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Tobacco General Reviews - 1,566 Review - 9.5/10

Nov 26, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%87%

Neutral

9%11%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 121 - 140 of 1,566

Online Shopper

Post-Delivery Feedback

Oct 01, 2024

I always order through the website it's very easy it's self-explanatory

Nana

Site Experience Feedback

Oct 01, 2024

It is very user friendly, a couple of clicks and I'm right to the product I wish to purchase. Check out has improved greatly!

Smokes

Post-Delivery Feedback

Oct 01, 2024

Great value for products

Online Shopper

Post-Delivery Feedback

Oct 01, 2024

Excellent service & delivery

butch

Site Experience Feedback

Oct 01, 2024

very easy to find what im looking for and price is alright

Carol

Post-Delivery Feedback

Sep 30, 2024

Easy shopping experience. Like the website much better now, make it easier to purchase the products I always buy. I used to not have to pay for fast shipping to get my products on time, and now I do. That's the only downside.

Driver

Post-Delivery Feedback

Sep 30, 2024

I would recomend Tobacco General to everyone. Good products, Good prices.

Online Shopper

Post-Delivery Feedback

Sep 30, 2024

xxx

Online Shopper

Post-Delivery Feedback

Sep 30, 2024

It's great

Mike

Post-Delivery Feedback

Sep 30, 2024

It was nice to find the double-double diamond cigarette tubes. When nobody had them and the price was pretty good. And they came rather quickly.

Gabby

Post-Delivery Feedback

Sep 29, 2024

Great

No name

Site Experience Feedback

Sep 12, 2024

Good


Post-Delivery Feedback

Sep 29, 2024

I'm always pleased with my purchase.

Gatetech

Site Experience Feedback

Sep 29, 2024

Quick and easy and inexpensive

Online Shopper

Site Experience Feedback

Sep 12, 2024

Always comes on time


Post-Delivery Feedback

Sep 29, 2024

I’ve had several orders and always satisfied.

Old Tiger

Site Experience Feedback

Sep 29, 2024

Good. No more comment.

Rob

Post-Delivery Feedback

Sep 29, 2024

Had been used smokers outlet but they no longer ship to Wisconsin. Was happy to find you. Better price! Better service.

Online Shopper

Site Experience Feedback

Sep 28, 2024

Easy to find what I was looking for.

Pawpaw

Post-Delivery Feedback

Sep 28, 2024

Use product all the time and very happy with it

Online Shopper

Post-Delivery Feedback

Sep 28, 2024

Easy to use format, ordering simple, great prices, fast delivery, product availability.

EarleG

Post-Delivery Feedback

Sep 28, 2024

I was able to make my purchases easily and all items were in stock except the Sparrow product which other vendors did not have either. Overall this is a great place to shop with quality products, fast shipping and very good pricing.