Home > Health & Beauty > Tobacco General

Tobacco General Reviews - 1,562 Review - 9.5/10

Nov 27, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

9%12%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 601 - 620 of 1,562

Bill

Site Experience Feedback

Apr 26, 2024

Overall experience good. Referred to by my brother.


Post-Delivery Feedback

May 06, 2024

I was referred to you by my brother. I was very satisfied with the available product, the price and the fast shipment. Very happy and want to order from you well into the future.

narc

Post-Delivery Feedback

May 06, 2024

cool

Danny

Site Experience Feedback

May 06, 2024

First time experience took a little time to navigate site but no more than usual.

Psf

Site Experience Feedback

May 05, 2024

It was easy, but I really wanted free shipping.

Mac

Site Experience Feedback

May 05, 2024

Very easy to work your site. No issues at all.

Bob

Post-Delivery Feedback

May 05, 2024

I have been using Tobacco General for years and have never had a problem with my order or delivery times. Excellent quality with all products.

Cindy

Site Experience Feedback

May 05, 2024

Easy to find what I’m looking for

bongo

Site Experience Feedback

May 04, 2024

good

Steve

Site Experience Feedback

Apr 19, 2024

I had a great experience


Post-Delivery Feedback

May 04, 2024

Great service. Great prices

Ru

Site Experience Feedback

May 04, 2024

Easy shopping

Garv

Site Experience Feedback

Apr 17, 2024

Ordering was quick and easy. It could not have been better.


Post-Delivery Feedback

May 04, 2024

I purchased this item online, selected the quantity and shipping type, and paid using credit card information. I beieve my purchased item was delivered even sooner than expected.

Shannon

Site Experience Feedback

May 04, 2024

I always order from tobacco general. I like they have the 5lb bag of tobacco, price is cheapest I’ve found.

George

Site Experience Feedback

Apr 23, 2024

Was all good!


Post-Delivery Feedback

May 04, 2024

I placed the order online as I always have. I think it was four or five days for my order to arrive. The order was complete same as all previous orders. The service was awesome again. I'm a very satisfied customer. Thank you to the General Tobacco team!

Online Shopper

Site Experience Feedback

Apr 18, 2024

That was good and easy.


Post-Delivery Feedback

May 04, 2024

Good price & product.

Me

Site Experience Feedback

May 04, 2024

Good

Online Shopper

Site Experience Feedback

May 04, 2024

Can't hardly read.details

WENDEL

Post-Delivery Feedback

May 03, 2024

YES I WOULD RECOMMEND TOBACCO GENERAL. EVERYTHING WAS EASY AND FAST.

Charlie R.

Site Experience Feedback

May 03, 2024

Brand of pipe tobacco I wanted was available, but my preferred size (12 oz. can) was out of stock.

Mim

Site Experience Feedback

May 03, 2024

Good

Chastity

Site Experience Feedback

May 03, 2024

Everything went well got it ordered it'll be here soon