Tobacco General Reviews - 1,562 Review - 9.5/10
2013
Winner
Circle of
Excellence
2 years
Tobacco General Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.4 /10 |
Checkout Satisfaction | 9.5 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 86% |
Neutral | 9% | 12% |
Negative | 4% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.4 out of 10
Design of Site
Satisfaction with the look and design of the site
9.3 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.5 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.4 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.3 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Tobacco General
Showing 561 - 580 of 1,562
Sherri
Site Experience Feedback
May 11, 2024
everything is fine. Just wish the shipping was cheaper.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tom
Post-Delivery Feedback
May 11, 2024
none
- Overall Rating: 9
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 9
- Customer Support: 9
- Full ratings for this review »
Chris
Site Experience Feedback
May 11, 2024
The best
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Tom
Site Experience Feedback
May 11, 2024
Just fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Gus
Site Experience Feedback
May 01, 2024
No comment
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 9
- Full ratings for this review »
Gus
Post-Delivery Feedback
May 11, 2024
On time and great product
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 6
- Full ratings for this review »
Pkil
Site Experience Feedback
May 11, 2024
Much cheaper than stores uptown, even with shipping cost...really miss that over $120 FREE shipping
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Shortstuff
Site Experience Feedback
May 10, 2024
All good except the prices went up.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Big lou217
Site Experience Feedback
May 06, 2024
I was buying smokers outlet for many yr’s shipping went up product went up tobacco general is much more cheaper
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Big lou217
Post-Delivery Feedback
May 10, 2024
I’m going to tell all my friends price cheaper shipping cheaper and quicker my first time ordering from General and now you have I life time customer bye the way I was with smokers outlet all the price went up including shipping and I always had to wait i been a customer of smokers outlet for 7 yrs but not no more I order from you and my order is already here I will be doing all my shopping with the General
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
John
Site Experience Feedback
May 10, 2024
They were fine
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Post-Delivery Feedback
May 10, 2024
Everything arrived on time. One box of tubes were crushed. Damaged during shipping.
- Overall Rating: 7
- Would Shop Here Again: N/A
- Likelihood To Recommend: 5
- On Time Delivery: 8
- Customer Support: 7
- Full ratings for this review »
PJ
Site Experience Feedback
May 10, 2024
Very good service and products
- Overall Rating: N/A
- Would Shop Here Again: N/A
- Likelihood To Recommend: N/A
- Full ratings for this review »
N/A
Site Experience Feedback
May 10, 2024
not at this time
- Overall Rating: 8
- Would Shop Here Again: 8
- Likelihood To Recommend: 8
- Full ratings for this review »
DaveInNewJersey
Site Experience Feedback
May 01, 2024
Member since October 2021 and never a negative. Products always show up sooner than expected. Local smoke shops can't touch your prices... $19.99 to $21.99 per pound. Love the 5-pound bulk!
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
DaveInNewJersey
Post-Delivery Feedback
May 10, 2024
An absolute must if you smoke! Stop overpaying for tobacco at convivence stores... roll your own. They have everything. I stopped paying $10 for a pack of cigarettes and signed up with Tobacco General and now it cost me about .71 cents a pack. Side note: Hate the new plastic straps on the paper tubes (pack of 5). They don't stack without falling all over. Bring back the full plastic seal.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
None of the above
Site Experience Feedback
Apr 28, 2024
Easy ordering
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
None of the above
Post-Delivery Feedback
May 10, 2024
No action required
- Overall Rating: 8
- Would Shop Here Again: N/A
- Likelihood To Recommend: 9
- On Time Delivery: 5
- Customer Support: 9
- Full ratings for this review »
chris
Site Experience Feedback
Apr 25, 2024
no problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Grey55
Site Experience Feedback
May 09, 2024
easy to navigate
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
tea62
Site Experience Feedback
May 09, 2024
I always have a good experience when shopping with Tobacco General
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
jamicr
Site Experience Feedback
May 09, 2024
I like how easy it is to find my product and to check out
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kitty
Site Experience Feedback
Apr 29, 2024
No probs
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Kitty
Post-Delivery Feedback
May 09, 2024
I love how fresh the tobacco is, and the lack of sticks in it!
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: N/A
- Full ratings for this review »
Memaw
Site Experience Feedback
May 09, 2024
Double diamond tubers have been out of stock for some time that I order had to order different brands not happy with this shipping is charged which was not on larger orders for years
- Overall Rating: 3
- Would Shop Here Again: 5
- Likelihood To Recommend: 7
- Full ratings for this review »