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Tobacco General Reviews - 1,562 Review - 9.5/10

Nov 27, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

9%12%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 641 - 660 of 1,562

A.B

Site Experience Feedback

Apr 30, 2024

Wish they offered free shipping after certain amount on purchases. Otherwise fast transaction.

rocko

Site Experience Feedback

Apr 30, 2024

good overall service

Online Shopper

Site Experience Feedback

Apr 30, 2024

Was confused with the shopping cart at first

Louie

Post-Delivery Feedback

Apr 30, 2024

My shipment was sent to another person in a different state. All one gets when they try to contact customer service is a recording. I sent several messages and finally the issue was resolved.

Traveling Mama

Site Experience Feedback

Apr 24, 2024

Very good prices


Post-Delivery Feedback

Apr 30, 2024

Fast delivery products are fresh

mike

Site Experience Feedback

Apr 30, 2024

no comment

Cj

Site Experience Feedback

Apr 30, 2024

Just don't try to use expired id. Customer service is great and very helpful. Thank you

Kevsteff

Site Experience Feedback

Apr 30, 2024

I purchase all my tobacco here and love that I can order online in bulk. Thank you

Andy

Site Experience Feedback

Apr 12, 2024

It's very convenient to shop.

Online Shopper

Site Experience Feedback

Apr 29, 2024

I used to order from here until last year when the site wouldn't work for me. Trying it again now to see if it works this time.

rollyourown12

Post-Delivery Feedback

Apr 29, 2024

Iinadvertantlyplacedtoomanyordersatonce.Iwascontactedandarefundwasmadetocorrectmymistake.Isthisaplacethatisontheballandcaresorwhat?GoT.G.!

smile

Site Experience Feedback

Apr 29, 2024

fast and easy

smokey D

Site Experience Feedback

Apr 29, 2024

Would like better pricing on tubes and would like to see you stock hot rod tubes and would to receive discounts

Patti K

Site Experience Feedback

Apr 29, 2024

I love the wide variety of products to choose from.

KrisB.:D

Site Experience Feedback

Apr 29, 2024

I can always get right into my account and pull up everything i need to. I have everything in the cart in no time and its super easy to check out. It also takes no time for it to arrive at my home. Thanks for the awesome job ad taking care of your clientele!

LordNeelix

Site Experience Feedback

Apr 29, 2024

valid coupon codes would be nice

Online Shopper

Site Experience Feedback

Apr 28, 2024

Good

KK

Site Experience Feedback

Apr 28, 2024

Easy to find my product on the site, it's always instock and delivery is reliable, but I really miss the free shipping!

Ducks

Site Experience Feedback

Apr 28, 2024

Looking to provide product for an inmate

Jonjon

Site Experience Feedback

Apr 28, 2024

Love how I can choose the bag of tobacco by size and then also by price