American Musical Supply Reviews - 14,013 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 1401 - 1420 of 14,013
Dj Sure Tay
Site Experience Feedback
Aug 29, 2024
This is my number one place to go for the price and quality of the product ease of shopping buying orders delivered in timely manner just unbelievable in getting things done the right way
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 29, 2024
Pretty good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SkyWalker11225
Site Experience Feedback
Aug 28, 2024
I've been ordering from AMS for a while now and I been a loyal customer since. I am satisfied with every purchase that I've made in the past and present. AMS is my favorite professional DJ audio website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JD
Site Experience Feedback
Aug 28, 2024
I love everything about America musical
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dutch
Site Experience Feedback
Aug 28, 2024
It was cool.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 28, 2024
Great time I’m excited to get my bass
- Overall Rating: 6
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Andy
Site Experience Feedback
Aug 28, 2024
Man, AMS has been a staple in my life since I started playing at 15 and started getting catalogs. I’m 50 now and y’all are still my first look at everything. Don’t play out as much anymore but it’s ok because y’all sold me (with affordable monthly payment plans) a Helix and recording gear so I can still enjoy making music at 50. Can’t think of many things in life that have stayed with me so long and brought this much value. Y’all were more reliable than my first wife! Can’t wait to hit the next tipping point where I can’t think of any more excuses not to buy a Gibson SG and y’all are having one of your extended payments options. You’ll get me into my dream guitar yet! (And until then you’ll keep me loaded up with accessories!) Seriously, thanks for being around through several generations of musicians and making us all sound better.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Steve B
Post-Delivery Feedback
Aug 28, 2024
The main thing I like about AMS is the in house, off the credit report financing.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Dave
Site Experience Feedback
Aug 28, 2024
Been a great experience shopping here and now one of my go to sites for gear. No one else comes close to the awesome payment plans they have
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
BBGun
Post-Delivery Feedback
Aug 28, 2024
Seems that ether AMS is buying B grade merchandise or they are selling used returned as new, always something wrong with items! If not for the convenience of pay over time, I would never buy or recommend them to anybody.
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 3
- On Time Delivery: N/A
- Customer Support: 8
- Full ratings for this review »
BAM .. the Best
Site Experience Feedback
Aug 28, 2024
First time use, product I was looking for was available
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 28, 2024
Its so easy to use, im a repeat customer!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Aug 28, 2024
Ordering is made easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mgunit13
Site Experience Feedback
Aug 28, 2024
Awesome Compnay, highly recommend for all your music needs!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
YungPraiseGod
Site Experience Feedback
Aug 28, 2024
This is my fist experience and look to build a strong relationship
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DJ Wattz
Site Experience Feedback
Aug 28, 2024
Overall experience has always been great. Could have used more images of products and or video
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Brett
Post-Delivery Feedback
Aug 28, 2024
Ordered Mesa boogie tubes they sent the wrong color code after specifying grey they sent yellow.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mike
Site Experience Feedback
Aug 28, 2024
Website a major struggle. Reward for stupid survey deliberately undefined?
- Overall Rating: 2
- Would Shop Here Again: 2
- Likelihood To Recommend: 2
- Full ratings for this review »
Mike
Site Experience Feedback
Aug 28, 2024
This site is easy to navigate and very transparent.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rome2j
Site Experience Feedback
Aug 28, 2024
Great customer service, been doing business with you all for years love you guys
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »