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American Musical Supply Reviews - 14,013 Review - 9.6/10

Nov 29, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1141 - 1160 of 14,013

Geoff

Site Experience Feedback

Sep 02, 2024

Na

Peat

Site Experience Feedback

Sep 02, 2024

It was a fairly solid experience. Got the pedal I wanted with no credit check and with no hassle.

Nick

Site Experience Feedback

Sep 02, 2024

Love AMS! Always happy with our purchases and they have the best prices around

Centaurean

Site Experience Feedback

Sep 02, 2024

It was rather easy for the most part good experience

El Lindis

Site Experience Feedback

Sep 02, 2024

Great deals thanks

Djfrausto

Site Experience Feedback

Sep 02, 2024

Thank you for making this purchase and previous ones very easy to make. Please keep upbtje good work.

Baub

Post-Delivery Feedback

Sep 02, 2024

I needed new wireless and my friend Wally Warner orders from you all the time. He recommended using you guys.

Kam J

Site Experience Feedback

Sep 02, 2024

I have no complaints at all! I knew what I needed and looked at the products and made my purchase.

cadman

Site Experience Feedback

Sep 02, 2024

No problems. Very satisfied

dassatan

Site Experience Feedback

Aug 25, 2024

Great experience so far! This is my first time buying from AMS and Iook forward to making many more purchases!


Post-Delivery Feedback

Sep 02, 2024

My experience with AMS was great until the guitar I ordered arrived. While I was setting it up I noticed nothing was tightened down on the guitar. The volume and tone controls were so loose if I turned the vol control knob the tone knob would move around as well. The pick guard was already scratched up when I got it so I wonder if it was actually a new guitar. The worst part is the neck is bowed just enough so that the strings vibrate and make a lot of noise. I had to raise the height to avoid the noise. I can't say these things are AMS's fault, this could all be manufacturer error. My purchasing experience was awesome! My guitar shipped very quickly and I had it in my hands 3 days later. Thank you for offering your services AMS! Not everyone has the option for a loan or can't get approved for credit so I appreciate what you do!

Pitom

Site Experience Feedback

Sep 02, 2024

Very professional and fast delivery

Gfow!

Site Experience Feedback

Sep 02, 2024

The website was very easy to use today, I searched exactly for the piece of care I needed, it came up, it was on sale, and I can make payments on it. This website works very good

MagicWan

Site Experience Feedback

Sep 02, 2024

It was great easy to deal with

Dannych17

Site Experience Feedback

Sep 02, 2024

Super easy to work with. orders are always on time

Roy Davis Jr

Site Experience Feedback

Sep 02, 2024

It's always fast and easy for me, that's why i always shop here.

Cookie

Site Experience Feedback

Sep 02, 2024

The website seemed a bit slow

Mike

Site Experience Feedback

Sep 02, 2024

I love shopping with you guys it is so easy !

Dj Marcelle

Site Experience Feedback

Sep 02, 2024

Everything was quick and easy

Rhyte-Jus

Site Experience Feedback

Sep 02, 2024

My overall experience with AMS was very smooth and simple! Two thumbs up!!

Drex

Site Experience Feedback

Sep 02, 2024

Great As Always