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American Musical Supply Reviews - 14,013 Review - 9.6/10

Nov 30, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1501 - 1520 of 14,013

Thankful

Site Experience Feedback

Aug 27, 2024

You guys make it easy. I am happy on how fast my orders are shipped to me. Love doing business with your company.

Rich

Site Experience Feedback

Aug 27, 2024

Quick service, easy to use, great deals, large inventory

Soulpreacha

Site Experience Feedback

Aug 27, 2024

AMS is a lifesaver, and has been for the last 6 years

Dub

Site Experience Feedback

Aug 27, 2024

I love to shop at AMS. I am able to get large, priced items without the hassle.

Online Shopper

Post-Delivery Feedback

Aug 27, 2024

No

Mikey

Post-Delivery Feedback

Aug 27, 2024

I was having trouble trying to make the order and finially did but Phil called me to say I didn't use to 10% coupon on my purchase and helped me get exactly what I wanted, awesome awesome customer service I will foward all my business to AMS and tell my musician friends, also he made sure to tell mento watch for future specials, I'm happier than he'll with this interaction

Online Shopper

Site Experience Feedback

Aug 26, 2024

Good

Kev

Site Experience Feedback

Aug 27, 2024

Always love ordering from AMS! Always find what I'm looking for, website is easy to use and the shipping and tracking with email and text notifications is outstanding. Orders always arrive sooner than expected! Can't go wrong here!!!!

Ray

Site Experience Feedback

Aug 27, 2024

Good

Bman

Post-Delivery Feedback

Aug 27, 2024

Very quick shipping

Jorge

Site Experience Feedback

Aug 27, 2024

Excellent

ken

Post-Delivery Feedback

Aug 27, 2024

I like it a lot

RAM

Post-Delivery Feedback

Aug 27, 2024

Love ur service

DJ Dwight

Site Experience Feedback

Aug 22, 2024

Great experience


Post-Delivery Feedback

Aug 27, 2024

Great experience with AMS

Iyan

Site Experience Feedback

Aug 16, 2024

Great products, easy payment plans, and fantastic customer service.


Post-Delivery Feedback

Aug 27, 2024

I love the products, the service and the delivery promptness.

Ant

Site Experience Feedback

Aug 20, 2024

I have always seen AMS on YouTude. I think I bought strings from here a while back as a guest. The AMS website has been easy to use every time I visit!

Robby

Site Experience Feedback

Aug 19, 2024

Really enjoy this site for buying music equipment. Helps the little be able to afford the things they want and need but cannot afford all at once.


Post-Delivery Feedback

Aug 27, 2024

I have no complaints. I love the ability to be able to purchase the things I want and pay them out over time. In 2024 it is hard to be able to afford to live and enjoy your hobbies/passions. American musical supply makes it to where you can. Will definitely be back.

Jesse

Site Experience Feedback

Aug 27, 2024

Very easy financing process 👌. Easy to use website.

Online Shopper

Site Experience Feedback

Aug 27, 2024

Great....great company

Captain Throwdown

Site Experience Feedback

Aug 27, 2024

Everything is good i have been shopping with American Musical supplies for years