Tobacco General Reviews - 1,566 Review - 9.5/10
2013
Winner
Circle of
Excellence
2 years
Tobacco General Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 87% |
Neutral | 9% | 11% |
Negative | 4% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Tobacco General
Showing 101 - 120 of 1,566
Elakes
Post-Delivery Feedback
Oct 03, 2024
Placed my order as usual but received sooner than expected, thank you!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Bk
Site Experience Feedback
Oct 03, 2024
The whole experience was good
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 03, 2024
My tobacco had a slit in the bag it's a 5 lb bag.and My tobacco is dry
- Overall Rating: 3
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 7
- Customer Support: N/A
- Full ratings for this review »
Dakota
Post-Delivery Feedback
Oct 03, 2024
Tobacco General is amazing. They have everything you need for making your own cigarettes and so much more. They are awesome!!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Willy
Post-Delivery Feedback
Oct 03, 2024
Product selection and pricing are much better than trying to find cigars at local retail stores. Customer reviews are reliable, and will help you find most suitable cigars.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jim
Post-Delivery Feedback
Oct 03, 2024
Tobacco General is the best source for tobacco, tubes enrolling machines. They have a wide variety of products. Ordering is fast and easy and the shipments are timely. The pricing for all products is very competitive. I highly recommend Tobacco General!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Mac
Post-Delivery Feedback
Oct 02, 2024
I like my brand of pipe tobacco. To get it I depend on Tobacco General. They're extra good. Never had a problem with them and these days that's saying a lot.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Dsmoke
Post-Delivery Feedback
Oct 02, 2024
I like the Zig Zag purchase I made in my local area they are hard to find and when found they usually dont last long and run out
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: N/A
- Full ratings for this review »
Hanna
Site Experience Feedback
Oct 02, 2024
Absolute Perfection!! Tobacco General is top Shelf. When it comes to complaints, it's about USPS not doing "ITS" job.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 02, 2024
The product was sandwiched tightly in a box - tubes and tobacco. The packages of tubes likely creased which often results in loss of product. More care should be taken when shipping.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Hashat
Post-Delivery Feedback
Oct 02, 2024
Delivered before expected. Excellent service as always.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
jock
Post-Delivery Feedback
Oct 02, 2024
no promo discounts this time. disappointed.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
mm
Site Experience Feedback
Sep 17, 2024
Had no problems with the website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
mm
Post-Delivery Feedback
Oct 02, 2024
They notified me that part of my order was out of stock and substituted for another item that I'm very happy with.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
valkayg
Post-Delivery Feedback
Oct 02, 2024
I just popped online, selected my items, paid for them with my card and VOILA! They magically appeared at the door a few days later! Easy, peasy! I don’t buy my tobacco products anywhere else anymore!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kay
Post-Delivery Feedback
Oct 02, 2024
Been buying from Tabacco General for several years now and always happy with purchase. Have recommended to several friends and family.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Rick
Post-Delivery Feedback
Oct 02, 2024
I had a question about my order and called their support people, their lines were busy so I left a message, they called back in less than 15 minutes. I was super impressed.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 01, 2024
I found product on internet
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Gulfport
Post-Delivery Feedback
Oct 01, 2024
They have great products at Tobacco General online and are low cost compared to in store. The only opportunity I see is the packaging and shipping of items purchased. The delay in delivery could have been because of hurricane Helene. The box of papers I ordered was smushed at the bottom and a few were broken.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
Patti
Post-Delivery Feedback
Oct 01, 2024
Good Prices good quality good shipping
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 01, 2024
Want to save money with quality products and have excellent delivery service buy from Tobacco General
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »