Tobacco General Reviews - 1,562 Review - 9.5/10
2013
Winner
Circle of
Excellence
2 years
Tobacco General Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 9% | 12% |
Negative | 4% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Tobacco General
Showing 761 - 780 of 1,562
johnnyyamaha
Site Experience Feedback
Apr 11, 2024
Although I have purchased products from Tobacco General before, I registered as a member with today's order, I'm hoping that as a member I can get discounts/offers/coupons for my future purchases.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Skip
Site Experience Feedback
Apr 11, 2024
Just fine
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
FOOT
Site Experience Feedback
Apr 11, 2024
IT WAS GREAT
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
KB
Site Experience Feedback
Apr 01, 2024
Good selection. Do not like that you cannot go into previous order when re-ordering. Can see past orders, but need to re-search each product from the beginning. Should be able to "reorder" from past order. Also, shipping is pretty steep, not based on amount purchased, just a flat fee.
- Overall Rating: 5
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
michaelwolf
Site Experience Feedback
Apr 11, 2024
Give free shipping on orders over $200.00
- Overall Rating: 7
- Would Shop Here Again: 7
- Likelihood To Recommend: 7
- Full ratings for this review »
safwat
Site Experience Feedback
Mar 27, 2024
good
- Overall Rating: 8
- Would Shop Here Again: 7
- Likelihood To Recommend: 8
- Full ratings for this review »
safwat
Post-Delivery Feedback
Apr 10, 2024
Very good service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Bonn
Post-Delivery Feedback
Apr 10, 2024
Reliable source and good delivery times.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
butch
Post-Delivery Feedback
Apr 10, 2024
nothing really to tell. ordering was easy and it came on time. thumbs up
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Val
Site Experience Feedback
Mar 28, 2024
I love Tobacco General, very easy and quick.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Val
Post-Delivery Feedback
Apr 10, 2024
Your service was great! USPS not so much, they delayed delivery twice and when it arrived the box was smushed in on one side, the side where the tubes were placed. They’re still usable so I will have to un-smush them as I use them and I recognize that’s not your fault. But they need to be more careful in their handling of your shipments in my opinion.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 3
- Customer Support: N/A
- Full ratings for this review »
Whodat
Site Experience Feedback
Apr 09, 2024
Great price!
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
stan
Site Experience Feedback
Mar 23, 2024
it was very easy to navigate through your site. very pleased.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
stan
Post-Delivery Feedback
Apr 09, 2024
well I'm just have to say that I thought there would be options on the size of the bags that I bought. instead I had to order 6 bags because they were only 6oz, ea.
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 8
- Customer Support: 5
- Full ratings for this review »
Marauder
Site Experience Feedback
Apr 09, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DrBob
Site Experience Feedback
Mar 26, 2024
Please make it easier to reorder the same products.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
DrBob
Post-Delivery Feedback
Apr 09, 2024
I don't know if a different person packed this shipment but every Tube was perfect in all 10 cartons! This is awesome! I know TG cannot control how boxes are treated but this ship box was normally battered and still the packing was awesome! Thanks!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 6
- Full ratings for this review »
Judy
Site Experience Feedback
Apr 09, 2024
Good as usual.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Feng feng
Site Experience Feedback
Apr 09, 2024
I have been buying things for several years and l have not received any rewards l still ask so many questions there is no investigate so many thing when you spend money buy things
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
carolinian
Site Experience Feedback
Apr 09, 2024
excellent site, very efficient to use
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Princess
Site Experience Feedback
Apr 09, 2024
Well satisfied over all
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 09, 2024
quick and easy to order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dirty Dingus McGee
Site Experience Feedback
Mar 30, 2024
Everything went very smooth, I can't think of anything that would make it better other than free shipping. Still very satisfied
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Dirty Dingus McGee
Post-Delivery Feedback
Apr 09, 2024
Ordering tobacco by bulk his cut my smoking cost from 8 to 9 dollars a day to a dollar and 94 cents a day.. the brand I smoke is the good stuff natural, it is smooth and full flavored and has no added chemicals. I always receive my order within 4 to 5 days. The tobacco is always very fresh when I get it. I have been doing business with this company for a little over a year and I would highly recommend them.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Moose
Site Experience Feedback
Apr 09, 2024
I love the ease of the website
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »