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Tobacco General Reviews - 1,562 Review - 9.5/10

Nov 28, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

9%12%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 701 - 720 of 1,562

Upset

Site Experience Feedback

Apr 22, 2024

My order had to change because my tobacco is out of stock

Ruby

Site Experience Feedback

Apr 21, 2024

Great, as usual

Bob B

Site Experience Feedback

Apr 21, 2024

Very satisfied. Products as well as service received excellent.

Lon

Post-Delivery Feedback

Apr 21, 2024

All is good. I would like to see free shipping again.

Bill

Site Experience Feedback

Apr 12, 2024

I am happy with my purchases


Post-Delivery Feedback

Apr 20, 2024

Easy to select great prices easy ourchase

Fantpassion

Site Experience Feedback

Apr 20, 2024

Very good products, the tobacco is at a fraction of what you can find in stores. Shipping is fast too. Very satisfied

Andres

Site Experience Feedback

Apr 20, 2024

wish better availability & options.

Online Shopper

Site Experience Feedback

Apr 12, 2024

Overall good experience.


Post-Delivery Feedback

Apr 20, 2024

I would highly recommend tobacco general. They have exactly what I need and they ship out quick!

Online Shopper

Site Experience Feedback

Apr 20, 2024

Good

Online Shopper

Site Experience Feedback

Apr 20, 2024

Font is too small in parts

Dick

Site Experience Feedback

Apr 10, 2024

Will purchase again.positive experience!!

N/A

Post-Delivery Feedback

Apr 19, 2024

No comment

AFC

Site Experience Feedback

Apr 09, 2024

THey always get my order correct and in a timely manner

homer

Site Experience Feedback

Apr 19, 2024

yes it good

Dan

Post-Delivery Feedback

Apr 19, 2024

I have been purchasing from Tobacco General for over 2 years. I have been very pleased with the products and how fast it has been delivered to me.

JJN

Site Experience Feedback

Apr 19, 2024

very good

Willis

Site Experience Feedback

Apr 18, 2024

Really enjoy the website and products offered.

Not2Yappy

Post-Delivery Feedback

Apr 18, 2024

I tell people it is the same price to buy locally unless buying in bulk because of the shipping cost.

Joey

Site Experience Feedback

Apr 18, 2024

It was easy to order

Jrock

Post-Delivery Feedback

Apr 18, 2024

5 days after I placed my order and I hadn't yet received any word on the status of my order. I attempted to call customer service and was unable to speak with anyone. Not happy about that.