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Tobacco General Reviews - 1,572 Review - 9.5/10

Nov 23, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%89%

Neutral

9%8%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 81 - 100 of 1,572

Gina

Post-Delivery Feedback

Oct 06, 2024

I've been buying tobacco for more than a year and have not had a problem with anything, I've been rolling my own cigarettes for 4yrs it's cheeper that way.

yum yum

Post-Delivery Feedback

Oct 06, 2024

Everything I was looking for was available in your store, I have friends who order from you as well, you know word of mouth goes a long ways!

Arrowsmith

Post-Delivery Feedback

Oct 06, 2024

Had what I was looking for, correct brands. On-time shipping.. great service

Online Shopper

Post-Delivery Feedback

Oct 06, 2024

Very impressed with the quickness of delivery.

Genre Confused

Post-Delivery Feedback

Oct 06, 2024

Tobacco General is my 'go-to' for RYO supplies. Any issue I have experienced came from USPS. This website is easy to navigate and provides plenty of options. I save hundreds of dollars a month by shopping here.

smoker69

Post-Delivery Feedback

Oct 05, 2024

Price and product were good, but packaging was not up to par. Some cigarette tube packages were damaged resulting in some tubes being crushed. may want to package in larger box with padding to prevent delivery damages that may occur. This is not the first time and to much of a hassle to send the damaged tubes back.

Online Shopper

Post-Delivery Feedback

Oct 05, 2024

I want to thank you for not replacing my damaged 8 boxes of tubes. It made me look at other businesses and I found a company that sell them cheaper and delivered them faster. If you would have replaced them I would have continued to use your company which cost me more money.

Hoja

Post-Delivery Feedback

Oct 05, 2024

Easy to order and ships quickly

...........

Post-Delivery Feedback

Oct 05, 2024

.

TamTam

Site Experience Feedback

Sep 18, 2024

All went smooth


Post-Delivery Feedback

Oct 05, 2024

It was easy to navigate through the website and find exactly what I wanted. Shipping rates weren't bad and I got my smokes in less than a week. But that's on the shipping place . I got my tracking number within 3 days.

Sportsman

Site Experience Feedback

Oct 04, 2024

Well didn't care for the additional $0.99 insurance for protection of the product to be shipped and it take 9 to 14 days to get here seems a little far-fetched to add an additional $0.99 onto a shipping price and then take forever to get it here

Chuck H.

Post-Delivery Feedback

Oct 04, 2024

Excellent products and prices. I no longer buy from anywhere else. Always delivered on time or earlier than expected. I highly recommend this site for affordable tobacco.

Rick

Post-Delivery Feedback

Oct 04, 2024

My tobacco selection Buckhorn was once again out of stock. The suggested tobacco Golden Harvest has a bite that stings the throat and causes coughing. WHY IS BUCKHORN NOT KEPT IN STOCK?

Linda

Site Experience Feedback

Oct 04, 2024

The site recently changed. I was able to figure it out.

Elakes

Post-Delivery Feedback

Oct 03, 2024

Placed my order as usual but received sooner than expected, thank you!!

Bk

Site Experience Feedback

Oct 03, 2024

The whole experience was good

Online Shopper

Post-Delivery Feedback

Oct 03, 2024

My tobacco had a slit in the bag it's a 5 lb bag.and My tobacco is dry

Dakota

Post-Delivery Feedback

Oct 03, 2024

Tobacco General is amazing. They have everything you need for making your own cigarettes and so much more. They are awesome!!

Willy

Post-Delivery Feedback

Oct 03, 2024

Product selection and pricing are much better than trying to find cigars at local retail stores. Customer reviews are reliable, and will help you find most suitable cigars.

Jim

Post-Delivery Feedback

Oct 03, 2024

Tobacco General is the best source for tobacco, tubes enrolling machines. They have a wide variety of products. Ordering is fast and easy and the shipments are timely. The pricing for all products is very competitive. I highly recommend Tobacco General!