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American Home Shield | Home Warranty Company Reviews - 11,319 Review - 8.8/10

Dec 16, 2024
American Home Shield Corporation is an American home warranty company that administers home warranty contracts on major home systems and appliances.

American Home Shield | Home Warranty Company Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.9 /10
Likelihood to Recommend8.9 /10
Product Selection9.2 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.8 /10
On-Time Delivery8.7 /10
Satisfaction with Customer Support8.7 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.9out of 10


Likelihood To Recommend:

 

8.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%80%

Neutral

15%15%

Negative

6%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.2 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

8.9 out of 10

Shipping Charges

Satisfaction with shipping charges

8.8 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.7 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.8 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.7 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

8.6 out of 10

Recent Reviews for American Home Shield | Home Warranty Company

Showing 181 - 200 of 11,319

Metski

Site Experience Feedback

Dec 06, 2024

I'm a returning customer. Couldn't afford 50dollars I was paying for 25 years

Drama

Site Experience Feedback

Dec 06, 2024

Very easy and ready to be at ease due to the coverage

RJ

Site Experience Feedback

Dec 06, 2024

quick and to the point

PPS

Site Experience Feedback

Dec 06, 2024

it was good

Online Shopper

Site Experience Feedback

Dec 06, 2024

Good

Charmander

Site Experience Feedback

Dec 06, 2024

I ordered the annual home warranty with the 50% discount. I was thinking about it a couple months ago but was deterred by cost. I was pleased to see that I could add other coverage for specific things piecemeal so I added roof coverage.

AJ

Site Experience Feedback

Dec 06, 2024

This is my first time purchase and I am satisfied and hope it is a good decision

Baude

Site Experience Feedback

Dec 06, 2024

very easy to navigate

Bill

Site Experience Feedback

Dec 06, 2024

Having been an American Home Shield customer in the past, signing up was easy

DiddyGirl

Site Experience Feedback

Dec 06, 2024

The website was somewhat confusing as I was directed there by a tele-marker updating my account indicating that I would receive an email explaining everything and requesting my online approval if I approved. I called AHS to verify the email and the quote. Seem to me a long way around to me!

Spark

Site Experience Feedback

Dec 06, 2024

Great prices and amazing coverage, I have heard nothing but great things about this company.

Online Shopper

Site Experience Feedback

Dec 06, 2024

Grest

George

Site Experience Feedback

Dec 06, 2024

I am buying this warrenty for my new byer Jorge Vazques, who will be moving in ar closing

Sri

Site Experience Feedback

Dec 06, 2024

It was easy to use and could find the customer support number easily. The support team was very helpful

Online Shopper

Site Experience Feedback

Dec 06, 2024

it was quick and wasy

Online Shopper

Site Experience Feedback

Dec 06, 2024

no problem

Luis

Site Experience Feedback

Dec 06, 2024

Good

Newbie

Site Experience Feedback

Dec 06, 2024

First time

Online Shopper

Site Experience Feedback

Dec 06, 2024

Good

Indiana homeowner

Site Experience Feedback

Dec 06, 2024

All good