Tobacco General Reviews - 1,562 Review - 9.5/10
2013
Winner
Circle of
Excellence
2 years
Tobacco General Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 9% | 12% |
Negative | 4% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Tobacco General
Showing 661 - 680 of 1,562
Angelina K.
Site Experience Feedback
Apr 28, 2024
Easy and fast as usual.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JakiB
Site Experience Feedback
Apr 27, 2024
I like thr prices and was easy to find what I was looking for.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Jrylmon
Site Experience Feedback
Apr 27, 2024
Easy to find what I wanted. Easy to pay. Cheaper shipping than other sites
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Darrell
Site Experience Feedback
Apr 27, 2024
Not difficult to use, quick and efficient
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 27, 2024
The site was easy to use.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
J. R.
Post-Delivery Feedback
Apr 27, 2024
Good price on most items vs sister site, maybe not tubes. Some shipping cost.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
josie
Post-Delivery Feedback
Apr 27, 2024
i received my order and the boxes of tubes were smashed and the tubes are mostly not useable. so disappointed with the delivery
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Rhudd
Site Experience Feedback
Apr 27, 2024
The look and feel is good. But it is a little small. Put less on the screen and make it bigger. It’s hard to see. Print is too small
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
bolden
Site Experience Feedback
Apr 17, 2024
my last order was wrong ask for menthol they sent none menthol!!!! thanks
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
bolden
Post-Delivery Feedback
Apr 26, 2024
shipping cost too hight,more than my order!!
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 8
- Customer Support: 7
- Full ratings for this review »
Elliott D.
Site Experience Feedback
Apr 26, 2024
I don't like the colors they use on their site, however the price of the tobacco is well worth it!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shavez
Site Experience Feedback
Apr 26, 2024
It has been very easy and a great value.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Patty
Site Experience Feedback
Apr 26, 2024
Shipping is too expensive
- Overall Rating: N/A
- Would Shop Here Again: 10
- Likelihood To Recommend: N/A
- Full ratings for this review »
Navigator1508
Post-Delivery Feedback
Apr 26, 2024
Quality Of Product, Eassie of Purchase
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Duce
Site Experience Feedback
Apr 26, 2024
Easy navigation
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Tomk
Site Experience Feedback
Apr 26, 2024
Great site & prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gentle1
Site Experience Feedback
Apr 26, 2024
I am very satisfied with the orders I have received the tobacco and tubes that I order or some of the best that I have gotten from anywhere else. Prices are even better and shipment is right on schedule. So thank you for your service to your customers will be ordering again. I will be a come pleat.mI am very satisfied with the orders I have received the tobacco and tubes that I order are some of the best that I have gotten from anywhere else. Prices are even better and shipment is right on schedule. So thank you for your service to your customers will be ordering again I will be a customer for as long as I can.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JLF
Site Experience Feedback
Apr 16, 2024
the website works great. I found the items I wanted easily and they were a good price.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
JLF
Post-Delivery Feedback
Apr 26, 2024
all items I purchased arrived on time , undamaged. very happy with my order.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Melanie
Site Experience Feedback
Apr 26, 2024
Tobacco General is the only website I order from because it's hard to find the 5lb bag of tobacco anywhere else.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Eddie
Site Experience Feedback
Apr 05, 2024
everything was good as always
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Eddie
Post-Delivery Feedback
Apr 25, 2024
as always awesome service
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Stoney
Site Experience Feedback
Apr 25, 2024
Ordering could not be easier, fast ship and never an issue with my orders
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »