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American Musical Supply Reviews - 14,037 Review - 9.6/10

Nov 29, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1101 - 1120 of 14,037

Online Shopper

Site Experience Feedback

Sep 03, 2024

Great service the best

FishMan

Site Experience Feedback

Aug 23, 2024

I've wanting this guitar for awhile now. Finally bought it. I play worship music and my worship leader asked me to learn some Lincoln Brewster songs; Everlasting God, Today's the Day. Great guitarist and a great guitar. I'm more of a Les Paul guy but this is a very desirable guitar and the 10% discount convinced me to move forward and purchase. I have bought a few guitars from AMS and have been very satisfied. I recommend them over Sweetwater.


Post-Delivery Feedback

Sep 03, 2024

I had to return this order because of my error. I failed to update my delivery address. AMS worked with me on this and I was able to return the item and have it delivered to my current address. Thank you. I was extremely happy with the packaging of my Lincoln Brewster Strat. I was so happy to see the double box. I have had issues with Sweetwater in the past about their packaging, so it was a pleasent surprise to see how well this item was packed. This is important to me and have not purchased anything from them since.

Online Shopper

Site Experience Feedback

Sep 03, 2024

Na

Val

Site Experience Feedback

Sep 03, 2024

American Musical always has competitive prices and is my go to store for anything music related. Customer Service is fantastic and the speed of service is top notch.

DJ D

Site Experience Feedback

Sep 03, 2024

Great! Will use again very soon!.

Happy Shopper 53

Site Experience Feedback

Sep 03, 2024

I am very pleased with my online purchase experience today. I have purchased lots of equipment and instruments from American Musical Supply and the experience is always a good one!

Online Shopper

Site Experience Feedback

Sep 03, 2024

Easy

Online Shopper

Site Experience Feedback

Sep 03, 2024

No problems

Dev

Site Experience Feedback

Sep 03, 2024

I've been using AMS for like 8 years, and have never been let down.

Joshua

Site Experience Feedback

Aug 23, 2024

Streamline.


Post-Delivery Feedback

Sep 03, 2024

The EMG Het Set is the bee's knees !

Online Shopper

Post-Delivery Feedback

Sep 03, 2024

My daughter asked me to teach her guitar. I wanted her to have her own guitar so I came to AMS, because I knew I could find the right one, at the best price, and with a sweet payment plan. Very happy, as always with AMS.

Online Shopper

Post-Delivery Feedback

Sep 03, 2024

AMS always comes thru my latest order arrived a day ahead of schedule.I appreciate the payment plans they offer I have been able to pay off high priced items in 12 and 18 months.

Tetnus

Site Experience Feedback

Sep 03, 2024

I get all of my gear through American musical supply and wouldn’t be able to have it without them. I’ve gotten multiple guitars, pedals and amps through them and only had one lemon in the process, they immediately refunded me for it and helped me get an even better guitar for around the same price. They are quick, accommodating and painless in the process. American musical supply is the best

Ed

Site Experience Feedback

Sep 03, 2024

NA

djaystatictruth

Site Experience Feedback

Sep 03, 2024

Everything was good

Jojo

Site Experience Feedback

Sep 03, 2024

I love this site

Online Shopper

Post-Delivery Feedback

Sep 03, 2024

Great experience

Lights5

Site Experience Feedback

Sep 03, 2024

I came on here. I knew what I was looking for. I found a good price on the adj fog fury jet pro / qty 2 but, I wish there a discount code for first time buyers

Tank Hernandez

Site Experience Feedback

Sep 03, 2024

I enjoyed the variety of options of all types of gear. I was happy to see there was a bundle available for what I was looking for. I'm excited to try it out.

Davidbox

Site Experience Feedback

Aug 22, 2024

Good music instrument