American Musical Supply Reviews - 14,037 Review - 9.6/10
2023
Platinum
Circle of
Excellence
20 years
American Musical Supply Rating
Overall Satisfaction | 9.6 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.7 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.6 /10 |
Product Met Expectations | 9.6 /10 |
On-Time Delivery | 9.7 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.6out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.7out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 92% | 60% |
Neutral | 6% | 40% |
Negative | 2% | 0% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.6 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.6 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.6 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.5 out of 10
Shipping Charges
Satisfaction with shipping charges
9.5 out of 10
Variety of Shipping Options
Desired shipping options were available
9.5 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.7 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.6 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.7 out of 10
Returns Process
Satisfaction with the returns process
9.1 out of 10
Recent Reviews for American Musical Supply
Showing 1041 - 1060 of 14,037
Starwonder
Site Experience Feedback
Sep 04, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Trigger
Site Experience Feedback
Sep 04, 2024
It was awesome experience both times I have dealt with ams
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Sep 04, 2024
The ease of ordering and speed of deliver was absolutely amazing! The product actually arrived a day earlier that the 3 days they said it would!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 04, 2024
Great experience, love this site.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DjTLS
Site Experience Feedback
Sep 04, 2024
Smooth and easy 👌 the no credit check great ....thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Liam
Site Experience Feedback
Sep 04, 2024
Changing my password at the end of checkout was not allowing a text entry on my iPhone
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Mike
Site Experience Feedback
Sep 04, 2024
I have always had great experiences.. thank you!! Would love extended warrantys through you guys!! Hard to deal with Manufacturers sometimes!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mr.Whitey Boulda'z
Site Experience Feedback
Sep 04, 2024
So far so good 1st order with you guys ,so let's see .
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
JC DA DJ
Site Experience Feedback
Sep 04, 2024
I loved it
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
SaladL0rd
Site Experience Feedback
Sep 04, 2024
I love American musical supply. They are my go to source. Mostly bc I can get things quickly and on a payment plan. I have used customer see before and it was a great experience.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Zac
Site Experience Feedback
Sep 04, 2024
Great experience as usual!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Cajun Chris
Post-Delivery Feedback
Sep 04, 2024
I was very impressed with this gig bag, especially at this price point. It has a lot more padding than most entry level gig bags, and a 5 year warranty. Shipping was free and quick, and I was given daily updates on the status of the delivery. My experience with AMS was first class!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Ace
Site Experience Feedback
Aug 30, 2024
It was a smooth a seamless shopping experience. It’s always easy to find what I need and a detailed description of the products helps with the selection process. The payment plans are a life saver!
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Ace
Post-Delivery Feedback
Sep 04, 2024
It was an overall great experience, product availability and quality was great. It was a seamless process. I will definitely recomment AMS to other musicians.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 8
- Full ratings for this review »
Jay
Site Experience Feedback
Aug 30, 2024
The website site is great. Easy to use and easy to share with friends and family. Unfortunately, the FENDER10 coupon code didn’t work at checkout on my order but I’m happy I’m getting my bass on Saturday.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Jay
Post-Delivery Feedback
Sep 04, 2024
Super happy. Bought this bass for my spouse. Delivered on time. Set up and ready to play. She’s so happy with it. Thank you.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Braskey
Post-Delivery Feedback
Sep 04, 2024
Shipping is always quick I’m a professional musician and I’m always in need of musical equipment and quick is good.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Sep 04, 2024
Great place to shop for highly recommend
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Anette
Site Experience Feedback
Sep 04, 2024
We are happy with prices and payment options.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Fred
Site Experience Feedback
Sep 04, 2024
I chatted with someone from your company who said paypal was available if the one payment option was selected but then added maybe not right now due to website updates. I felt it either is or isn't so that wasn't particularly helpful.
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
Blake
Site Experience Feedback
Aug 27, 2024
No problems but please allow browsing of effects without rigid categories with everything together
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Blake
Post-Delivery Feedback
Sep 04, 2024
Excellent buying experience for my Epiphone 1963 Firebird V, excellent quality, perfect intonation. Super fast shipping on custom item. Thanks so much!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
James
Site Experience Feedback
Sep 04, 2024
Excellent
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »