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Tobacco General Reviews - 1,562 Review - 9.5/10

Nov 27, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

9%12%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 581 - 600 of 1,562

Zibz

Site Experience Feedback

May 09, 2024

Everything was great just shipping charges were high

Online Shopper

Site Experience Feedback

May 09, 2024

Good

Pam

Site Experience Feedback

May 09, 2024

No problem with survey. I have a problem with the package the product comes in though. I never receive coupons or special offers. Shipping charges are way too high for 3 lb pkg.

michael

Post-Delivery Feedback

May 09, 2024

Tabaco General is good & reliable site I been with This site for few years never have any problems. Tabaco General have fair prices good service & fast shipping.

Swede

Site Experience Feedback

May 08, 2024

As always easy to shop and check out. Now to just sit back and watch for delivery . Thanks

MIch

Site Experience Feedback

May 08, 2024

Easy to order, Never any damage, Always contact if an item is out of stock.

hamhawk22

Site Experience Feedback

May 07, 2024

very good experience great shipping

Doug

Site Experience Feedback

Apr 23, 2024

I order now for 4 friends with my order every time.


Post-Delivery Feedback

May 07, 2024

My last two orders had ites out of stock for over a week, as we checked daily. We had to purchase small bags instead. Same thing on last order. Different flavor.

Online Shopper

Site Experience Feedback

May 07, 2024

good

Rick

Site Experience Feedback

May 07, 2024

Could offer free shipping

Odie

Site Experience Feedback

May 07, 2024

Satisfied

CandyO61

Post-Delivery Feedback

May 07, 2024

I order every month and am happy with your product. It would be nice if you offered some kind of discount or reward for being a regular every month faithful customer. Thanks

PeeWee

Site Experience Feedback

May 07, 2024

I like the prices compared to other sites. The website for phones is very hard to navigate because of the very small text.

Tim

Site Experience Feedback

May 07, 2024

good price and fast shipping

Sandy

Site Experience Feedback

Apr 16, 2024

It’s difficult to search for a specific item.

Rick C.

Site Experience Feedback

May 06, 2024

Can't beat the prices or service. Hands down the best place to order from in all categories.

Online Shopper

Site Experience Feedback

May 06, 2024

Not bad for the first time using. Only thing is there are no plastic cigarette cases

Sunshine

Site Experience Feedback

May 06, 2024

Great!

DrBob

Site Experience Feedback

May 06, 2024

Enjoy Life :)

hopeless

Site Experience Feedback

Apr 26, 2024

website is easy to navigate


Post-Delivery Feedback

May 06, 2024

web site is easy to navigate, always have everything i need1