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Tobacco General Reviews - 1,562 Review - 9.5/10

Nov 28, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

9%12%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 761 - 780 of 1,562

johnnyyamaha

Site Experience Feedback

Apr 11, 2024

Although I have purchased products from Tobacco General before, I registered as a member with today's order, I'm hoping that as a member I can get discounts/offers/coupons for my future purchases.

Skip

Site Experience Feedback

Apr 11, 2024

Just fine

FOOT

Site Experience Feedback

Apr 11, 2024

IT WAS GREAT

KB

Site Experience Feedback

Apr 01, 2024

Good selection. Do not like that you cannot go into previous order when re-ordering. Can see past orders, but need to re-search each product from the beginning. Should be able to "reorder" from past order. Also, shipping is pretty steep, not based on amount purchased, just a flat fee.

michaelwolf

Site Experience Feedback

Apr 11, 2024

Give free shipping on orders over $200.00

safwat

Site Experience Feedback

Mar 27, 2024

good


Post-Delivery Feedback

Apr 10, 2024

Very good service

Bonn

Post-Delivery Feedback

Apr 10, 2024

Reliable source and good delivery times.

butch

Post-Delivery Feedback

Apr 10, 2024

nothing really to tell. ordering was easy and it came on time. thumbs up

Val

Site Experience Feedback

Mar 28, 2024

I love Tobacco General, very easy and quick.


Post-Delivery Feedback

Apr 10, 2024

Your service was great! USPS not so much, they delayed delivery twice and when it arrived the box was smushed in on one side, the side where the tubes were placed. They’re still usable so I will have to un-smush them as I use them and I recognize that’s not your fault. But they need to be more careful in their handling of your shipments in my opinion.

Whodat

Site Experience Feedback

Apr 09, 2024

Great price!

stan

Site Experience Feedback

Mar 23, 2024

it was very easy to navigate through your site. very pleased.


Post-Delivery Feedback

Apr 09, 2024

well I'm just have to say that I thought there would be options on the size of the bags that I bought. instead I had to order 6 bags because they were only 6oz, ea.

Marauder

Site Experience Feedback

Apr 09, 2024

good

DrBob

Site Experience Feedback

Mar 26, 2024

Please make it easier to reorder the same products.


Post-Delivery Feedback

Apr 09, 2024

I don't know if a different person packed this shipment but every Tube was perfect in all 10 cartons! This is awesome! I know TG cannot control how boxes are treated but this ship box was normally battered and still the packing was awesome! Thanks!

Judy

Site Experience Feedback

Apr 09, 2024

Good as usual.

Feng feng

Site Experience Feedback

Apr 09, 2024

I have been buying things for several years and l have not received any rewards l still ask so many questions there is no investigate so many thing when you spend money buy things

carolinian

Site Experience Feedback

Apr 09, 2024

excellent site, very efficient to use

Princess

Site Experience Feedback

Apr 09, 2024

Well satisfied over all

Online Shopper

Site Experience Feedback

Apr 09, 2024

quick and easy to order

Dirty Dingus McGee

Site Experience Feedback

Mar 30, 2024

Everything went very smooth, I can't think of anything that would make it better other than free shipping. Still very satisfied


Post-Delivery Feedback

Apr 09, 2024

Ordering tobacco by bulk his cut my smoking cost from 8 to 9 dollars a day to a dollar and 94 cents a day.. the brand I smoke is the good stuff natural, it is smooth and full flavored and has no added chemicals. I always receive my order within 4 to 5 days. The tobacco is always very fresh when I get it. I have been doing business with this company for a little over a year and I would highly recommend them.

Moose

Site Experience Feedback

Apr 09, 2024

I love the ease of the website