Tobacco General Reviews - 1,572 Review - 9.5/10
2013
Winner
Circle of
Excellence
2 years
Tobacco General Rating
Overall Satisfaction | 9.5 /10 |
---|---|
Would Shop Here Again | 9.7 /10 |
Likelihood to Recommend | 9.6 /10 |
Product Selection | 9.4 /10 |
Ease of Finding | 9.5 /10 |
Checkout Satisfaction | 9.4 /10 |
Product Met Expectations | 9.7 /10 |
On-Time Delivery | 9.6 /10 |
Satisfaction with Customer Support | 9.6 /10 |
9.5out of 10
Would Shop Here Again:
9.7out of 10
Likelihood To Recommend:
9.6out of 10
Overall Rating | Past 3 Months | Past Month |
---|---|---|
Positive | 87% | 89% |
Neutral | 9% | 8% |
Negative | 4% | 3% |
Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.
Ease of Finding What You Are Looking For
How easily were you able to find the product you were looking for
9.5 out of 10
Design of Site
Satisfaction with the look and design of the site
9.4 out of 10
Satisfaction With Checkout
Satisfaction with the checkout process
9.4 out of 10
Product Selection
Satisfaction with the breadth of products available on the site
9.4 out of 10
Clarity of Product Information
How clear and understandable was the product information
9.5 out of 10
Charges Stated Clearly
Total purchase amount (including shipping, handling and discounts) displayed before order submission
9.4 out of 10
Prices Relative to Other Online Retailers
Comparison of prices relative to other websites selling similar products
9.3 out of 10
Shipping Charges
Satisfaction with shipping charges
7.1 out of 10
Variety of Shipping Options
Desired shipping options were available
8.3 out of 10
On-Time Delivery
Satisfaction with order arrival relative to expected order receipt date
9.6 out of 10
Order Tracking
Satisfaction with the ability to track the order
9.6 out of 10
Product Met Expectations
Correct product was delivered, is of the expected quality, and works as described/depicted
9.7 out of 10
Customer Support
Satisfaction with assisted or self-service help
9.6 out of 10
Product Availability
How easily were you able to find the product you were looking for
9.8 out of 10
Returns Process
Satisfaction with the returns process
10.0 out of 10
Recent Reviews for Tobacco General
Showing 21 - 40 of 1,572
TxOldefart
Site Experience Feedback
Oct 30, 2024
Easy in, easy out. Found my products quickly & checkout was a breeze. If I receive my products on time I will be back for sure!!! Thank You TG
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
TxOldefart
Post-Delivery Feedback
Nov 10, 2024
If you want to avoid getting ripped off by tobacco stores & smoke shops Tobacco General is the way to go. It's quick & easy & the savings are unmatched anywhere. I'll never go back to our local tobacco stores.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- On Time Delivery: 10
- Customer Support: 10
- Full ratings for this review »
Adam C.
Site Experience Feedback
Nov 10, 2024
The site has an excellent on variety of product to choose from. And it is very user friendly. It would be nice to have free shipping when you spend so much money on an order. I wish that was an option. Otherwise, it's a great site.
- Overall Rating: 10
- Would Shop Here Again: 8
- Likelihood To Recommend: 10
- Full ratings for this review »
Bug
Site Experience Feedback
Nov 09, 2024
Easy to navigate and checkout process is fast
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
JohnnyE
Site Experience Feedback
Nov 08, 2024
You don't carry Hot Rod tubes which are a very popular brand. I would really like to see them available.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Baboo1225
Site Experience Feedback
Nov 07, 2024
Simple to use, easy to find my products I buy regularly, ease of checkout. The shipping fees are a bit high, but overall satisfaction with website.
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
LEL
Site Experience Feedback
Nov 07, 2024
No problems
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
GR
Site Experience Feedback
Nov 06, 2024
Easy to find my products
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Mike
Site Experience Feedback
Nov 06, 2024
First time, all was good
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Lin
Site Experience Feedback
Nov 06, 2024
This website is very easy to use (even for us senior citizens).
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Traceylynn
Site Experience Feedback
Nov 03, 2024
It was good just wasn't to fond of the prices going up
- Overall Rating: 6
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Rumpy
Site Experience Feedback
Nov 02, 2024
I love tobacco general .
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
sssscs
Site Experience Feedback
Nov 01, 2024
i used to shop every month here and continue to do so .over 10 yrs
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
sissy
Site Experience Feedback
Nov 01, 2024
easy now
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Toksol
Site Experience Feedback
Nov 01, 2024
Website is very easy to navigate. I have been purchasing products from here for over 10 years and am very satisfied with the service I receive. Only negative I have is shipping used to be free when you had a large order.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
Online Shopper
Site Experience Feedback
Oct 31, 2024
Good people,good prices
- Overall Rating: 8
- Would Shop Here Again: 9
- Likelihood To Recommend: 8
- Full ratings for this review »
Tim
Site Experience Feedback
Oct 14, 2024
Nothing to comment on.
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 10
- Full ratings for this review »
N/A
Site Experience Feedback
Oct 30, 2024
Had trouble signing in. No email sent for forgotten password. Way to much personal information in survey.
- Overall Rating: 9
- Would Shop Here Again: 9
- Likelihood To Recommend: 9
- Full ratings for this review »
Fisherman
Site Experience Feedback
Oct 30, 2024
I love the new format so simple
- Overall Rating: 10
- Would Shop Here Again: N/A
- Likelihood To Recommend: 10
- Full ratings for this review »
Bill
Site Experience Feedback
Oct 30, 2024
It was the easier website, as to setting up an account I usually buy from RollYourOwn.com, but they don't have the Good Stuff. My son gave me some and I liked it, but no one in Lake Charles, Louisiana has it.
- Overall Rating: 9
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »
Ferrell
Site Experience Feedback
Oct 30, 2024
Always a great experience ordering and receiving my order
- Overall Rating: 10
- Would Shop Here Again: 10
- Likelihood To Recommend: 9
- Full ratings for this review »