Home > Musical Instruments > American Musical Supply

American Musical Supply Reviews - 14,013 Review - 9.6/10

Nov 30, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1461 - 1480 of 14,013

itsgoldn

Site Experience Feedback

Aug 28, 2024

Fast and easy. You already have my card info so purchase was a breeze

Djmarkodean

Site Experience Feedback

Aug 21, 2024

It was okay so far expecting the item soon


Post-Delivery Feedback

Aug 28, 2024

It was good so far

LottaLox

Site Experience Feedback

Aug 23, 2024

All good

Amir Luko

Site Experience Feedback

Aug 28, 2024

Honestly was a great experience like last time. Look forward to ordering again!

Zeke

Site Experience Feedback

Aug 28, 2024

it was great just wish the site was more in stock with certain products.

Millionaire

Site Experience Feedback

Aug 28, 2024

Process was real smooth. And I was surprised by the expected delivery date

Roza

Site Experience Feedback

Aug 28, 2024

very easy to use and straightforward

Deejae Kowboy

Site Experience Feedback

Aug 28, 2024

My experience on purchasing the items I needed was excellent and fast shipping is the Best part, because I need my order Asap.

Online Shopper

Site Experience Feedback

Aug 28, 2024

great easy to navigate

Ryser

Site Experience Feedback

Aug 28, 2024

Great site to shop for gear, everything you need in one place

Jabeau

Site Experience Feedback

Aug 28, 2024

Good

rob and elinore

Site Experience Feedback

Aug 02, 2024

no problem at all very happy


Post-Delivery Feedback

Aug 28, 2024

great company

Online Shopper

Site Experience Feedback

Aug 27, 2024

Alway good

km

Site Experience Feedback

Aug 27, 2024

first experience buying from this merchant was amazing and easy

bytorsd

Site Experience Feedback

Aug 27, 2024

Easy to navigate, quick ordering through multiple payment methods and time.

Jay

Site Experience Feedback

Aug 27, 2024

American Musical is exactly what I have been looking for all along! I needed a place where I could Get a payment plan with no credit check.

Online Shopper

Site Experience Feedback

Aug 27, 2024

My interaction with the site has always be outstanding. I’ve never really had an issue. That being said I would like to see something with better information like videos going over product

AmberJCarter

Post-Delivery Feedback

Aug 27, 2024

Everything regarding the transaction was fine until I had to contact customer service for an update. The account is mine, the order was mine, only my husbands social was being used for the payment plan. I was paying for it with my credit card, but they wouldn’t give me shipping updates without my husband calling in and adding me to my own account that i created. I had my husband contact them via chat next day and the person wouldn’t speak to him via chat unless he called first. If the piano hadn’t had already shipped we would have cancelled it and took our money elsewhere.

Mark

Site Experience Feedback

Aug 27, 2024

Very smooth experience.

Starr love76

Site Experience Feedback

Aug 27, 2024

My shopping experience was extremely easy , I just hope I receive a bass that is not defective due to transport throwing it around and storing it in poor weather conditions . I will update my review if possible