American Musical Supply Reviews - 14,013 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 1141 - 1160 of 14,013
Geoff
Site Experience Feedback
Sep 02, 2024
Na
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Peat
Site Experience Feedback
Sep 02, 2024
It was a fairly solid experience. Got the pedal I wanted with no credit check and with no hassle.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Nick
Site Experience Feedback
Sep 02, 2024
Love AMS! Always happy with our purchases and they have the best prices around
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Centaurean
Site Experience Feedback
Sep 02, 2024
It was rather easy for the most part good experience
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
El Lindis
Site Experience Feedback
Sep 02, 2024
Great deals thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Djfrausto
Site Experience Feedback
Sep 02, 2024
Thank you for making this purchase and previous ones very easy to make. Please keep upbtje good work.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Baub
Post-Delivery Feedback
Sep 02, 2024
I needed new wireless and my friend Wally Warner orders from you all the time. He recommended using you guys.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kam J
Site Experience Feedback
Sep 02, 2024
I have no complaints at all! I knew what I needed and looked at the products and made my purchase.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
cadman
Site Experience Feedback
Sep 02, 2024
No problems. Very satisfied
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dassatan
Site Experience Feedback
Aug 25, 2024
Great experience so far! This is my first time buying from AMS and Iook forward to making many more purchases!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dassatan
Post-Delivery Feedback
Sep 02, 2024
My experience with AMS was great until the guitar I ordered arrived. While I was setting it up I noticed nothing was tightened down on the guitar. The volume and tone controls were so loose if I turned the vol control knob the tone knob would move around as well. The pick guard was already scratched up when I got it so I wonder if it was actually a new guitar. The worst part is the neck is bowed just enough so that the strings vibrate and make a lot of noise. I had to raise the height to avoid the noise. I can't say these things are AMS's fault, this could all be manufacturer error. My purchasing experience was awesome! My guitar shipped very quickly and I had it in my hands 3 days later. Thank you for offering your services AMS! Not everyone has the option for a loan or can't get approved for credit so I appreciate what you do!
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Pitom
Site Experience Feedback
Sep 02, 2024
Very professional and fast delivery
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Gfow!
Site Experience Feedback
Sep 02, 2024
The website was very easy to use today, I searched exactly for the piece of care I needed, it came up, it was on sale, and I can make payments on it. This website works very good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MagicWan
Site Experience Feedback
Sep 02, 2024
It was great easy to deal with
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dannych17
Site Experience Feedback
Sep 02, 2024
Super easy to work with. orders are always on time
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Roy Davis Jr
Site Experience Feedback
Sep 02, 2024
It's always fast and easy for me, that's why i always shop here.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cookie
Site Experience Feedback
Sep 02, 2024
The website seemed a bit slow
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Site Experience Feedback
Sep 02, 2024
I love shopping with you guys it is so easy !
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Dj Marcelle
Site Experience Feedback
Sep 02, 2024
Everything was quick and easy
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rhyte-Jus
Site Experience Feedback
Sep 02, 2024
My overall experience with AMS was very smooth and simple! Two thumbs up!!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Drex
Site Experience Feedback
Sep 02, 2024
Great As Always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »