American Musical Supply Reviews - 14,013 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 1541 - 1560 of 14,013
Lano
Site Experience Feedback
Aug 26, 2024
great experience and customer service
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jordan
Site Experience Feedback
Aug 26, 2024
If I’m approved love it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 26, 2024
Good
- Overall Rating: 4
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
DJ Cue
Site Experience Feedback
Aug 26, 2024
So far so good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
NA
Site Experience Feedback
Aug 26, 2024
Na
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
T.C.
Post-Delivery Feedback
Aug 26, 2024
I'm always happy with AMS. The products and customer service is great.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 26, 2024
Very good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Joh
Site Experience Feedback
Aug 26, 2024
Great
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Djgaby
Site Experience Feedback
Aug 26, 2024
American musical supply is the best online shopping website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 26, 2024
Love the pay later no credit check and the trust you guys have in your customers
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Greg
Site Experience Feedback
Aug 26, 2024
Easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Aug 26, 2024
The issue with this product was the product, not anything AMS-related. The guitar had several poor quality issues: 1) pickup selector switch was faulty; 2) pretty bad fret sprout (which is really unforgivable for a new guitar); 3) the guitar had a dead spot at the 7th fret (akin to bad Precision basses of years ago) that made a fretted C and G at the 7th fret sound pathetically "plinky." I returned the guitar for a full refund.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 8
- Customer Support: 8
- Full ratings for this review »
ROCKY
Site Experience Feedback
Aug 26, 2024
Highly recommended !
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shane
Site Experience Feedback
Aug 26, 2024
This is the fourth time I’ve used this website, and it’s always fast and easy. I will keep returning to American Musical Supply!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Satisfied Customer
Post-Delivery Feedback
Aug 26, 2024
The man who took my order (Glenn) was super nice. The freight was delivered very fast for most of the products. But the products coming through the Memphis Tenn skippers terminal were delayed. I’ve ordered from your company twice now. Both times some items did not come by way of Memphis and some did. It seems anything coming through Memphis will always get delayed. This is not American Musical Supply’s fault at all. I am a satisfied customer!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Tommy
Site Experience Feedback
Aug 26, 2024
It was great
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Regmark
Post-Delivery Feedback
Aug 26, 2024
Ut's all fine but I was disappointed in the functionality of the guitar stand I purchased. Can't complain too much as I bought the lowest price item, but it is not really stable--tips over easily.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 26, 2024
Great company, I have been doing business with American musical supply since 2010, and continue to use their services.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Whaleman
Site Experience Feedback
Aug 26, 2024
AMS was the only place that had my part and it will be delivered in 1 day.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Serena
Site Experience Feedback
Aug 26, 2024
I had to replace my order because somehow the first one got cancelled
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »