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Tobacco General Reviews - 1,572 Review - 9.5/10

Nov 23, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%89%

Neutral

9%8%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 41 - 60 of 1,572

Online Shopper

Post-Delivery Feedback

Oct 26, 2024

Great products, great prices. You won’t be disappointed.

Nick

Site Experience Feedback

Oct 09, 2024

Great cheap


Post-Delivery Feedback

Oct 25, 2024

Very nice cheap prices comes shipped in perfect time here lower prices than a store very good tobacco tubes good prices good quality cheaper than a store thank you

Online Shopper

Site Experience Feedback

Oct 25, 2024

usually a good experience but unable to sign in to account this time

Chester

Site Experience Feedback

Oct 24, 2024

I really enjoyed my interaction today was very good, smooth, it went smooth. Tobacco General has been very good too do business with today or any day, Ty, TG.

Futz

Site Experience Feedback

Oct 24, 2024

Was a pretty easy process!!!!

bullet

Site Experience Feedback

Oct 22, 2024

Overall good job.

Rail

Site Experience Feedback

Oct 14, 2024

Great prices

Joe Fish

Site Experience Feedback

Oct 12, 2024

Tobacco General is the best tobacco website.


Post-Delivery Feedback

Oct 22, 2024

Tobacco General is the only place I work with. All my needs are met.

Brenda

Post-Delivery Feedback

Oct 20, 2024

Brenda.d.gray2021@gmail.com

Gmom

Site Experience Feedback

Oct 07, 2024

I use this site and company to order tobacco and tubes with filters for my spouse. Love the cheap prices you could not go wrong with this company. And they are always willing to help out. Their site is so easy to use as well


Post-Delivery Feedback

Oct 17, 2024

My husband is a smoker not I. I order your products for him. He loves the products you offer and the prices are great. He tells all his smoker friends about The Tabacco General. We always tell people about you. And we have had a great experience with this company. Love this company and how they work.

Jaynella

Site Experience Feedback

Oct 16, 2024

Nothing bad.great and fast

cha

Site Experience Feedback

Oct 14, 2024

Simple and effective.

MarkN

Site Experience Feedback

Oct 14, 2024

Easy order process.

MIKKES

Post-Delivery Feedback

Oct 13, 2024

Great selection, excellent prices and efficient delivery to your door.

Online Shopper

Post-Delivery Feedback

Oct 13, 2024

I ordered from this website on the recommendation of my sister. I am not disappointed.

Chris

Site Experience Feedback

Oct 12, 2024

I started with Smoker's Outlet for my tobacco. Then I found out about Tobacco General. It is much better.

Mart

Site Experience Feedback

Oct 12, 2024

Good experience

Dj

Site Experience Feedback

Sep 16, 2024

I love tobacco general! The prices are great as well as the products. And ordering is a breeze. My order is always here when expected!

tobbaco general

Site Experience Feedback

Sep 26, 2024

it is a very good price site easyy to find products have used for years had to make a new account lost password for other love this site


Post-Delivery Feedback

Oct 11, 2024

This purchase was easy there were no bad experience at all I love the product I got and plan to buy again soon.

Sherlock

Post-Delivery Feedback

Oct 11, 2024

In today's world, tobacco retail stores tend to charge whatever they want...it is refreshing that Tobacco General is always competitive. Fast delivery and always has my favorite in stock. Great Job!