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American Musical Supply Reviews - 14,037 Review - 9.6/10

Nov 29, 2024
American Musical Supply is among the world's largest suppliers of quality musical equipment. AMS has a huge selection of in-stock musical supplies including guitars, keyboards, drums, recording equipment, and much more. Customers can order 24/7 online or by phone 8 am-12am EST along with fax or mail. AMS offers payment plans that allow buyers to spread payments over 3, 5, 8 and 12 months. AMS products come with a 45 day satisfaction guarantee and a lowest price guarantee. Site visitors can sign up for e-mail newsletters and monthly contests.
Circle of Excellence - American Musical Supply

2023
Platinum

Circle of
Excellence

20 years

American Musical Supply Rating

Rating
Overall Satisfaction9.6 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.7 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.6 /10
Product Met Expectations9.6 /10
On-Time Delivery9.7 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.6out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.7out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

92%60%

Neutral

6%40%

Negative

2%0%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.6 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.6 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.6 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.5 out of 10

Shipping Charges

Satisfaction with shipping charges

9.5 out of 10

Variety of Shipping Options

Desired shipping options were available

9.5 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.6 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.7 out of 10

Returns Process

Satisfaction with the returns process

9.1 out of 10

Recent Reviews for American Musical Supply

Showing 1041 - 1060 of 14,037

Starwonder

Site Experience Feedback

Sep 04, 2024

Good

Trigger

Site Experience Feedback

Sep 04, 2024

It was awesome experience both times I have dealt with ams

Online Shopper

Post-Delivery Feedback

Sep 04, 2024

The ease of ordering and speed of deliver was absolutely amazing! The product actually arrived a day earlier that the 3 days they said it would!

Online Shopper

Site Experience Feedback

Sep 04, 2024

Great experience, love this site.

DjTLS

Site Experience Feedback

Sep 04, 2024

Smooth and easy 👌 the no credit check great ....thanks

Liam

Site Experience Feedback

Sep 04, 2024

Changing my password at the end of checkout was not allowing a text entry on my iPhone

Mike

Site Experience Feedback

Sep 04, 2024

I have always had great experiences.. thank you!! Would love extended warrantys through you guys!! Hard to deal with Manufacturers sometimes!

Mr.Whitey Boulda'z

Site Experience Feedback

Sep 04, 2024

So far so good 1st order with you guys ,so let's see .

JC DA DJ

Site Experience Feedback

Sep 04, 2024

I loved it

SaladL0rd

Site Experience Feedback

Sep 04, 2024

I love American musical supply. They are my go to source. Mostly bc I can get things quickly and on a payment plan. I have used customer see before and it was a great experience.

Zac

Site Experience Feedback

Sep 04, 2024

Great experience as usual!

Cajun Chris

Post-Delivery Feedback

Sep 04, 2024

I was very impressed with this gig bag, especially at this price point. It has a lot more padding than most entry level gig bags, and a 5 year warranty. Shipping was free and quick, and I was given daily updates on the status of the delivery. My experience with AMS was first class!

Ace

Site Experience Feedback

Aug 30, 2024

It was a smooth a seamless shopping experience. It’s always easy to find what I need and a detailed description of the products helps with the selection process. The payment plans are a life saver!


Post-Delivery Feedback

Sep 04, 2024

It was an overall great experience, product availability and quality was great. It was a seamless process. I will definitely recomment AMS to other musicians.

Jay

Site Experience Feedback

Aug 30, 2024

The website site is great. Easy to use and easy to share with friends and family. Unfortunately, the FENDER10 coupon code didn’t work at checkout on my order but I’m happy I’m getting my bass on Saturday.


Post-Delivery Feedback

Sep 04, 2024

Super happy. Bought this bass for my spouse. Delivered on time. Set up and ready to play. She’s so happy with it. Thank you.

Braskey

Post-Delivery Feedback

Sep 04, 2024

Shipping is always quick I’m a professional musician and I’m always in need of musical equipment and quick is good.

Online Shopper

Site Experience Feedback

Sep 04, 2024

Great place to shop for highly recommend

Anette

Site Experience Feedback

Sep 04, 2024

We are happy with prices and payment options.

Fred

Site Experience Feedback

Sep 04, 2024

I chatted with someone from your company who said paypal was available if the one payment option was selected but then added maybe not right now due to website updates. I felt it either is or isn't so that wasn't particularly helpful.

Blake

Site Experience Feedback

Aug 27, 2024

No problems but please allow browsing of effects without rigid categories with everything together


Post-Delivery Feedback

Sep 04, 2024

Excellent buying experience for my Epiphone 1963 Firebird V, excellent quality, perfect intonation. Super fast shipping on custom item. Thanks so much!

James

Site Experience Feedback

Sep 04, 2024

Excellent