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Tobacco General Reviews - 1,562 Review - 9.5/10

Nov 28, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

9%12%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 741 - 760 of 1,562

Paul

Site Experience Feedback

Apr 15, 2024

Good price. Good quality

thanh

Site Experience Feedback

Apr 15, 2024

good

gentle1

Site Experience Feedback

Apr 15, 2024

i had a hard time in the beginning had CC trouble and address issue than 2 orders not finalized took me all day to get this done

bapman

Site Experience Feedback

Apr 15, 2024

good experience

Out West

Site Experience Feedback

Apr 06, 2024

This would be my third transaction with. If you know what you want, it is an easy product selection and the search takes you where you want it to. Check out was a breeze.


Post-Delivery Feedback

Apr 14, 2024

Hey man, I found a pretty decent place to purchase some tobacco products. And they have tubes also. My local tobacco store has un-afordable prices on their tobaccos, my friend. Ordering was easy, check out with PayPal. No need to establish an Account. Third time I have use Tobacco General for my needs and have not had a negative experience.

Dark angel

Post-Delivery Feedback

Apr 14, 2024

Noel maas big moose mass @gmail.com product was a smaller and finer cut than what I have gotten in the past and hard to use in my machine did you send me your shake?

Online Shopper

Site Experience Feedback

Apr 14, 2024

saves alot of money

Rick

Site Experience Feedback

Apr 14, 2024

Easy, user friendly

Online Shopper

Site Experience Feedback

Apr 13, 2024

Didn't have the bulk tobacco I needed this time. Kinda disappointed.

Sabawi

Site Experience Feedback

Apr 03, 2024

Overall process is great, liked the fact that I did not pay tax, But the shipping is a bit pricey for me.


Post-Delivery Feedback

Apr 13, 2024

On time delivery was great , I ordered the stuff last week and I've received it this week.

Angie

Site Experience Feedback

Apr 05, 2024

Good


Post-Delivery Feedback

Apr 13, 2024

Great products and easy tracking when order is made

Online Shopper

Site Experience Feedback

Apr 13, 2024

bring back free shipping

Online Shopper

Site Experience Feedback

Apr 13, 2024

Great

Smoker

Site Experience Feedback

Apr 13, 2024

I like to use this site as I have gotten products from here in the past.

Harry P

Site Experience Feedback

Apr 12, 2024

Fair price easy ordering good selection no hidden prices

Troy

Site Experience Feedback

Apr 12, 2024

Easy to navigate

titanscout

Site Experience Feedback

Apr 11, 2024

Excellent selection and great pricing

Online Shopper

Site Experience Feedback

Apr 11, 2024

No problem

hellbender

Post-Delivery Feedback

Apr 11, 2024

it was on time it taste good i would tell them it was a good deal and to try general tobacco

John

Site Experience Feedback

Apr 11, 2024

Great experience never an issue