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American Musical Supply Reviews - 14,037 Review - 9.6/10

Nov 29, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1061 - 1080 of 14,037

Mike

Site Experience Feedback

Sep 04, 2024

Super simple..

Online Shopper

Site Experience Feedback

Sep 04, 2024

Good

Stevielee

Site Experience Feedback

Sep 04, 2024

Very good

Dj True

Post-Delivery Feedback

Sep 04, 2024

American Music supply is your one stop shop for all anything dealing with music. My order was delivered by the specified date. But to me the best thing is the affordable payment plans. My gigs pay for orders. It's like someone else is paying for my equipment love it. Definitely give them shot if you are in the market for anything dealing with music.

Allantardeli

Site Experience Feedback

Aug 26, 2024

Perfeito esse site de compras, nunca tive problemas recomendo a todos


Post-Delivery Feedback

Sep 04, 2024

It's very good to buy musical equipment, the delivery is fast the product arrives in perfect condition I only buy with America musical supply

ELit3

Post-Delivery Feedback

Sep 04, 2024

AMS has the best quality and inventory for everything needed and I got my product a day after my order! I can’t wait to order again

D Daugherty

Site Experience Feedback

Sep 04, 2024

Site was simple to navigate and simple to understand. Overall it was a simple use

Ben C

Site Experience Feedback

Sep 04, 2024

It was pretty smooth, but during checkout it kept acting up when I was trying to change my lot number on my address. But I got it worked out and my gear is on the way!

Wampus

Site Experience Feedback

Sep 04, 2024

Easily located, picked, and ordered the item i was looking for.

Online Shopper

Post-Delivery Feedback

Sep 04, 2024

Glen is the biggest reason I shop at AMS!

Bryan

Site Experience Feedback

Aug 29, 2024

Very easy


Post-Delivery Feedback

Sep 04, 2024

The was a great customer experience. I can’t believe this guitar was a blemish item. It’s perfect. No blemishes.

Padams

Site Experience Feedback

Aug 30, 2024

I love AMS, they always treat their customers right

DjMike

Site Experience Feedback

Aug 30, 2024

Satisfied


Post-Delivery Feedback

Sep 04, 2024

Yes. Everything is so cool n exciting to use.

Late4Dinner

Site Experience Feedback

Aug 24, 2024

It was good


Post-Delivery Feedback

Sep 04, 2024

I was pleased with the overall experience of my order and waiting to complete payment so I can order other products I need for my collection.

Kev

Post-Delivery Feedback

Sep 04, 2024

Always have the products I need, friendly customer service, fast shipping@

Birddog

Site Experience Feedback

Sep 04, 2024

It was all good !! Awesom experience. I will definitely recommend to other music industry friends.

Coach Harmon

Site Experience Feedback

Sep 04, 2024

I love this site, I'm glad I made my purchase!

Jay

Site Experience Feedback

Sep 04, 2024

Such a great site easy to buy!

Lee

Site Experience Feedback

Sep 04, 2024

Love it

ThuMPer1

Site Experience Feedback

Sep 04, 2024

Very quick and simple check out. No hassles!