's house. YIKES. I do believe this was my fault. I reached out quickly in hopes of redirect of shipment. I'm not sure how it happened, but they were VERY quick to fix this and the cable arrived the next day. Incredible. .

meliy mel

Site Experience Feedback

Sep 21, 2024

I had no problem with my order today i been dealing with y'all for years and also got my friends ordering . I only had one bad problem but it got corrected .

Old Bass Wizard

Post-Delivery Feedback

Sep 21, 2024

Good deal.

rocsteady808

Post-Delivery Feedback

Sep 21, 2024

American musical is the best place to get all of your gear! They have a clean website, they all the gear you need, and you have the option of having payment plans when you make a purchase. I highly recommend you visit their website.