American Musical Supply Reviews - 14,037 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 1081 - 1100 of 14,037
DJ Charles
Post-Delivery Feedback
Sep 04, 2024
No recent experiences that's negative...to me, AMS is a life saver and a friend...without them there would be no me... period!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mike G
Site Experience Feedback
Sep 04, 2024
Very organize website and experience. Nice selection and excellent recommendations (for accessory items)
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Alexis
Site Experience Feedback
Sep 03, 2024
Muy buen ambiente en el sitio web, lo único malo, es que tarda en cagar la información y la variedad de productos no es mucha
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Abe
Site Experience Feedback
Sep 03, 2024
N/a
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
dragonmonkey88
Post-Delivery Feedback
Sep 03, 2024
Being a multi instrument player, I love AMS for their variety of quality music gear and payment plans. Makes my hobby a lot more enjoyable.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bass Boost
Site Experience Feedback
Sep 03, 2024
Website is kind of generic looking but functional. AMS had the item I wanted in stock at the same price as the competition where it was on backorder.
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 7
- Full ratings for this review »
DJ pdiddy
Site Experience Feedback
Sep 03, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Purchase screens can be SLOW
Site Experience Feedback
Aug 19, 2024
To put it mildly, it sucked. I entered a new card and it kept coming up select primary phone residence I believe that was the correct statement). Then, the page would recycle three times before it moved to the final purchase page.
- Overall Rating: 3
- Would Shop Here Again: 7
- Likelihood To Recommend: 5
- Full ratings for this review »
Purchase screens can be SLOW
Post-Delivery Feedback
Sep 03, 2024
I have purchased from AMS for a long time and I've never had any issues. Whether it's a return, a question about the product or anything else AMS has always gone the extra mile to ensure i was satisfied. You do not see this very often in today's customer service. I use the monthly payment plan a lot. It's not that I cannot afford to purchase the item outright it's just so convenient. I will continue to purchase from AMS because they have never let me down.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
JimmyC
Site Experience Feedback
Sep 03, 2024
Site is great terms are good. Waiting on purchase.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Coupon$
Site Experience Feedback
Sep 03, 2024
Found everything I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dj patula
Site Experience Feedback
Sep 03, 2024
My experience is really good.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mario
Post-Delivery Feedback
Sep 03, 2024
It was good
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Gallopinto
Site Experience Feedback
Sep 03, 2024
Good option an easy to buy
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Meko40
Site Experience Feedback
Aug 23, 2024
I had an overall good experience with placing my order. Nothing to complain about.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Meko40
Post-Delivery Feedback
Sep 03, 2024
I will be telling my friends.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 03, 2024
This was a great experience, I did not expect to be able to do the purchase with my credit score
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
PRSPicker
Site Experience Feedback
Sep 03, 2024
Ease of finding product. Simple order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shay
Site Experience Feedback
Sep 03, 2024
American Musical Supply makes it super easy to find what you like, their selection is top-notch and their awesome payment plans allow for players on any budget to get the gear they want and to get out there and play!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tru
Site Experience Feedback
Sep 03, 2024
Lovely
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sully58
Site Experience Feedback
Sep 03, 2024
I’ve been dealing with AMS for years. Once in a great while we hit a snag. But I trust these people.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Ubby
Site Experience Feedback
Sep 03, 2024
Very easy to navigate the site and complete purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »