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Tobacco General Reviews - 1,562 Review - 9.5/10

Nov 28, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

9%12%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 781 - 800 of 1,562

Laura

Site Experience Feedback

Apr 09, 2024

I always have a smooth successful experience. quality and price are what keeps me coming back.

GIZMO

Site Experience Feedback

Mar 27, 2024

This is the most awesome company that I have ever delt with! The site is extremely easy to use!!


Post-Delivery Feedback

Apr 09, 2024

This company is awesome! If you want to order, they WILL send out exactly what you ordered and the amount!! Will never order from anyone else! Trust them completely!

Online Shopper

Site Experience Feedback

Apr 09, 2024

Great experience.. Wish they carried smokeless ashtray.. Would recommend to anyone who smokes..

CC

Site Experience Feedback

Apr 08, 2024

Excellent

mangiafrani

Site Experience Feedback

Apr 08, 2024

Product available, price, service.

dee

Site Experience Feedback

Apr 08, 2024

all good

James

Site Experience Feedback

Apr 08, 2024

Great purchase.

Bob

Site Experience Feedback

Mar 26, 2024

I've been doing business with Tobacco General for probably more than three or four years I love the site you always have what I need and the shipping is fantastic

Myrtle

Site Experience Feedback

Mar 30, 2024

As usual it was a very pleasurable experience affordable prices website is easy to use I’ve been using this website for years it would be nice to receive some coupons or discounts occasionally I’ve not yet received any but I’m hoping to


Post-Delivery Feedback

Apr 08, 2024

Yes I love Tobacco General best prices and speedy delivery I have referred several of my friends and they use them as well

Leopold

Site Experience Feedback

Apr 08, 2024

Every aspect of the purchase was professional and friendly

Hussain

Site Experience Feedback

Apr 07, 2024

I love the selection and ease of the website. I was hoping that you guys could include the type of blends each tobacco product is just to know what type of blend I’m getting.

Wingshooter11

Site Experience Feedback

Apr 07, 2024

Best website, best selection, best prices!

Chas

Site Experience Feedback

Apr 07, 2024

I always have a nice time checking out the products

Deadbelly

Site Experience Feedback

Apr 07, 2024

Heard about you. Looked you up on Google. No problems finding you ordered what I wanted. Evet thing was quick and easy.let see how it goes.

Farmerls

Site Experience Feedback

Apr 07, 2024

Great to deal with.

jack

Site Experience Feedback

Apr 07, 2024

shipping and coupons

Scanner8143

Site Experience Feedback

Apr 07, 2024

I found it easy to navigate the website to find what I was looking for and the prices were the best out of all the other stores that I visited.

Pava

Site Experience Feedback

Apr 07, 2024

good

KenJ

Site Experience Feedback

Apr 07, 2024

A little hard to find what I was looking for

viperdog

Site Experience Feedback

Apr 07, 2024

Always a good online experience, fair prices, and good shipping.