American Musical Supply Reviews - 14,013 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 1461 - 1480 of 14,013
itsgoldn
Site Experience Feedback
Aug 28, 2024
Fast and easy. You already have my card info so purchase was a breeze
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Djmarkodean
Site Experience Feedback
Aug 21, 2024
It was okay so far expecting the item soon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Djmarkodean
Post-Delivery Feedback
Aug 28, 2024
It was good so far
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
LottaLox
Site Experience Feedback
Aug 23, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Amir Luko
Site Experience Feedback
Aug 28, 2024
Honestly was a great experience like last time. Look forward to ordering again!
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Zeke
Site Experience Feedback
Aug 28, 2024
it was great just wish the site was more in stock with certain products.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Millionaire
Site Experience Feedback
Aug 28, 2024
Process was real smooth. And I was surprised by the expected delivery date
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Roza
Site Experience Feedback
Aug 28, 2024
very easy to use and straightforward
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Deejae Kowboy
Site Experience Feedback
Aug 28, 2024
My experience on purchasing the items I needed was excellent and fast shipping is the Best part, because I need my order Asap.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 28, 2024
great easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ryser
Site Experience Feedback
Aug 28, 2024
Great site to shop for gear, everything you need in one place
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jabeau
Site Experience Feedback
Aug 28, 2024
Good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
rob and elinore
Site Experience Feedback
Aug 02, 2024
no problem at all very happy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
rob and elinore
Post-Delivery Feedback
Aug 28, 2024
great company
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 27, 2024
Alway good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
km
Site Experience Feedback
Aug 27, 2024
first experience buying from this merchant was amazing and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bytorsd
Site Experience Feedback
Aug 27, 2024
Easy to navigate, quick ordering through multiple payment methods and time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jay
Site Experience Feedback
Aug 27, 2024
American Musical is exactly what I have been looking for all along! I needed a place where I could Get a payment plan with no credit check.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 27, 2024
My interaction with the site has always be outstanding. I’ve never really had an issue. That being said I would like to see something with better information like videos going over product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
AmberJCarter
Post-Delivery Feedback
Aug 27, 2024
Everything regarding the transaction was fine until I had to contact customer service for an update. The account is mine, the order was mine, only my husbands social was being used for the payment plan. I was paying for it with my credit card, but they wouldn’t give me shipping updates without my husband calling in and adding me to my own account that i created. I had my husband contact them via chat next day and the person wouldn’t speak to him via chat unless he called first. If the piano hadn’t had already shipped we would have cancelled it and took our money elsewhere.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 8
- Customer Support: 1
- Full ratings for this review »
Mark
Site Experience Feedback
Aug 27, 2024
Very smooth experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Starr love76
Site Experience Feedback
Aug 27, 2024
My shopping experience was extremely easy , I just hope I receive a bass that is not defective due to transport throwing it around and storing it in poor weather conditions . I will update my review if possible
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »