Tobacco General Reviews - 1,562 Review - 9.5/10
2013
Winner
Circle of
Excellence
2 years
Tobacco General Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 9% | 12% |
Negative | 4% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Tobacco General
Showing 621 - 640 of 1,562
Colobiker
Site Experience Feedback
May 03, 2024
good website and good prices
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Sling
Site Experience Feedback
Apr 21, 2024
Spectacular
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 10
- Full ratings for this review »
Sling
Post-Delivery Feedback
May 03, 2024
We paid money for faster shipping.it took longer than if we wouldn’t have 9 days is unexceptionable when it was supposed to be delivered in 3to5 days.and they will not answer the phone.and they do not except emails.we are looking elsewhere for are products
- Overall Rating: 1
- Would Shop Here Again: N/A
- Likelihood To Recommend: 1
- On Time Delivery: 1
- Customer Support: 1
- Full ratings for this review »
Logan
Site Experience Feedback
May 03, 2024
Very reliable.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tony
Site Experience Feedback
Apr 18, 2024
Not happy
- Overall Rating: 1
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Tony
Post-Delivery Feedback
May 03, 2024
Happy with purchase
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 5
- Customer Support: 10
- Full ratings for this review »
Mike the tiger
Post-Delivery Feedback
May 03, 2024
Fast shipping, easy to order, have everything I need, +++++
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 9
- Customer Support: 10
- Full ratings for this review »
Paul
Site Experience Feedback
May 03, 2024
Order history or the ability to select "favorites" would speed up the checkout experience. Card on file (multi-use tokenization) would be preferable as well.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
runnindog
Site Experience Feedback
Apr 09, 2024
I used to order from here like 6 years ago n I've never had a problem with Tobacco General ever...
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
runnindog
Post-Delivery Feedback
May 03, 2024
well I got everything on time in fact I thought it would tke longer but was surprised to get it sooner but one of the machines makesa small hole near the filter of the tube n I wondered was there a way to adjust it so it won't do that, the other one works fine so if you can tell me how to adjust the machine if there's a way I like to have a back up if possibel...
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 8
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Greeneye
Site Experience Feedback
May 03, 2024
I like it.. I hope the tobacco is fresh
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Dave
Site Experience Feedback
May 02, 2024
Would like to just reorder past orders rather than finding each in the search.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Todd
Site Experience Feedback
May 02, 2024
Seemed to go well and easy to find product for ordering. This being my first order i can't say anything about shipping time and condition.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
tee
Site Experience Feedback
Apr 22, 2024
great
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Jonny
Site Experience Feedback
May 02, 2024
Was quick. First time with you.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
Gentle1
Site Experience Feedback
Apr 16, 2024
Everything went great with no issues at all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gentle1
Post-Delivery Feedback
May 02, 2024
All was great
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Jen
Site Experience Feedback
May 02, 2024
All good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bambi
Post-Delivery Feedback
May 02, 2024
delivered on time
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
FONGOUL
Site Experience Feedback
May 02, 2024
N/A
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 5
- Full ratings for this review »
ABArtist
Site Experience Feedback
May 01, 2024
It was easy and great.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
justgreg
Site Experience Feedback
May 01, 2024
Easy to navigate. Compliments to the web design team.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
RD
Post-Delivery Feedback
May 01, 2024
Always a pleasant experience, zero issues!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Conquerer
Site Experience Feedback
Oct 05, 2023
Cheaper prices than some other websites
- Overall Rating: 6
- Would Shop Here Again: 8
- Likelihood To Recommend: 6
- Full ratings for this review »