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American Home Shield | Home Warranty Company Reviews - 11,309 Review - 8.8/10

Dec 12, 2024
American Home Shield Corporation is an American home warranty company that administers home warranty contracts on major home systems and appliances.

American Home Shield | Home Warranty Company Rating

Rating
Overall Satisfaction8.8 /10
Would Shop Here Again8.9 /10
Likelihood to Recommend8.9 /10
Product Selection9.3 /10
Ease of Finding9.2 /10
Checkout Satisfaction9.3 /10
Product Met Expectations8.7 /10
On-Time Delivery8.6 /10
Satisfaction with Customer Support8.6 /10
Overall Satisfaction:
 

8.8out of 10


Would Shop Here Again:

 

8.9out of 10


Likelihood To Recommend:

 

8.9out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

79%80%

Neutral

15%15%

Negative

6%5%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.2 out of 10

Design of Site

Satisfaction with the look and design of the site

9.2 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.3 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.3 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.2 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.1 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.0 out of 10

Shipping Charges

Satisfaction with shipping charges

8.8 out of 10

Variety of Shipping Options

Desired shipping options were available

9.0 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

8.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

8.5 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

8.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

8.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

8.8 out of 10

Returns Process

Satisfaction with the returns process

8.6 out of 10

Recent Reviews for American Home Shield | Home Warranty Company

Showing 141 - 160 of 11,309

Hoover

Site Experience Feedback

Dec 05, 2024

all good

Jesselyn

Site Experience Feedback

Dec 05, 2024

Best site I have ever used. Very easy to access get what I needed

Great insurance for new homeowners

Site Experience Feedback

Dec 05, 2024

Very affordable! The website is easy to navigate and you understand exactly what you are purchasing.

RP

Site Experience Feedback

Dec 05, 2024

Good

Charlie

Site Experience Feedback

Dec 05, 2024

Good

Pando

Site Experience Feedback

Dec 05, 2024

Flexible plan available

Smiley

Site Experience Feedback

Dec 05, 2024

N/A

Happy Costumer

Site Experience Feedback

Dec 05, 2024

Excelente online service, very smooth and easy to understand.

Online Shopper

Site Experience Feedback

Dec 05, 2024

Today was great simple and easy way to get home insurance

Tonia

Site Experience Feedback

Dec 05, 2024

N/A

arburns

Site Experience Feedback

Dec 05, 2024

Website was easy to use, clear information regarding both coverage and rates.

Easy transaction

Site Experience Feedback

Dec 05, 2024

Nice

Jack

Site Experience Feedback

Dec 05, 2024

very good and easy to use

Dubaydog

Site Experience Feedback

Dec 05, 2024

Worked well

Keli

Site Experience Feedback

Dec 05, 2024

It was quick and easy

Online Shopper

Site Experience Feedback

Dec 05, 2024

Good

Amy

Site Experience Feedback

Nov 17, 2024

Good.


Post-Delivery Feedback

Dec 05, 2024

I simply signed up for coverage on my new property. I have had AHS in the past. I am not sure what all of the phone calls and communications are about concerning my "orders" its very confusing and frustrating. I am keeping my fingers crossed that my property is actually covered from my online sign up. All of the unnecessary follow up creates uncertainty in the process. Seems very animated and gimmicky. I like the old AHS process much better. What product is there to return, what packaging, what order delivery? Makes no sense!

Mr. P

Site Experience Feedback

Dec 05, 2024

Talking to reps very rude in prior conversations

Scott

Site Experience Feedback

Dec 05, 2024

Easy to use and compare products.

Charlie

Site Experience Feedback

Dec 05, 2024

Great experience