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American Musical Supply Reviews - 14,013 Review - 9.6/10

Nov 30, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1541 - 1560 of 14,013

Lano

Site Experience Feedback

Aug 26, 2024

great experience and customer service

Jordan

Site Experience Feedback

Aug 26, 2024

If I’m approved love it!

Online Shopper

Site Experience Feedback

Aug 26, 2024

Good

DJ Cue

Site Experience Feedback

Aug 26, 2024

So far so good

NA

Site Experience Feedback

Aug 26, 2024

Na

T.C.

Post-Delivery Feedback

Aug 26, 2024

I'm always happy with AMS. The products and customer service is great.

Online Shopper

Post-Delivery Feedback

Aug 26, 2024

Very good

Joh

Site Experience Feedback

Aug 26, 2024

Great

Djgaby

Site Experience Feedback

Aug 26, 2024

American musical supply is the best online shopping website

Online Shopper

Post-Delivery Feedback

Aug 26, 2024

Love the pay later no credit check and the trust you guys have in your customers

Greg

Site Experience Feedback

Aug 26, 2024

Easy to use.

Online Shopper

Post-Delivery Feedback

Aug 26, 2024

The issue with this product was the product, not anything AMS-related. The guitar had several poor quality issues: 1) pickup selector switch was faulty; 2) pretty bad fret sprout (which is really unforgivable for a new guitar); 3) the guitar had a dead spot at the 7th fret (akin to bad Precision basses of years ago) that made a fretted C and G at the 7th fret sound pathetically "plinky." I returned the guitar for a full refund.

ROCKY

Site Experience Feedback

Aug 26, 2024

Highly recommended !

Shane

Site Experience Feedback

Aug 26, 2024

This is the fourth time I’ve used this website, and it’s always fast and easy. I will keep returning to American Musical Supply!

Satisfied Customer

Post-Delivery Feedback

Aug 26, 2024

The man who took my order (Glenn) was super nice. The freight was delivered very fast for most of the products. But the products coming through the Memphis Tenn skippers terminal were delayed. I’ve ordered from your company twice now. Both times some items did not come by way of Memphis and some did. It seems anything coming through Memphis will always get delayed. This is not American Musical Supply’s fault at all. I am a satisfied customer!

Tommy

Site Experience Feedback

Aug 26, 2024

It was great

Regmark

Post-Delivery Feedback

Aug 26, 2024

Ut's all fine but I was disappointed in the functionality of the guitar stand I purchased. Can't complain too much as I bought the lowest price item, but it is not really stable--tips over easily.

Online Shopper

Site Experience Feedback

Aug 26, 2024

Great company, I have been doing business with American musical supply since 2010, and continue to use their services.

Whaleman

Site Experience Feedback

Aug 26, 2024

AMS was the only place that had my part and it will be delivered in 1 day.

Serena

Site Experience Feedback

Aug 26, 2024

I had to replace my order because somehow the first one got cancelled