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Tobacco General Reviews - 1,562 Review - 9.5/10

Nov 28, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

9%12%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 661 - 680 of 1,562

Angelina K.

Site Experience Feedback

Apr 28, 2024

Easy and fast as usual.

JakiB

Site Experience Feedback

Apr 27, 2024

I like thr prices and was easy to find what I was looking for.

Jrylmon

Site Experience Feedback

Apr 27, 2024

Easy to find what I wanted. Easy to pay. Cheaper shipping than other sites

Darrell

Site Experience Feedback

Apr 27, 2024

Not difficult to use, quick and efficient

Online Shopper

Site Experience Feedback

Apr 27, 2024

The site was easy to use.

J. R.

Post-Delivery Feedback

Apr 27, 2024

Good price on most items vs sister site, maybe not tubes. Some shipping cost.

josie

Post-Delivery Feedback

Apr 27, 2024

i received my order and the boxes of tubes were smashed and the tubes are mostly not useable. so disappointed with the delivery

Rhudd

Site Experience Feedback

Apr 27, 2024

The look and feel is good. But it is a little small. Put less on the screen and make it bigger. It’s hard to see. Print is too small

bolden

Site Experience Feedback

Apr 17, 2024

my last order was wrong ask for menthol they sent none menthol!!!! thanks


Post-Delivery Feedback

Apr 26, 2024

shipping cost too hight,more than my order!!

Elliott D.

Site Experience Feedback

Apr 26, 2024

I don't like the colors they use on their site, however the price of the tobacco is well worth it!

Shavez

Site Experience Feedback

Apr 26, 2024

It has been very easy and a great value.

Patty

Site Experience Feedback

Apr 26, 2024

Shipping is too expensive

Navigator1508

Post-Delivery Feedback

Apr 26, 2024

Quality Of Product, Eassie of Purchase

Duce

Site Experience Feedback

Apr 26, 2024

Easy navigation

Tomk

Site Experience Feedback

Apr 26, 2024

Great site & prices

Gentle1

Site Experience Feedback

Apr 26, 2024

I am very satisfied with the orders I have received the tobacco and tubes that I order or some of the best that I have gotten from anywhere else. Prices are even better and shipment is right on schedule. So thank you for your service to your customers will be ordering again. I will be a come pleat.mI am very satisfied with the orders I have received the tobacco and tubes that I order are some of the best that I have gotten from anywhere else. Prices are even better and shipment is right on schedule. So thank you for your service to your customers will be ordering again I will be a customer for as long as I can.

JLF

Site Experience Feedback

Apr 16, 2024

the website works great. I found the items I wanted easily and they were a good price.


Post-Delivery Feedback

Apr 26, 2024

all items I purchased arrived on time , undamaged. very happy with my order.

Melanie

Site Experience Feedback

Apr 26, 2024

Tobacco General is the only website I order from because it's hard to find the 5lb bag of tobacco anywhere else.

Eddie

Site Experience Feedback

Apr 05, 2024

everything was good as always


Post-Delivery Feedback

Apr 25, 2024

as always awesome service

Stoney

Site Experience Feedback

Apr 25, 2024

Ordering could not be easier, fast ship and never an issue with my orders