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Tobacco General Reviews - 1,562 Review - 9.5/10

Nov 27, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

9%12%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 621 - 640 of 1,562

Colobiker

Site Experience Feedback

May 03, 2024

good website and good prices

Sling

Site Experience Feedback

Apr 21, 2024

Spectacular


Post-Delivery Feedback

May 03, 2024

We paid money for faster shipping.it took longer than if we wouldn’t have 9 days is unexceptionable when it was supposed to be delivered in 3to5 days.and they will not answer the phone.and they do not except emails.we are looking elsewhere for are products

Logan

Site Experience Feedback

May 03, 2024

Very reliable.

Tony

Site Experience Feedback

Apr 18, 2024

Not happy


Post-Delivery Feedback

May 03, 2024

Happy with purchase

Mike the tiger

Post-Delivery Feedback

May 03, 2024

Fast shipping, easy to order, have everything I need, +++++

Paul

Site Experience Feedback

May 03, 2024

Order history or the ability to select "favorites" would speed up the checkout experience. Card on file (multi-use tokenization) would be preferable as well.

runnindog

Site Experience Feedback

Apr 09, 2024

I used to order from here like 6 years ago n I've never had a problem with Tobacco General ever...


Post-Delivery Feedback

May 03, 2024

well I got everything on time in fact I thought it would tke longer but was surprised to get it sooner but one of the machines makesa small hole near the filter of the tube n I wondered was there a way to adjust it so it won't do that, the other one works fine so if you can tell me how to adjust the machine if there's a way I like to have a back up if possibel...

Greeneye

Site Experience Feedback

May 03, 2024

I like it.. I hope the tobacco is fresh

Dave

Site Experience Feedback

May 02, 2024

Would like to just reorder past orders rather than finding each in the search.

Todd

Site Experience Feedback

May 02, 2024

Seemed to go well and easy to find product for ordering. This being my first order i can't say anything about shipping time and condition.

tee

Site Experience Feedback

Apr 22, 2024

great

Jonny

Site Experience Feedback

May 02, 2024

Was quick. First time with you.

Gentle1

Site Experience Feedback

Apr 16, 2024

Everything went great with no issues at all.


Post-Delivery Feedback

May 02, 2024

All was great

Jen

Site Experience Feedback

May 02, 2024

All good

bambi

Post-Delivery Feedback

May 02, 2024

delivered on time

FONGOUL

Site Experience Feedback

May 02, 2024

N/A

ABArtist

Site Experience Feedback

May 01, 2024

It was easy and great.

justgreg

Site Experience Feedback

May 01, 2024

Easy to navigate. Compliments to the web design team.

RD

Post-Delivery Feedback

May 01, 2024

Always a pleasant experience, zero issues!

Conquerer

Site Experience Feedback

Oct 05, 2023

Cheaper prices than some other websites