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American Musical Supply Reviews - 14,013 Review - 9.6/10

Nov 29, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1421 - 1440 of 14,013

DJ Florida

Site Experience Feedback

Aug 28, 2024

It is always great to purchase equipment in this website. Very easy to use

Sbearable13

Site Experience Feedback

Aug 28, 2024

Always easy to find what I'm looking for and I love that related items are recommended for the current product I'm looking at!

DJ ONE SHOT DEAL

Post-Delivery Feedback

Aug 28, 2024

Everything have been excellent with you guys I love my pioneer DJM-S11 mixer my Shure wireless mic system are perfect & both my Odyssey cases I have no complaints & I tell all my friends about your service & your payment plains.

Krox775

Site Experience Feedback

Aug 28, 2024

I found ordering relatively easy even though I had changed my mind several times

Online Shopper

Site Experience Feedback

Aug 28, 2024

American musical supply are great and awesome company to purchase from.

AJ

Site Experience Feedback

Aug 28, 2024

My amp just broke and I’m was desperate to get a new amp fast,so I came there and I got on a payment plan super fast and the amp will be here in a few days

LoudLoner

Site Experience Feedback

Aug 28, 2024

At first i had a problem with my order. i forgot i had to change one number in the address. thanks to customer service they got me settled and i reordered my equipment and picked up an extra item.

hELL hOUND

Post-Delivery Feedback

Aug 28, 2024

IT WAS A BIG SALE WEEKEND AND I ALWAYS FIND A DEAL ON SOMETHING I NEED. THE PRICE & PRODUCT ARE GREAT

Online Shopper

Site Experience Feedback

Aug 28, 2024

Really good

Da_presidente

Site Experience Feedback

Aug 28, 2024

Always seem to have a problem with checkout- continues to say missing info but it’s complete. I have to refresh about 20 times before it goes through

Ray

Site Experience Feedback

Aug 28, 2024

Awesome!

Awesome 😎

Site Experience Feedback

Aug 28, 2024

Straight forward, easy to access, never had any problem.

Bdub

Post-Delivery Feedback

Aug 28, 2024

My experience was great. Would highly recommend.

Iceybeats

Site Experience Feedback

Aug 21, 2024

Still Love yll even though yall keep canceling my orders


Post-Delivery Feedback

Aug 28, 2024

AMS jas been very helpful from start to finish. order them with them was a snapproduct.

Rob

Site Experience Feedback

Aug 28, 2024

I had a very pleasant experience shopping today just like I always do. I have rock and roll status. I've been a loyal customer for over ten years now. It's always great to call and talk to a real person who is always ready to help!

DJ

Site Experience Feedback

Aug 28, 2024

Great site.

Worm

Site Experience Feedback

Aug 28, 2024

Website was great

Cartman

Site Experience Feedback

Aug 28, 2024

More clarity on payment amounts

Makayla

Site Experience Feedback

Aug 28, 2024

Great interaction, very easy to find what I needed .

Online Shopper

Site Experience Feedback

Aug 17, 2024

Love AMS!