Tobacco General Reviews - 1,572 Review - 9.5/10
2013
Winner
Circle of
Excellence
2 years
Tobacco General Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 89% |
Neutral | 9% | 8% |
Negative | 4% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Tobacco General
Showing 61 - 80 of 1,572
smokie
Post-Delivery Feedback
Oct 10, 2024
last order i did order from u was OHM extra bold tobacco 16 oz was so dry so many white leaves n sticks some leaves was rotted n green few little rocks so i was very unhappy with it sorry to say
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 7
- Customer Support: 6
- Full ratings for this review »
Roy
Post-Delivery Feedback
Oct 10, 2024
Tobacco General is consistently great to do business with.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Maggie
Site Experience Feedback
Sep 18, 2024
Easy to find the products I am use to buying. The side menu is a little more involved than it was in the past and slowed me down.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Maggie
Post-Delivery Feedback
Oct 10, 2024
The selection and pricing are amazing. No need to go anywhere else.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Mini Me
Post-Delivery Feedback
Oct 10, 2024
I told my neighbor about Tobacco General. We live near a small privately owned grocery store that also sells alcohol & tobacco products. Their prices on bags of tobacco and filtered tubes are extremely high. I told her about how much money she can save by purchasing those products from Tobacco General, get the brand names she wants, and have them delivered to her door. She said she would consider buying from Tobacco General in the future.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 09, 2024
Always good
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Doc
Site Experience Feedback
Oct 09, 2024
Never had a problem with my orders.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
vinny
Site Experience Feedback
Oct 09, 2024
everything was good other than signing in wouldnt except
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
EasyRider
Post-Delivery Feedback
Oct 08, 2024
I would highly recommend Tobacco General to anyone looking for great smoking items.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Sally
Post-Delivery Feedback
Oct 08, 2024
Shipping is a little high but other wise all good
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Ziggy1913
Post-Delivery Feedback
Oct 08, 2024
I like Tobacco General because they as re as always on t II me!
- Overall Rating: 6
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: 8
- Full ratings for this review »
Lish
Post-Delivery Feedback
Oct 07, 2024
Easy ordering
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
JohnnyOh
Post-Delivery Feedback
Oct 07, 2024
I am satisfied with my p u rchases
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 07, 2024
Good variety of products, good quality and delivery 😊
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Kittsdad
Post-Delivery Feedback
Oct 07, 2024
I had to contact Customer Service to place the order. I’m not real good with computers and they were extremely helpful and very, very courteous and then I needed to track it to see where it was and I contacted them again and within minutes, they told me where it was at, and approximately when it would be delivered and they were within an hour of the delivery time, the services extremely good as far as I’m concerned
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Oct 07, 2024
Good products, good prices but getting more expensive like everything else.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Kenny
Site Experience Feedback
Oct 07, 2024
I don't think it's right that you haven't given free shipping back
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
- Full ratings for this review »
Apo
Site Experience Feedback
Sep 18, 2024
I am very pleased with the appearance of your page and your prices. My roommate and I already shop here. He had done it before. He recommended it to me. We ordered together on my behalf. We are very pleased with everything. Thank you.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Apo
Post-Delivery Feedback
Oct 07, 2024
The products were very affordable in terms of price and delivered on time. All the products I wanted were available. I did not have any problems. I had a perfect shopping experience.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Tiger
Post-Delivery Feedback
Oct 07, 2024
I have no more comments.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Milit
Post-Delivery Feedback
Oct 07, 2024
They have the brands I prefer, ordering was easy, delivery was on time and complete.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Chief
Post-Delivery Feedback
Oct 06, 2024
Always beat price. Speedy shipping and handling
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »