Home > Musical Instruments > American Musical Supply

American Musical Supply Reviews - 14,078 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 161 - 180 of 14,078

Online Shopper

Post-Delivery Feedback

Sep 22, 2024

all is well

Freereign654

Site Experience Feedback

Sep 22, 2024

Everything that I was looking was easy to find and the descriptions were thorough.

Online Shopper

Post-Delivery Feedback

Sep 22, 2024

Overall was a very good transaction…salesman was very good and knowledgeable

Baldu

Site Experience Feedback

Sep 22, 2024

I live near American Musical Supplies warehouse, I would have loved an option for pickup.

Braxton

Site Experience Feedback

Sep 22, 2024

I love ams where I buy all my guitars

Finger style

Site Experience Feedback

Sep 22, 2024

Need more variety of brand of equipment such as mark bass...etc

Daved

Site Experience Feedback

Sep 22, 2024

Everything went smoothly

Online Shopper

Site Experience Feedback

Sep 22, 2024

Great Experience,Great Prices

Hey

Site Experience Feedback

Sep 22, 2024

Good

generalyota

Site Experience Feedback

Sep 22, 2024

My favorite spot to order musical gear. Great brands, fast shipping and flexible payment plans are all winners in my book!

DJ Master

Site Experience Feedback

Sep 22, 2024

Everything was very smooth

Dj Boricua

Site Experience Feedback

Sep 22, 2024

So simple to find anything you looking for, flexibility of payments with no extra fees.

J.R.

Site Experience Feedback

Sep 16, 2024

Great all around


Post-Delivery Feedback

Sep 22, 2024

Great experience . I recommend american musical supply to all that are interested in music.irs a great way to get a high end instrument with low monthly payments interest free.

Ant315

Site Experience Feedback

Sep 22, 2024

I am delighted with the product's user-friendly interface.

Brandon

Site Experience Feedback

Sep 22, 2024

Great

Online Shopper

Site Experience Feedback

Sep 22, 2024

It's good so far id like to see more payment options

Easyeddie

Site Experience Feedback

Sep 12, 2024

Website is very easy to use. Has great stock and inventory. Also has very nice payment plan available.Will be shopping here again soon!


Post-Delivery Feedback

Sep 22, 2024

Had a very wonderful experience, using your company. Already have recommended you to a friend. I intend to purchase more equipment soon.

Jon Boy

Site Experience Feedback

Sep 22, 2024

I literally have nothing bad to say. This site has been so good. I’m very thankful for the opportunity to get hear and supplies while paying overtime. I have a house to pay for and a child so I’m usually pretty broke so to pay in small amounts a lot a time is a blessing. Only complaint is the site at sometimes can look a little unappealing and feel sluggish. But what is offered more than makes up for that.

Beau

Post-Delivery Feedback

Sep 22, 2024

American music has been my go to store for a long time. Musical everything. All my guitars amps strings Mic's. I will always shop here first.

Online Shopper

Post-Delivery Feedback

Sep 22, 2024

Everything was perfect