Home > Health & Beauty > Tobacco General

Tobacco General Reviews - 1,566 Review - 9.5/10

Nov 26, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%11%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 101 - 120 of 1,566

Elakes

Post-Delivery Feedback

Oct 03, 2024

Placed my order as usual but received sooner than expected, thank you!!

Bk

Site Experience Feedback

Oct 03, 2024

The whole experience was good

Online Shopper

Post-Delivery Feedback

Oct 03, 2024

My tobacco had a slit in the bag it's a 5 lb bag.and My tobacco is dry

Dakota

Post-Delivery Feedback

Oct 03, 2024

Tobacco General is amazing. They have everything you need for making your own cigarettes and so much more. They are awesome!!

Willy

Post-Delivery Feedback

Oct 03, 2024

Product selection and pricing are much better than trying to find cigars at local retail stores. Customer reviews are reliable, and will help you find most suitable cigars.

Jim

Post-Delivery Feedback

Oct 03, 2024

Tobacco General is the best source for tobacco, tubes enrolling machines. They have a wide variety of products. Ordering is fast and easy and the shipments are timely. The pricing for all products is very competitive. I highly recommend Tobacco General!

Mac

Post-Delivery Feedback

Oct 02, 2024

I like my brand of pipe tobacco. To get it I depend on Tobacco General. They're extra good. Never had a problem with them and these days that's saying a lot.

Dsmoke

Post-Delivery Feedback

Oct 02, 2024

I like the Zig Zag purchase I made in my local area they are hard to find and when found they usually dont last long and run out

Hanna

Site Experience Feedback

Oct 02, 2024

Absolute Perfection!! Tobacco General is top Shelf. When it comes to complaints, it's about USPS not doing "ITS" job.

Online Shopper

Post-Delivery Feedback

Oct 02, 2024

The product was sandwiched tightly in a box - tubes and tobacco. The packages of tubes likely creased which often results in loss of product. More care should be taken when shipping.

Hashat

Post-Delivery Feedback

Oct 02, 2024

Delivered before expected. Excellent service as always.

jock

Post-Delivery Feedback

Oct 02, 2024

no promo discounts this time. disappointed.

mm

Site Experience Feedback

Sep 17, 2024

Had no problems with the website.


Post-Delivery Feedback

Oct 02, 2024

They notified me that part of my order was out of stock and substituted for another item that I'm very happy with.

valkayg

Post-Delivery Feedback

Oct 02, 2024

I just popped online, selected my items, paid for them with my card and VOILA! They magically appeared at the door a few days later! Easy, peasy! I don’t buy my tobacco products anywhere else anymore!

Kay

Post-Delivery Feedback

Oct 02, 2024

Been buying from Tabacco General for several years now and always happy with purchase. Have recommended to several friends and family.

Rick

Post-Delivery Feedback

Oct 02, 2024

I had a question about my order and called their support people, their lines were busy so I left a message, they called back in less than 15 minutes. I was super impressed.

Online Shopper

Post-Delivery Feedback

Oct 01, 2024

I found product on internet

Gulfport

Post-Delivery Feedback

Oct 01, 2024

They have great products at Tobacco General online and are low cost compared to in store. The only opportunity I see is the packaging and shipping of items purchased. The delay in delivery could have been because of hurricane Helene. The box of papers I ordered was smushed at the bottom and a few were broken.

Patti

Post-Delivery Feedback

Oct 01, 2024

Good Prices good quality good shipping

Online Shopper

Post-Delivery Feedback

Oct 01, 2024

Want to save money with quality products and have excellent delivery service buy from Tobacco General