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Tobacco General Reviews - 1,562 Review - 9.5/10

Nov 27, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

9%12%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 561 - 580 of 1,562

Sherri

Site Experience Feedback

May 11, 2024

everything is fine. Just wish the shipping was cheaper.

Tom

Post-Delivery Feedback

May 11, 2024

none

Chris

Site Experience Feedback

May 11, 2024

The best

Tom

Site Experience Feedback

May 11, 2024

Just fine

Gus

Site Experience Feedback

May 01, 2024

No comment


Post-Delivery Feedback

May 11, 2024

On time and great product

Pkil

Site Experience Feedback

May 11, 2024

Much cheaper than stores uptown, even with shipping cost...really miss that over $120 FREE shipping

Shortstuff

Site Experience Feedback

May 10, 2024

All good except the prices went up.

Big lou217

Site Experience Feedback

May 06, 2024

I was buying smokers outlet for many yr’s shipping went up product went up tobacco general is much more cheaper


Post-Delivery Feedback

May 10, 2024

I’m going to tell all my friends price cheaper shipping cheaper and quicker my first time ordering from General and now you have I life time customer bye the way I was with smokers outlet all the price went up including shipping and I always had to wait i been a customer of smokers outlet for 7 yrs but not no more I order from you and my order is already here I will be doing all my shopping with the General

John

Site Experience Feedback

May 10, 2024

They were fine

Online Shopper

Post-Delivery Feedback

May 10, 2024

Everything arrived on time. One box of tubes were crushed. Damaged during shipping.

PJ

Site Experience Feedback

May 10, 2024

Very good service and products

N/A

Site Experience Feedback

May 10, 2024

not at this time

DaveInNewJersey

Site Experience Feedback

May 01, 2024

Member since October 2021 and never a negative. Products always show up sooner than expected. Local smoke shops can't touch your prices... $19.99 to $21.99 per pound. Love the 5-pound bulk!


Post-Delivery Feedback

May 10, 2024

An absolute must if you smoke! Stop overpaying for tobacco at convivence stores... roll your own. They have everything. I stopped paying $10 for a pack of cigarettes and signed up with Tobacco General and now it cost me about .71 cents a pack. Side note: Hate the new plastic straps on the paper tubes (pack of 5). They don't stack without falling all over. Bring back the full plastic seal.

None of the above

Site Experience Feedback

Apr 28, 2024

Easy ordering


Post-Delivery Feedback

May 10, 2024

No action required

chris

Site Experience Feedback

Apr 25, 2024

no problems

Grey55

Site Experience Feedback

May 09, 2024

easy to navigate

tea62

Site Experience Feedback

May 09, 2024

I always have a good experience when shopping with Tobacco General

jamicr

Site Experience Feedback

May 09, 2024

I like how easy it is to find my product and to check out

Kitty

Site Experience Feedback

Apr 29, 2024

No probs


Post-Delivery Feedback

May 09, 2024

I love how fresh the tobacco is, and the lack of sticks in it!

Memaw

Site Experience Feedback

May 09, 2024

Double diamond tubers have been out of stock for some time that I order had to order different brands not happy with this shipping is charged which was not on larger orders for years