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Tobacco General Reviews - 1,562 Review - 9.5/10

Nov 28, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

9%12%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 801 - 820 of 1,562

mailman

Site Experience Feedback

Apr 06, 2024

been buying from this site since 2015, 10/10

Red

Site Experience Feedback

Apr 05, 2024

Good

jack

Site Experience Feedback

Apr 05, 2024

still have not gotten some of my last orders

shevey55

Site Experience Feedback

Apr 04, 2024

Quick checkout and good prices

Dryzt

Site Experience Feedback

Apr 04, 2024

good site, easy to navigate, quick, no complaints

Banana

Site Experience Feedback

Apr 04, 2024

spendingclose to $100.00 should be free shipping

Noveltie

Site Experience Feedback

Apr 04, 2024

I had no problems getting exactly what I wanted it seems to be a good website.

Online Shopper

Site Experience Feedback

Apr 04, 2024

Good and quick

Mo

Site Experience Feedback

Apr 04, 2024

Good

Gb

Site Experience Feedback

Apr 04, 2024

Best place to get your tobacco

Tg6133

Post-Delivery Feedback

Apr 04, 2024

If all businesses offered the quality products, the service, ease of ordering online, and fast shipping you would still stand out on many other aspects like ease of use on the web page, and cart purchase.

Senad

Site Experience Feedback

Mar 23, 2024

Good


Post-Delivery Feedback

Apr 03, 2024

I like the tobacco

NA

Site Experience Feedback

Mar 15, 2024

NA

Sunny

Site Experience Feedback

Apr 03, 2024

Used before always happy

Blazejunior

Site Experience Feedback

Apr 03, 2024

Good

Sam

Site Experience Feedback

Mar 19, 2024

Always a good experience, easy to navigate, easy to selct, easy to check out


Post-Delivery Feedback

Apr 03, 2024

Always a proper selection of good quality products, easy to navigate and easy to check out. Speedy delivery.

Johnny

Site Experience Feedback

Apr 03, 2024

Very pleased

MzTweetz

Site Experience Feedback

Mar 23, 2024

It’s simple to use and easy to find products. Lots of options. Shipping is just getting more expensive. They say they offer coupons…I’ve ordered from Tobacco General many times…still no discounts or coupons for anything.


Post-Delivery Feedback

Apr 03, 2024

Simple to order most tobacco products. Large inventory. Good prices. Shipping is a little expensive.

Mr. Style + Class

Site Experience Feedback

Apr 02, 2024

Well satisfied

dave

Post-Delivery Feedback

Apr 02, 2024

It was a very good experience.