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Tobacco General Reviews - 1,562 Review - 9.5/10

Nov 28, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

9%12%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 681 - 700 of 1,562

frogman

Site Experience Feedback

Apr 25, 2024

good

Maya

Site Experience Feedback

Apr 25, 2024

just ordered the tobacco

Online Shopper

Site Experience Feedback

Apr 25, 2024

always very good

Jack

Site Experience Feedback

Mar 18, 2024

I was surprized by the shipping charge and could not figure out how to change my selection. Tried to return to page but option to select choice was not available. So I ate the extra cost but I am not happy about that and will likely use BnB Tobacco as I think you cheated me.

Online Shopper

Site Experience Feedback

Apr 19, 2024

updated website needs work for sure

Heather

Site Experience Feedback

Apr 25, 2024

Good

wbanshee20

Site Experience Feedback

Apr 24, 2024

good

Robin

Site Experience Feedback

Apr 24, 2024

Dependable site and easy to navigate

Myki

Post-Delivery Feedback

Apr 24, 2024

I would totally recommend as they carry what I need at an affordable price

Online Shopper

Site Experience Feedback

Apr 23, 2024

The website is fast and concise

Toni

Site Experience Feedback

Apr 12, 2024

Great


Post-Delivery Feedback

Apr 23, 2024

Great service!

Online Shopper

Post-Delivery Feedback

Apr 23, 2024

Good products, fast delivery great prices

BR

Site Experience Feedback

Apr 23, 2024

Just fine

TM

Site Experience Feedback

Apr 12, 2024

Order went smooth as usual, a reorder button would be nice.


Post-Delivery Feedback

Apr 23, 2024

Great place, always have what I want at a good price! Fast and efficient. Mobile site is a little hard to navigate but it's worth the effort!

BK21

Site Experience Feedback

Apr 23, 2024

I found the web page easy to navigate , fast and professional in appearance.

Sam

Site Experience Feedback

Apr 22, 2024

would like coupons or free shipping, just something a little more to make me feel like I got a better deal

Ladybug

Site Experience Feedback

Apr 22, 2024

It’s always quick and easy! I can have my order done in less than 5 minutes! I love it! Thank you!

Hammer

Site Experience Feedback

Apr 22, 2024

Simple to order, and great prices.

Don M.

Post-Delivery Feedback

Apr 22, 2024

It's a good value

Online Shopper

Site Experience Feedback

Apr 22, 2024

very easy to follow thank you