American Musical Supply Reviews - 14,013 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 1441 - 1460 of 14,013
Robby M
Site Experience Feedback
Aug 28, 2024
Absolutely wonderful.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Typod
Site Experience Feedback
Aug 28, 2024
I cames to AMS looking to upgrade my 7 string guitar expecting the usual 4-6 month payment plan I know and love. I was super excited to see that, because I'm a returning customer, that I could extend that to 12 months with no credit (because I'm still rebuilding). This allowed me to make a bigger purchase that better fits my needs and I couldn't be happier. I'm already looking for my next order after this one. Lol
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mrtoni
Site Experience Feedback
Aug 28, 2024
good questions
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rotten
Site Experience Feedback
Aug 28, 2024
Pleasure to do business with yah!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dr Marco
Site Experience Feedback
Aug 28, 2024
Pretty strait forward and easy process
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
AMS purchase
Site Experience Feedback
Aug 28, 2024
I buy most of my gear at AMS. I like having different payment options and shipping is free and fast.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Paladin
Site Experience Feedback
Aug 28, 2024
The website worked flawlessly, as usual.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 28, 2024
I like how it’s straight to the point and the info on the product
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brad
Site Experience Feedback
Aug 28, 2024
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Capt. Joe Balls
Site Experience Feedback
Aug 28, 2024
I am very happy with AMS I purchased all of my equipment from AMS
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kilo
Site Experience Feedback
Aug 28, 2024
I've only had good experiences with AMS.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dave O
Site Experience Feedback
Aug 21, 2024
Chose 6 payment plan - price changed from stated price
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Dave O
Post-Delivery Feedback
Aug 28, 2024
Had to wait a few months before cab became available. Got email saying 1 was available & I jumped on it.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Demon Juice
Site Experience Feedback
Aug 15, 2024
I love this company!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Demon Juice
Post-Delivery Feedback
Aug 28, 2024
I LOVE THIS COMPANT!!!! I have ordered 3 Alesis drum kits and several small items. I will only use AMS for any and all of my drumming needs!!!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jack
Site Experience Feedback
Aug 28, 2024
Site is very easy to manage.Customer service is always good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tj
Site Experience Feedback
Jul 30, 2024
It was easy
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Tj
Post-Delivery Feedback
Aug 28, 2024
I ordered the jackson kv js22. I received notification it was on backorder with unspecified time of arrival, within two days it was on my door step and couldn't open fast enough. Hands down best guitar I've ever owned.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mark Elliott
Site Experience Feedback
Aug 28, 2024
Very positive and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
vnou
Site Experience Feedback
Aug 18, 2024
xxxx
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
vnou
Post-Delivery Feedback
Aug 28, 2024
Always a great experience!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Splitz
Site Experience Feedback
Aug 28, 2024
Always quality products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JoeJoe
Site Experience Feedback
Aug 21, 2024
Love this site I really like the payment options great products
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JoeJoe
Post-Delivery Feedback
Aug 28, 2024
Great product, fair price, great finance options
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: 10
- Full ratings for this review »
Jerry
Site Experience Feedback
Aug 28, 2024
Always fast and easy great payment plans to make things easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »