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American Musical Supply Reviews - 14,013 Review - 9.6/10

Nov 29, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1121 - 1140 of 14,013

Online Shopper

Post-Delivery Feedback

Sep 03, 2024

On time and the gear performs .

Online Shopper

Site Experience Feedback

Sep 03, 2024

It was great

Geneshrout

Site Experience Feedback

Sep 03, 2024

Easy to navigate and place the order.

Rock on

Site Experience Feedback

Aug 30, 2024

Only bought from you a couple of times when great no problem, unlike Sweetwater. I live 30 minutes away from Sweetwater and it takes days to receive your product even when I pick it up

Na

Site Experience Feedback

Aug 29, 2024

Na

Dj Focus

Site Experience Feedback

Sep 03, 2024

I had a good experience on the website, besides trying to change the billing address it was a little slow to load.

Guitar Dr

Site Experience Feedback

Sep 03, 2024

For the most part the site functions well and does as intended I think maybe some things can be shown in an unboxed state so you you see what youre actually getting other than that and maybe an added payment arrangement might be helpful for some like an 18mo or 16mo plan but otherwise works and, does as it should

Boot

Site Experience Feedback

Sep 03, 2024

All good

Brian

Site Experience Feedback

Sep 03, 2024

Ease of process is smooth. Website works fine. Not enough options for what I am shopping for at times. Overall pleasant experience though.

Therunner6

Site Experience Feedback

Sep 03, 2024

Easy, detailed, very informative

Ruger

Site Experience Feedback

Sep 03, 2024

Excellent experience with no issues.

Online Shopper

Site Experience Feedback

Sep 03, 2024

Great store for musicians on all levels.

T

Site Experience Feedback

Sep 03, 2024

Beautiful

Sir Herk

Site Experience Feedback

Sep 02, 2024

AMS Is awesome! I honestly don't know how would've built my studio without them. I always recommend them to friends and family

Theoctane_10

Site Experience Feedback

Sep 02, 2024

Very straightforward experience. It couldn't be easier really.

Rex Lee

Site Experience Feedback

Sep 02, 2024

Totally satisfied with AMS. I have been doing business with them for years, with no issues.

Cris

Site Experience Feedback

Aug 23, 2024

Great service and the website is good but could use a redesign to be more modern.

DJ Kellie

Site Experience Feedback

Sep 02, 2024

They had exactly what I was looking for!

A.T.

Site Experience Feedback

Sep 02, 2024

Quickest shipping option and good price

Wize

Site Experience Feedback

Sep 02, 2024

Simple