Tobacco General Reviews - 1,562 Review - 9.5/10
2013
Winner
Circle of
Excellence
2 years
Tobacco General Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 9% | 12% |
Negative | 4% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Tobacco General
Showing 721 - 740 of 1,562
Online Shopper
Site Experience Feedback
Apr 18, 2024
easy to find what I was looking for and placing my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RJW
Site Experience Feedback
Apr 18, 2024
No option to select shipping partner. UPS boxes get destroyed before I get them here in central Florida.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
tralerstarbeats
Site Experience Feedback
Apr 18, 2024
it was easy to find the item i needed
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
CC
Site Experience Feedback
Apr 18, 2024
Good
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 7
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 18, 2024
I've been ordering from you guys for quite a bit and and I'm very satisfied with your product and delivery.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
tertev
Site Experience Feedback
Apr 03, 2024
In the ten plus years I have been doing business with this company, the customer service experience has improved to the tune of like 500%. And I have twenty five years experience in sales/customer service.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
swifty
Site Experience Feedback
Apr 17, 2024
Wish you would have more free shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 17, 2024
All is well
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Treewalkr
Site Experience Feedback
Apr 06, 2024
I change to tobacco general about a year ago, has proven to be a great choice. I recommend it to all my smoking friends. They love it.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Treewalkr
Post-Delivery Feedback
Apr 17, 2024
I have loved the tobacco products that I have bought in the pass, however this time my five pound bag of tobacco is incredibly dry and it was not in a resealable bag as indicated. The thin clear bag has a hole in it, not sure it is worth the hassle of a return.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 7
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Sue
Post-Delivery Feedback
Apr 17, 2024
It was a perfect order as usually
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
SpringerMom516
Site Experience Feedback
Apr 07, 2024
Was so quick and easy to place my order. Thanks
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
SpringerMom516
Post-Delivery Feedback
Apr 17, 2024
Was very quick and easy to order. Came exactly as was expected
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Nana
Site Experience Feedback
Apr 17, 2024
I find the website to be easy to navigate and can get my preferences.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Me
Site Experience Feedback
Apr 17, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Freddy
Site Experience Feedback
Apr 17, 2024
minammu
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Vic
Site Experience Feedback
Apr 16, 2024
Time consuming
- Overall Rating: 6
- Would Shop Here Again: 6
- Likelihood To Recommend: 6
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
Apr 16, 2024
Took over 3 weeks for delivery. I have b33n shopping with this company since 2009. Slow shipping is one thing but I had to purchase locally because it didn't come in the normal shipping timeframe.
- Overall Rating: 5
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 1
- Customer Support: N/A
- Full ratings for this review »
Susie
Site Experience Feedback
Apr 10, 2024
It’s a great website. Easy to find what you are looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Susie
Post-Delivery Feedback
Apr 16, 2024
Easy ordering and finding what you want on the website. Fast delivery. Always on time. Easy to replace if you order the wrong item. This happened to me and I was able to correct this through email and still received the items on time.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Jllongy
Site Experience Feedback
Apr 05, 2024
No problems
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Jllongy
Post-Delivery Feedback
Apr 16, 2024
Very satisfied
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 16, 2024
So far so good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tree
Site Experience Feedback
Apr 04, 2024
I like that I can do this
- Overall Rating: 10
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Tree
Post-Delivery Feedback
Apr 16, 2024
Yes I will tell a friend
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »