Tobacco General Reviews - 1,572 Review - 9.5/10
2013
Winner
Circle of
Excellence
2 years
Tobacco General Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 89% |
Neutral | 9% | 8% |
Negative | 4% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Tobacco General
Showing 41 - 60 of 1,572
Online Shopper
Post-Delivery Feedback
Oct 26, 2024
Great products, great prices. You won’t be disappointed.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Nick
Site Experience Feedback
Oct 09, 2024
Great cheap
- Overall Rating: 7
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Nick
Post-Delivery Feedback
Oct 25, 2024
Very nice cheap prices comes shipped in perfect time here lower prices than a store very good tobacco tubes good prices good quality cheaper than a store thank you
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 25, 2024
usually a good experience but unable to sign in to account this time
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Chester
Site Experience Feedback
Oct 24, 2024
I really enjoyed my interaction today was very good, smooth, it went smooth. Tobacco General has been very good too do business with today or any day, Ty, TG.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Futz
Site Experience Feedback
Oct 24, 2024
Was a pretty easy process!!!!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
bullet
Site Experience Feedback
Oct 22, 2024
Overall good job.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Rail
Site Experience Feedback
Oct 14, 2024
Great prices
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Joe Fish
Site Experience Feedback
Oct 12, 2024
Tobacco General is the best tobacco website.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Joe Fish
Post-Delivery Feedback
Oct 22, 2024
Tobacco General is the only place I work with. All my needs are met.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Brenda
Post-Delivery Feedback
Oct 20, 2024
Brenda.d.gray2021@gmail.com
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Gmom
Site Experience Feedback
Oct 07, 2024
I use this site and company to order tobacco and tubes with filters for my spouse. Love the cheap prices you could not go wrong with this company. And they are always willing to help out. Their site is so easy to use as well
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gmom
Post-Delivery Feedback
Oct 17, 2024
My husband is a smoker not I. I order your products for him. He loves the products you offer and the prices are great. He tells all his smoker friends about The Tabacco General. We always tell people about you. And we have had a great experience with this company. Love this company and how they work.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jaynella
Site Experience Feedback
Oct 16, 2024
Nothing bad.great and fast
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
cha
Site Experience Feedback
Oct 14, 2024
Simple and effective.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MarkN
Site Experience Feedback
Oct 14, 2024
Easy order process.
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
MIKKES
Post-Delivery Feedback
Oct 13, 2024
Great selection, excellent prices and efficient delivery to your door.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 13, 2024
I ordered from this website on the recommendation of my sister. I am not disappointed.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Chris
Site Experience Feedback
Oct 12, 2024
I started with Smoker's Outlet for my tobacco. Then I found out about Tobacco General. It is much better.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Mart
Site Experience Feedback
Oct 12, 2024
Good experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dj
Site Experience Feedback
Sep 16, 2024
I love tobacco general! The prices are great as well as the products. And ordering is a breeze. My order is always here when expected!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
tobbaco general
Site Experience Feedback
Sep 26, 2024
it is a very good price site easyy to find products have used for years had to make a new account lost password for other love this site
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
tobbaco general
Post-Delivery Feedback
Oct 11, 2024
This purchase was easy there were no bad experience at all I love the product I got and plan to buy again soon.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Sherlock
Post-Delivery Feedback
Oct 11, 2024
In today's world, tobacco retail stores tend to charge whatever they want...it is refreshing that Tobacco General is always competitive. Fast delivery and always has my favorite in stock. Great Job!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »