Tobacco General Reviews - 1,562 Review - 9.5/10
2013
Winner
Circle of
Excellence
2 years
Tobacco General Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 9% | 12% |
Negative | 4% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Tobacco General
Showing 581 - 600 of 1,562
Zibz
Site Experience Feedback
May 09, 2024
Everything was great just shipping charges were high
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 09, 2024
Good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Pam
Site Experience Feedback
May 09, 2024
No problem with survey. I have a problem with the package the product comes in though. I never receive coupons or special offers. Shipping charges are way too high for 3 lb pkg.
- Overall Rating: 8
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
michael
Post-Delivery Feedback
May 09, 2024
Tabaco General is good & reliable site I been with This site for few years never have any problems. Tabaco General have fair prices good service & fast shipping.
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 9
- Full ratings for this review »
Swede
Site Experience Feedback
May 08, 2024
As always easy to shop and check out. Now to just sit back and watch for delivery . Thanks
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
MIch
Site Experience Feedback
May 08, 2024
Easy to order, Never any damage, Always contact if an item is out of stock.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
hamhawk22
Site Experience Feedback
May 07, 2024
very good experience great shipping
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Doug
Site Experience Feedback
Apr 23, 2024
I order now for 4 friends with my order every time.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Doug
Post-Delivery Feedback
May 07, 2024
My last two orders had ites out of stock for over a week, as we checked daily. We had to purchase small bags instead. Same thing on last order. Different flavor.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 07, 2024
good
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Rick
Site Experience Feedback
May 07, 2024
Could offer free shipping
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
Odie
Site Experience Feedback
May 07, 2024
Satisfied
- Overall Rating: 7
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
CandyO61
Post-Delivery Feedback
May 07, 2024
I order every month and am happy with your product. It would be nice if you offered some kind of discount or reward for being a regular every month faithful customer. Thanks
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 8
- Customer Support: N/A
- Full ratings for this review »
PeeWee
Site Experience Feedback
May 07, 2024
I like the prices compared to other sites. The website for phones is very hard to navigate because of the very small text.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Tim
Site Experience Feedback
May 07, 2024
good price and fast shipping
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Sandy
Site Experience Feedback
Apr 16, 2024
It’s difficult to search for a specific item.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Rick C.
Site Experience Feedback
May 06, 2024
Can't beat the prices or service. Hands down the best place to order from in all categories.
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Online Shopper
Site Experience Feedback
May 06, 2024
Not bad for the first time using. Only thing is there are no plastic cigarette cases
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 8
- Full ratings for this review »
Sunshine
Site Experience Feedback
May 06, 2024
Great!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DrBob
Site Experience Feedback
May 06, 2024
Enjoy Life :)
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
hopeless
Site Experience Feedback
Apr 26, 2024
website is easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
hopeless
Post-Delivery Feedback
May 06, 2024
web site is easy to navigate, always have everything i need1
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »