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American Musical Supply Reviews - 14,013 Review - 9.6/10

Nov 29, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1401 - 1420 of 14,013

Dj Sure Tay

Site Experience Feedback

Aug 29, 2024

This is my number one place to go for the price and quality of the product ease of shopping buying orders delivered in timely manner just unbelievable in getting things done the right way

Online Shopper

Site Experience Feedback

Aug 29, 2024

Pretty good

SkyWalker11225

Site Experience Feedback

Aug 28, 2024

I've been ordering from AMS for a while now and I been a loyal customer since. I am satisfied with every purchase that I've made in the past and present. AMS is my favorite professional DJ audio website.

JD

Site Experience Feedback

Aug 28, 2024

I love everything about America musical

Dutch

Site Experience Feedback

Aug 28, 2024

It was cool.

Online Shopper

Site Experience Feedback

Aug 28, 2024

Great time I’m excited to get my bass

Andy

Site Experience Feedback

Aug 28, 2024

Man, AMS has been a staple in my life since I started playing at 15 and started getting catalogs. I’m 50 now and y’all are still my first look at everything. Don’t play out as much anymore but it’s ok because y’all sold me (with affordable monthly payment plans) a Helix and recording gear so I can still enjoy making music at 50. Can’t think of many things in life that have stayed with me so long and brought this much value. Y’all were more reliable than my first wife! Can’t wait to hit the next tipping point where I can’t think of any more excuses not to buy a Gibson SG and y’all are having one of your extended payments options. You’ll get me into my dream guitar yet! (And until then you’ll keep me loaded up with accessories!) Seriously, thanks for being around through several generations of musicians and making us all sound better.

Steve B

Post-Delivery Feedback

Aug 28, 2024

The main thing I like about AMS is the in house, off the credit report financing.

Dave

Site Experience Feedback

Aug 28, 2024

Been a great experience shopping here and now one of my go to sites for gear. No one else comes close to the awesome payment plans they have

BBGun

Post-Delivery Feedback

Aug 28, 2024

Seems that ether AMS is buying B grade merchandise or they are selling used returned as new, always something wrong with items! If not for the convenience of pay over time, I would never buy or recommend them to anybody.

BAM .. the Best

Site Experience Feedback

Aug 28, 2024

First time use, product I was looking for was available

Online Shopper

Site Experience Feedback

Aug 28, 2024

Its so easy to use, im a repeat customer!

Online Shopper

Site Experience Feedback

Aug 28, 2024

Ordering is made easy

Mgunit13

Site Experience Feedback

Aug 28, 2024

Awesome Compnay, highly recommend for all your music needs!

YungPraiseGod

Site Experience Feedback

Aug 28, 2024

This is my fist experience and look to build a strong relationship

DJ Wattz

Site Experience Feedback

Aug 28, 2024

Overall experience has always been great. Could have used more images of products and or video

Brett

Post-Delivery Feedback

Aug 28, 2024

Ordered Mesa boogie tubes they sent the wrong color code after specifying grey they sent yellow.

Mike

Site Experience Feedback

Aug 28, 2024

Website a major struggle. Reward for stupid survey deliberately undefined?

Mike

Site Experience Feedback

Aug 28, 2024

This site is easy to navigate and very transparent.

Rome2j

Site Experience Feedback

Aug 28, 2024

Great customer service, been doing business with you all for years love you guys