Tobacco General Reviews - 1,562 Review - 9.5/10
2013
Winner
Circle of
Excellence
2 years
Tobacco General Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 9% | 12% |
Negative | 4% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Tobacco General
Showing 601 - 620 of 1,562
Bill
Site Experience Feedback
Apr 26, 2024
Overall experience good. Referred to by my brother.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Post-Delivery Feedback
May 06, 2024
I was referred to you by my brother. I was very satisfied with the available product, the price and the fast shipment. Very happy and want to order from you well into the future.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
narc
Post-Delivery Feedback
May 06, 2024
cool
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Danny
Site Experience Feedback
May 06, 2024
First time experience took a little time to navigate site but no more than usual.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Psf
Site Experience Feedback
May 05, 2024
It was easy, but I really wanted free shipping.
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Mac
Site Experience Feedback
May 05, 2024
Very easy to work your site. No issues at all.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Bob
Post-Delivery Feedback
May 05, 2024
I have been using Tobacco General for years and have never had a problem with my order or delivery times. Excellent quality with all products.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Cindy
Site Experience Feedback
May 05, 2024
Easy to find what I’m looking for
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
bongo
Site Experience Feedback
May 04, 2024
good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Steve
Site Experience Feedback
Apr 19, 2024
I had a great experience
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Steve
Post-Delivery Feedback
May 04, 2024
Great service. Great prices
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Ru
Site Experience Feedback
May 04, 2024
Easy shopping
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Garv
Site Experience Feedback
Apr 17, 2024
Ordering was quick and easy. It could not have been better.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Garv
Post-Delivery Feedback
May 04, 2024
I purchased this item online, selected the quantity and shipping type, and paid using credit card information. I beieve my purchased item was delivered even sooner than expected.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Shannon
Site Experience Feedback
May 04, 2024
I always order from tobacco general. I like they have the 5lb bag of tobacco, price is cheapest I’ve found.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
George
Site Experience Feedback
Apr 23, 2024
Was all good!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
George
Post-Delivery Feedback
May 04, 2024
I placed the order online as I always have. I think it was four or five days for my order to arrive. The order was complete same as all previous orders. The service was awesome again. I'm a very satisfied customer. Thank you to the General Tobacco team!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Apr 18, 2024
That was good and easy.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 04, 2024
Good price & product.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Me
Site Experience Feedback
May 04, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 04, 2024
Can't hardly read.details
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
WENDEL
Post-Delivery Feedback
May 03, 2024
YES I WOULD RECOMMEND TOBACCO GENERAL. EVERYTHING WAS EASY AND FAST.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Charlie R.
Site Experience Feedback
May 03, 2024
Brand of pipe tobacco I wanted was available, but my preferred size (12 oz. can) was out of stock.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Mim
Site Experience Feedback
May 03, 2024
Good
- Overall Rating: 5
- Would Shop Here Again: 5
- Likelihood To Recommend: 5
- Full ratings for this review »
Chastity
Site Experience Feedback
May 03, 2024
Everything went well got it ordered it'll be here soon
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »