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American Musical Supply Reviews - 14,013 Review - 9.6/10

Nov 30, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1521 - 1540 of 14,013

Panik

Site Experience Feedback

Aug 27, 2024

Everything went smooth as usual

Online Shopper

Site Experience Feedback

Aug 27, 2024

Overall good experience.

Dre Morris

Site Experience Feedback

Aug 27, 2024

Great experience!

Mitch

Site Experience Feedback

Aug 27, 2024

Great products on a payment plan.

Javier

Site Experience Feedback

Aug 27, 2024

Great

Zee Kay Sway

Site Experience Feedback

Aug 26, 2024

American Musical Supply, I had an overall great experience shopping with American Musical Supply. I was directly referred to A.M.S. through my Sister who took my phone, uploaded the A.M.S. webpage, and led aligned me with the package I needed for my new Logic Pro X music program. I’m exited to be able to invest myself and my future! Thank you American Musical Supply. Zmear K. Green

Online Shopper

Site Experience Feedback

Aug 26, 2024

Excellent

micahlee1024

Post-Delivery Feedback

Aug 26, 2024

Great price and quick delivery. Product arrived very fast and in perfect condition

Mark G.

Site Experience Feedback

Aug 26, 2024

Love AMS and the website, overall website experience is great. However i never receive promotion codes or discount coupons anymore, and sometimes that will affect my purchase decisions.

Mitch

Site Experience Feedback

Aug 26, 2024

So far so good

Nor44

Site Experience Feedback

Aug 26, 2024

Site is a little clunky to move around on it seems.

kay

Site Experience Feedback

Aug 26, 2024

great buy will come again

Bev

Site Experience Feedback

Aug 26, 2024

I’ve always had a good experience ordering from AMS online

Manny

Site Experience Feedback

Aug 26, 2024

It was kinda hard to get to the page to check out and hard to remove items

Jay

Site Experience Feedback

Aug 26, 2024

I love American musical supply it has helped me out so much.

DeeJay BoomBoom

Site Experience Feedback

Aug 26, 2024

Overall ease. The ability to search and decide between multiple items and have easy access to check out.

Ellery

Site Experience Feedback

Aug 26, 2024

Very good overall. They dont make this bass anymore somita hard to find new. I bought it iff reverb brand new and it was damaged so i have put in for a refund. This is the only other place i found a brand new one! Thank you! Only bad is the product description that i stated earlier. Your website specs are inaccurate since this bass has a 35 inch scale and your site says 34

Ken G

Site Experience Feedback

Aug 26, 2024

5th time buying from AMS now, they have timely service and reasonable shipping, I love the payment plan options, helps me get my pro gear at a pace I can afford.

Dave

Site Experience Feedback

Aug 26, 2024

It was nice

John

Site Experience Feedback

Aug 26, 2024

Pretty good