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American Musical Supply Reviews - 14,078 Review - 9.6/10

Nov 27, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.7 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 141 - 160 of 14,078

Ed C.

Post-Delivery Feedback

Sep 23, 2024

Everything I have ordered from American Musical Supply has been good and as explained quality and sent in timely manner. Good prices and products are why always choose them for my music and accessory needs. Great people and service.

MVLS

Site Experience Feedback

Sep 23, 2024

I’m totally satisfied with your service.

Bethnmike23

Site Experience Feedback

Sep 23, 2024

All good. Love the rock star status that allows for us to make payments so easily! Thank you.

Online Shopper

Site Experience Feedback

Sep 23, 2024

Never have a problem with you guys! You are the best!

JayVc

Site Experience Feedback

Sep 17, 2024

Solo puedo decir que súper contento tanto con los productos como con los precios y sus opciones de comprar


Post-Delivery Feedback

Sep 23, 2024

The purchase process was smooth and straightforward, and I received my order within the estimated time. I would recommend this store to anyone looking for quality equipment and reliable service. Additionally, the financing options they offer are very accessible

Wrecker

Site Experience Feedback

Sep 16, 2024

For the most part I love the website everything's categorized in such a way that makes it easy to find. I do wish however, that there were more videos with certain products because I find myself going to YouTube to learn about certain products. However overall I love the website I love the company you guys have been good to me over the years.


Post-Delivery Feedback

Sep 23, 2024

I absolutely love the convenience of this company and their ability to work with musicians, especially the broke ones LOL. They have great quality Equipment and amazing payment plans and their shipping times are unmatched. I recommend AMS to all my musician friends and every time it comes up I sing their praises I don't know how anyone can have anything bad to say about it.

Lusoke Media

Site Experience Feedback

Sep 23, 2024

More ways to pay. Thank you

Quade

Site Experience Feedback

Sep 10, 2024

It's always a good day at AMS I'm just thankful to know this company I've made multiple purchases and they are always on top of their game!


Post-Delivery Feedback

Sep 23, 2024

I've been going through AMS for about 5 years now and have collected some nice gear along the way. Customer support is very helpful and are on top of any questions you may have. I'll be continuing my business with AMS for the years to come.

Lil drummer girl

Site Experience Feedback

Sep 13, 2024

I love the payment options & There is a large selection Different prices, different brands of drums and percussion to not only give new ideas but to get an idea of what is available


Post-Delivery Feedback

Sep 23, 2024

Fast-easy-affordable financing-quality-large selection a win win why go anywhere else!

M.Cross

Site Experience Feedback

Sep 15, 2024

Overall good experience

Online Shopper

Site Experience Feedback

Sep 23, 2024

Very good

Djelmenor

Site Experience Feedback

Sep 16, 2024

Find everything that I was looking for great website thanks


Post-Delivery Feedback

Sep 23, 2024

American music are the best

Chauq D

Site Experience Feedback

Sep 23, 2024

I knew what I was looking for it was easy to find got just what I needed 😌

Jerome

Site Experience Feedback

Sep 23, 2024

I always have a great experience with AMS thats why I always choose them when shopping for equipment. Everyone don't have the big bucks to pay for it up front so the payment programs helps me out alot !

Chris

Site Experience Feedback

Sep 22, 2024

Great website. Great deals

Gus

Site Experience Feedback

Sep 22, 2024

Great purchase thank you guys

FamousProd

Site Experience Feedback

Sep 22, 2024

The tax at the end but I can’t wait to try it out

Wildstringdom101

Post-Delivery Feedback

Sep 22, 2024

I really like American musical supply they always work with me my occasionally run behind actually probably more than occasionally but they're always willing to work with me I would never in a thousand years not think about paying them even if I got behind they are always number one on my bill structure and I think anyone should really treat them with absolute honor because it's tough to have people front you gear in this day and age and just for the trust I think it's awesome so thank you

Lalo

Site Experience Feedback

Sep 22, 2024

Good stuff And bad because there’s no more payments options

Badburger

Site Experience Feedback

Sep 22, 2024

Pretty Groovy