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American Musical Supply Reviews - 14,037 Review - 9.6/10

Nov 29, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1081 - 1100 of 14,037

DJ Charles

Post-Delivery Feedback

Sep 04, 2024

No recent experiences that's negative...to me, AMS is a life saver and a friend...without them there would be no me... period!

Mike G

Site Experience Feedback

Sep 04, 2024

Very organize website and experience. Nice selection and excellent recommendations (for accessory items)

Alexis

Site Experience Feedback

Sep 03, 2024

Muy buen ambiente en el sitio web, lo único malo, es que tarda en cagar la información y la variedad de productos no es mucha

Abe

Site Experience Feedback

Sep 03, 2024

N/a

dragonmonkey88

Post-Delivery Feedback

Sep 03, 2024

Being a multi instrument player, I love AMS for their variety of quality music gear and payment plans. Makes my hobby a lot more enjoyable.

Bass Boost

Site Experience Feedback

Sep 03, 2024

Website is kind of generic looking but functional. AMS had the item I wanted in stock at the same price as the competition where it was on backorder.

DJ pdiddy

Site Experience Feedback

Sep 03, 2024

Good

Purchase screens can be SLOW

Site Experience Feedback

Aug 19, 2024

To put it mildly, it sucked. I entered a new card and it kept coming up select primary phone residence I believe that was the correct statement). Then, the page would recycle three times before it moved to the final purchase page.


Post-Delivery Feedback

Sep 03, 2024

I have purchased from AMS for a long time and I've never had any issues. Whether it's a return, a question about the product or anything else AMS has always gone the extra mile to ensure i was satisfied. You do not see this very often in today's customer service. I use the monthly payment plan a lot. It's not that I cannot afford to purchase the item outright it's just so convenient. I will continue to purchase from AMS because they have never let me down.

JimmyC

Site Experience Feedback

Sep 03, 2024

Site is great terms are good. Waiting on purchase.

Coupon$

Site Experience Feedback

Sep 03, 2024

Found everything I was looking for.

Dj patula

Site Experience Feedback

Sep 03, 2024

My experience is really good.

Mario

Post-Delivery Feedback

Sep 03, 2024

It was good

Gallopinto

Site Experience Feedback

Sep 03, 2024

Good option an easy to buy

Meko40

Site Experience Feedback

Aug 23, 2024

I had an overall good experience with placing my order. Nothing to complain about.


Post-Delivery Feedback

Sep 03, 2024

I will be telling my friends.

Online Shopper

Site Experience Feedback

Sep 03, 2024

This was a great experience, I did not expect to be able to do the purchase with my credit score

PRSPicker

Site Experience Feedback

Sep 03, 2024

Ease of finding product. Simple order

Shay

Site Experience Feedback

Sep 03, 2024

American Musical Supply makes it super easy to find what you like, their selection is top-notch and their awesome payment plans allow for players on any budget to get the gear they want and to get out there and play!

Tru

Site Experience Feedback

Sep 03, 2024

Lovely

Sully58

Site Experience Feedback

Sep 03, 2024

I’ve been dealing with AMS for years. Once in a great while we hit a snag. But I trust these people.

Ubby

Site Experience Feedback

Sep 03, 2024

Very easy to navigate the site and complete purchases.