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Tobacco General Reviews - 1,562 Review - 9.5/10

Nov 28, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

9%12%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 721 - 740 of 1,562

Online Shopper

Site Experience Feedback

Apr 18, 2024

easy to find what I was looking for and placing my order

RJW

Site Experience Feedback

Apr 18, 2024

No option to select shipping partner. UPS boxes get destroyed before I get them here in central Florida.

tralerstarbeats

Site Experience Feedback

Apr 18, 2024

it was easy to find the item i needed

CC

Site Experience Feedback

Apr 18, 2024

Good

Online Shopper

Site Experience Feedback

Apr 18, 2024

I've been ordering from you guys for quite a bit and and I'm very satisfied with your product and delivery.

tertev

Site Experience Feedback

Apr 03, 2024

In the ten plus years I have been doing business with this company, the customer service experience has improved to the tune of like 500%. And I have twenty five years experience in sales/customer service.

swifty

Site Experience Feedback

Apr 17, 2024

Wish you would have more free shipping

Online Shopper

Site Experience Feedback

Apr 17, 2024

All is well

Treewalkr

Site Experience Feedback

Apr 06, 2024

I change to tobacco general about a year ago, has proven to be a great choice. I recommend it to all my smoking friends. They love it.


Post-Delivery Feedback

Apr 17, 2024

I have loved the tobacco products that I have bought in the pass, however this time my five pound bag of tobacco is incredibly dry and it was not in a resealable bag as indicated. The thin clear bag has a hole in it, not sure it is worth the hassle of a return.

Sue

Post-Delivery Feedback

Apr 17, 2024

It was a perfect order as usually

SpringerMom516

Site Experience Feedback

Apr 07, 2024

Was so quick and easy to place my order. Thanks


Post-Delivery Feedback

Apr 17, 2024

Was very quick and easy to order. Came exactly as was expected

Nana

Site Experience Feedback

Apr 17, 2024

I find the website to be easy to navigate and can get my preferences.

Me

Site Experience Feedback

Apr 17, 2024

All good

Freddy

Site Experience Feedback

Apr 17, 2024

minammu

Vic

Site Experience Feedback

Apr 16, 2024

Time consuming

Online Shopper

Post-Delivery Feedback

Apr 16, 2024

Took over 3 weeks for delivery. I have b33n shopping with this company since 2009. Slow shipping is one thing but I had to purchase locally because it didn't come in the normal shipping timeframe.

Susie

Site Experience Feedback

Apr 10, 2024

It’s a great website. Easy to find what you are looking for.


Post-Delivery Feedback

Apr 16, 2024

Easy ordering and finding what you want on the website. Fast delivery. Always on time. Easy to replace if you order the wrong item. This happened to me and I was able to correct this through email and still received the items on time.

Jllongy

Site Experience Feedback

Apr 05, 2024

No problems


Post-Delivery Feedback

Apr 16, 2024

Very satisfied

Online Shopper

Site Experience Feedback

Apr 16, 2024

So far so good

Tree

Site Experience Feedback

Apr 04, 2024

I like that I can do this


Post-Delivery Feedback

Apr 16, 2024

Yes I will tell a friend