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Tobacco General Reviews - 1,572 Review - 9.5/10

Nov 23, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%89%

Neutral

9%8%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 61 - 80 of 1,572

smokie

Post-Delivery Feedback

Oct 10, 2024

last order i did order from u was OHM extra bold tobacco 16 oz was so dry so many white leaves n sticks some leaves was rotted n green few little rocks so i was very unhappy with it sorry to say

Roy

Post-Delivery Feedback

Oct 10, 2024

Tobacco General is consistently great to do business with.

Maggie

Site Experience Feedback

Sep 18, 2024

Easy to find the products I am use to buying. The side menu is a little more involved than it was in the past and slowed me down.


Post-Delivery Feedback

Oct 10, 2024

The selection and pricing are amazing. No need to go anywhere else.

Mini Me

Post-Delivery Feedback

Oct 10, 2024

I told my neighbor about Tobacco General. We live near a small privately owned grocery store that also sells alcohol & tobacco products. Their prices on bags of tobacco and filtered tubes are extremely high. I told her about how much money she can save by purchasing those products from Tobacco General, get the brand names she wants, and have them delivered to her door. She said she would consider buying from Tobacco General in the future.

Online Shopper

Post-Delivery Feedback

Oct 09, 2024

Always good

Doc

Site Experience Feedback

Oct 09, 2024

Never had a problem with my orders.

vinny

Site Experience Feedback

Oct 09, 2024

everything was good other than signing in wouldnt except

EasyRider

Post-Delivery Feedback

Oct 08, 2024

I would highly recommend Tobacco General to anyone looking for great smoking items.

Sally

Post-Delivery Feedback

Oct 08, 2024

Shipping is a little high but other wise all good

Ziggy1913

Post-Delivery Feedback

Oct 08, 2024

I like Tobacco General because they as re as always on t II me!

Lish

Post-Delivery Feedback

Oct 07, 2024

Easy ordering

JohnnyOh

Post-Delivery Feedback

Oct 07, 2024

I am satisfied with my p u rchases

Online Shopper

Post-Delivery Feedback

Oct 07, 2024

Good variety of products, good quality and delivery 😊

Kittsdad

Post-Delivery Feedback

Oct 07, 2024

I had to contact Customer Service to place the order. I’m not real good with computers and they were extremely helpful and very, very courteous and then I needed to track it to see where it was and I contacted them again and within minutes, they told me where it was at, and approximately when it would be delivered and they were within an hour of the delivery time, the services extremely good as far as I’m concerned

Online Shopper

Post-Delivery Feedback

Oct 07, 2024

Good products, good prices but getting more expensive like everything else.

Kenny

Site Experience Feedback

Oct 07, 2024

I don't think it's right that you haven't given free shipping back

Apo

Site Experience Feedback

Sep 18, 2024

I am very pleased with the appearance of your page and your prices. My roommate and I already shop here. He had done it before. He recommended it to me. We ordered together on my behalf. We are very pleased with everything. Thank you.


Post-Delivery Feedback

Oct 07, 2024

The products were very affordable in terms of price and delivered on time. All the products I wanted were available. I did not have any problems. I had a perfect shopping experience.

Tiger

Post-Delivery Feedback

Oct 07, 2024

I have no more comments.

Milit

Post-Delivery Feedback

Oct 07, 2024

They have the brands I prefer, ordering was easy, delivery was on time and complete.

Chief

Post-Delivery Feedback

Oct 06, 2024

Always beat price. Speedy shipping and handling