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American Musical Supply Reviews - 14,013 Review - 9.6/10

Nov 30, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1481 - 1500 of 14,013

Angel

Site Experience Feedback

Aug 27, 2024

I found the product I was looking for with ease

Jeff

Post-Delivery Feedback

Aug 27, 2024

Need gear? AMS!!!

Jamey

Post-Delivery Feedback

Aug 27, 2024

Purchase was easy and quick and delivered early

Caine's World

Site Experience Feedback

Aug 27, 2024

I've used you guys many times before. Just as simple and easy today as ever.

Diezel

Site Experience Feedback

Aug 27, 2024

It was great

Pius

Site Experience Feedback

Aug 27, 2024

good service

Online Shopper

Site Experience Feedback

Aug 27, 2024

Great experience all around!

Blind Dog

Site Experience Feedback

Aug 27, 2024

Another great experience with AMS... I love buying from them!! Always helpful!!

Groomdog

Site Experience Feedback

Aug 27, 2024

Everything is good with ams. Just wish they offered more merchandise.

JohnO

Site Experience Feedback

Aug 22, 2024

You guys are awesome


Post-Delivery Feedback

Aug 27, 2024

This place is awesome!...They have great prices on everything......and more important...they have everything

FCM

Site Experience Feedback

Aug 27, 2024

I love how you have come through over the years!!

Ray

Site Experience Feedback

Aug 27, 2024

Good experience I think... We'll see when the product arrives.

1Livedrummer

Site Experience Feedback

Aug 27, 2024

Love the site! I’ve been using it for years now fiirst time back in awhile I must say.

You can use my real name

Site Experience Feedback

Aug 27, 2024

Every time I bought some thing here its great, I normally recomend to my friends

BOOT3

Site Experience Feedback

Aug 27, 2024

Swift and brief in and out it was very nice

Rick Kent

Site Experience Feedback

Aug 15, 2024

I have purchased Thousands through AMS won't go anywhere else....


Post-Delivery Feedback

Aug 27, 2024

I won't buy any musical instrument unless it's from American Musical Supply

J.T.

Site Experience Feedback

Aug 27, 2024

Perfectly satisfied with their operation

George

Site Experience Feedback

Aug 27, 2024

God and happy to find what I need good price and shipping on time

KaptureKing

Site Experience Feedback

Aug 27, 2024

Nothing to add, Great site, pricing and process

Ben01930

Site Experience Feedback

Aug 27, 2024

Very straight forward, easy process. No complaints.