Home > Home & Garden > American Home Shield | Home Warranty Company

American Home Shield | Home Warranty Company Reviews - 11,309 Review - 8.8/10

Dec 12, 2024
American Home Shield Corporation is an American home warranty company that administers home warranty contracts on major home systems and appliances.

American Home Shield | Home Warranty Company Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.9 /10
Likelihood to Recommend8.9 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.7 /10
On-Time Delivery8.6 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.9out of 10


Likelihood To Recommend:

 

8.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%80%

Neutral

15%15%

Negative

6%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.8 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

8.6 out of 10

Recent Reviews for American Home Shield | Home Warranty Company

Showing 161 - 180 of 11,309

Flor

Site Experience Feedback

Dec 05, 2024

Excellent

Vittmer

Site Experience Feedback

Dec 05, 2024

Very easy

Brandi

Site Experience Feedback

Dec 05, 2024

Easy use

Elie

Site Experience Feedback

Dec 05, 2024

N/A

Anticcrazy

Site Experience Feedback

Dec 05, 2024

Info easy to find and understand

Isaiah

Site Experience Feedback

Dec 05, 2024

good smooth transaction

Kimmiej

Site Experience Feedback

Dec 05, 2024

Easy, quick, and efficient!

Libby lou

Site Experience Feedback

Dec 05, 2024

Seems simple

John T

Site Experience Feedback

Aug 29, 2024

Very easy and good prices


Post-Delivery Feedback

Dec 05, 2024

I joined American Home Shield because your advertisement said you cover issues that were never found during home inspection which gave me confidence that if an issue arises later that we never were told about, it would be covered. But that was completely false advertisement. I called in for my AC and was told none of it was covered

1040006004940

Site Experience Feedback

Dec 05, 2024

ex

Online Shopper

Site Experience Feedback

Dec 05, 2024

No issues.

Wilson

Site Experience Feedback

Dec 05, 2024

Need copy of warranty mailed. Not all of us can download and print from the site

Mystique C.

Site Experience Feedback

Dec 05, 2024

After an awful experience with AHS, I am ready to try again. Website and all tools were super intuitive to use, and I was checked out in under 2 minutes. Good, efficient experience with the site today.

Outstanding

Site Experience Feedback

Dec 05, 2024

Exactly what I need

Tim

Site Experience Feedback

Dec 04, 2024

Website worked just fine no issues

Online Shopper

Site Experience Feedback

Dec 04, 2024

happy

Online Shopper

Site Experience Feedback

Dec 04, 2024

Not yet have any experience with you

Jewels

Site Experience Feedback

Dec 04, 2024

User friendly

Safety in purchasing

Site Experience Feedback

Dec 04, 2024

Easy to use and priced fairly

Online Shopper

Site Experience Feedback

Dec 04, 2024

good