American Musical Supply Reviews - 14,037 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 1101 - 1120 of 14,037
Online Shopper
Site Experience Feedback
Sep 03, 2024
Great service the best
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
FishMan
Site Experience Feedback
Aug 23, 2024
I've wanting this guitar for awhile now. Finally bought it. I play worship music and my worship leader asked me to learn some Lincoln Brewster songs; Everlasting God, Today's the Day. Great guitarist and a great guitar. I'm more of a Les Paul guy but this is a very desirable guitar and the 10% discount convinced me to move forward and purchase. I have bought a few guitars from AMS and have been very satisfied. I recommend them over Sweetwater.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
FishMan
Post-Delivery Feedback
Sep 03, 2024
I had to return this order because of my error. I failed to update my delivery address. AMS worked with me on this and I was able to return the item and have it delivered to my current address. Thank you. I was extremely happy with the packaging of my Lincoln Brewster Strat. I was so happy to see the double box. I have had issues with Sweetwater in the past about their packaging, so it was a pleasent surprise to see how well this item was packed. This is important to me and have not purchased anything from them since.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 03, 2024
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Val
Site Experience Feedback
Sep 03, 2024
American Musical always has competitive prices and is my go to store for anything music related. Customer Service is fantastic and the speed of service is top notch.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DJ D
Site Experience Feedback
Sep 03, 2024
Great! Will use again very soon!.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Happy Shopper 53
Site Experience Feedback
Sep 03, 2024
I am very pleased with my online purchase experience today. I have purchased lots of equipment and instruments from American Musical Supply and the experience is always a good one!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 03, 2024
Easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 03, 2024
No problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dev
Site Experience Feedback
Sep 03, 2024
I've been using AMS for like 8 years, and have never been let down.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joshua
Site Experience Feedback
Aug 23, 2024
Streamline.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joshua
Post-Delivery Feedback
Sep 03, 2024
The EMG Het Set is the bee's knees !
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 03, 2024
My daughter asked me to teach her guitar. I wanted her to have her own guitar so I came to AMS, because I knew I could find the right one, at the best price, and with a sweet payment plan. Very happy, as always with AMS.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 03, 2024
AMS always comes thru my latest order arrived a day ahead of schedule.I appreciate the payment plans they offer I have been able to pay off high priced items in 12 and 18 months.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Tetnus
Site Experience Feedback
Sep 03, 2024
I get all of my gear through American musical supply and wouldn’t be able to have it without them. I’ve gotten multiple guitars, pedals and amps through them and only had one lemon in the process, they immediately refunded me for it and helped me get an even better guitar for around the same price. They are quick, accommodating and painless in the process. American musical supply is the best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ed
Site Experience Feedback
Sep 03, 2024
NA
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
djaystatictruth
Site Experience Feedback
Sep 03, 2024
Everything was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jojo
Site Experience Feedback
Sep 03, 2024
I love this site
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 03, 2024
Great experience
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Lights5
Site Experience Feedback
Sep 03, 2024
I came on here. I knew what I was looking for. I found a good price on the adj fog fury jet pro / qty 2 but, I wish there a discount code for first time buyers
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Tank Hernandez
Site Experience Feedback
Sep 03, 2024
I enjoyed the variety of options of all types of gear. I was happy to see there was a bundle available for what I was looking for. I'm excited to try it out.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Davidbox
Site Experience Feedback
Aug 22, 2024
Good music instrument
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »