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American Musical Supply Reviews - 14,013 Review - 9.6/10

Nov 30, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1441 - 1460 of 14,013

Robby M

Site Experience Feedback

Aug 28, 2024

Absolutely wonderful.

Typod

Site Experience Feedback

Aug 28, 2024

I cames to AMS looking to upgrade my 7 string guitar expecting the usual 4-6 month payment plan I know and love. I was super excited to see that, because I'm a returning customer, that I could extend that to 12 months with no credit (because I'm still rebuilding). This allowed me to make a bigger purchase that better fits my needs and I couldn't be happier. I'm already looking for my next order after this one. Lol

mrtoni

Site Experience Feedback

Aug 28, 2024

good questions

Rotten

Site Experience Feedback

Aug 28, 2024

Pleasure to do business with yah!

Dr Marco

Site Experience Feedback

Aug 28, 2024

Pretty strait forward and easy process

AMS purchase

Site Experience Feedback

Aug 28, 2024

I buy most of my gear at AMS. I like having different payment options and shipping is free and fast.

Paladin

Site Experience Feedback

Aug 28, 2024

The website worked flawlessly, as usual.

Online Shopper

Site Experience Feedback

Aug 28, 2024

I like how it’s straight to the point and the info on the product

Brad

Site Experience Feedback

Aug 28, 2024

Great!

Capt. Joe Balls

Site Experience Feedback

Aug 28, 2024

I am very happy with AMS I purchased all of my equipment from AMS

Kilo

Site Experience Feedback

Aug 28, 2024

I've only had good experiences with AMS.

Dave O

Site Experience Feedback

Aug 21, 2024

Chose 6 payment plan - price changed from stated price


Post-Delivery Feedback

Aug 28, 2024

Had to wait a few months before cab became available. Got email saying 1 was available & I jumped on it.

Demon Juice

Site Experience Feedback

Aug 15, 2024

I love this company!


Post-Delivery Feedback

Aug 28, 2024

I LOVE THIS COMPANT!!!! I have ordered 3 Alesis drum kits and several small items. I will only use AMS for any and all of my drumming needs!!!!

Jack

Site Experience Feedback

Aug 28, 2024

Site is very easy to manage.Customer service is always good.

Tj

Site Experience Feedback

Jul 30, 2024

It was easy


Post-Delivery Feedback

Aug 28, 2024

I ordered the jackson kv js22. I received notification it was on backorder with unspecified time of arrival, within two days it was on my door step and couldn't open fast enough. Hands down best guitar I've ever owned.

Mark Elliott

Site Experience Feedback

Aug 28, 2024

Very positive and easy

vnou

Site Experience Feedback

Aug 18, 2024

xxxx


Post-Delivery Feedback

Aug 28, 2024

Always a great experience!!

Splitz

Site Experience Feedback

Aug 28, 2024

Always quality products

JoeJoe

Site Experience Feedback

Aug 21, 2024

Love this site I really like the payment options great products


Post-Delivery Feedback

Aug 28, 2024

Great product, fair price, great finance options

Jerry

Site Experience Feedback

Aug 28, 2024

Always fast and easy great payment plans to make things easy