Tobacco General Reviews - 1,572 Review - 9.5/10
2013
Winner
Circle of
Excellence
2 years
Tobacco General Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 89% |
Neutral | 9% | 8% |
Negative | 4% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Tobacco General
Showing 81 - 100 of 1,572
Gina
Post-Delivery Feedback
Oct 06, 2024
I've been buying tobacco for more than a year and have not had a problem with anything, I've been rolling my own cigarettes for 4yrs it's cheeper that way.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
yum yum
Post-Delivery Feedback
Oct 06, 2024
Everything I was looking for was available in your store, I have friends who order from you as well, you know word of mouth goes a long ways!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Arrowsmith
Post-Delivery Feedback
Oct 06, 2024
Had what I was looking for, correct brands. On-time shipping.. great service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 06, 2024
Very impressed with the quickness of delivery.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Genre Confused
Post-Delivery Feedback
Oct 06, 2024
Tobacco General is my 'go-to' for RYO supplies. Any issue I have experienced came from USPS. This website is easy to navigate and provides plenty of options. I save hundreds of dollars a month by shopping here.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 5
- Customer Support: 10
- Full ratings for this review »
smoker69
Post-Delivery Feedback
Oct 05, 2024
Price and product were good, but packaging was not up to par. Some cigarette tube packages were damaged resulting in some tubes being crushed. may want to package in larger box with padding to prevent delivery damages that may occur. This is not the first time and to much of a hassle to send the damaged tubes back.
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 6
- On Time Delivery: 8
- Customer Support: 6
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 05, 2024
I want to thank you for not replacing my damaged 8 boxes of tubes. It made me look at other businesses and I found a company that sell them cheaper and delivered them faster. If you would have replaced them I would have continued to use your company which cost me more money.
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: N/A
- Customer Support: N/A
- Full ratings for this review »
Hoja
Post-Delivery Feedback
Oct 05, 2024
Easy to order and ships quickly
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
...........
Post-Delivery Feedback
Oct 05, 2024
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- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
TamTam
Site Experience Feedback
Sep 18, 2024
All went smooth
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TamTam
Post-Delivery Feedback
Oct 05, 2024
It was easy to navigate through the website and find exactly what I wanted. Shipping rates weren't bad and I got my smokes in less than a week. But that's on the shipping place . I got my tracking number within 3 days.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Sportsman
Site Experience Feedback
Oct 04, 2024
Well didn't care for the additional $0.99 insurance for protection of the product to be shipped and it take 9 to 14 days to get here seems a little far-fetched to add an additional $0.99 onto a shipping price and then take forever to get it here
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Chuck H.
Post-Delivery Feedback
Oct 04, 2024
Excellent products and prices. I no longer buy from anywhere else. Always delivered on time or earlier than expected. I highly recommend this site for affordable tobacco.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Rick
Post-Delivery Feedback
Oct 04, 2024
My tobacco selection Buckhorn was once again out of stock. The suggested tobacco Golden Harvest has a bite that stings the throat and causes coughing. WHY IS BUCKHORN NOT KEPT IN STOCK?
- Overall Rating: 4
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Linda
Site Experience Feedback
Oct 04, 2024
The site recently changed. I was able to figure it out.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Elakes
Post-Delivery Feedback
Oct 03, 2024
Placed my order as usual but received sooner than expected, thank you!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Bk
Site Experience Feedback
Oct 03, 2024
The whole experience was good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 03, 2024
My tobacco had a slit in the bag it's a 5 lb bag.and My tobacco is dry
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »
Dakota
Post-Delivery Feedback
Oct 03, 2024
Tobacco General is amazing. They have everything you need for making your own cigarettes and so much more. They are awesome!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Willy
Post-Delivery Feedback
Oct 03, 2024
Product selection and pricing are much better than trying to find cigars at local retail stores. Customer reviews are reliable, and will help you find most suitable cigars.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jim
Post-Delivery Feedback
Oct 03, 2024
Tobacco General is the best source for tobacco, tubes enrolling machines. They have a wide variety of products. Ordering is fast and easy and the shipments are timely. The pricing for all products is very competitive. I highly recommend Tobacco General!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »