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Tobacco General Reviews - 1,572 Review - 9.5/10

Nov 23, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.5 /10
Checkout Satisfaction9.4 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%89%

Neutral

9%8%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.5 out of 10

Design of Site

Satisfaction with the look and design of the site

9.4 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.4 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.5 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.4 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 21 - 40 of 1,572

TxOldefart

Site Experience Feedback

Oct 30, 2024

Easy in, easy out. Found my products quickly & checkout was a breeze. If I receive my products on time I will be back for sure!!! Thank You TG


Post-Delivery Feedback

Nov 10, 2024

If you want to avoid getting ripped off by tobacco stores & smoke shops Tobacco General is the way to go. It's quick & easy & the savings are unmatched anywhere. I'll never go back to our local tobacco stores.

Adam C.

Site Experience Feedback

Nov 10, 2024

The site has an excellent on variety of product to choose from. And it is very user friendly. It would be nice to have free shipping when you spend so much money on an order. I wish that was an option. Otherwise, it's a great site.

Bug

Site Experience Feedback

Nov 09, 2024

Easy to navigate and checkout process is fast

JohnnyE

Site Experience Feedback

Nov 08, 2024

You don't carry Hot Rod tubes which are a very popular brand. I would really like to see them available.

Baboo1225

Site Experience Feedback

Nov 07, 2024

Simple to use, easy to find my products I buy regularly, ease of checkout. The shipping fees are a bit high, but overall satisfaction with website.

LEL

Site Experience Feedback

Nov 07, 2024

No problems

GR

Site Experience Feedback

Nov 06, 2024

Easy to find my products

Mike

Site Experience Feedback

Nov 06, 2024

First time, all was good

Lin

Site Experience Feedback

Nov 06, 2024

This website is very easy to use (even for us senior citizens).

Traceylynn

Site Experience Feedback

Nov 03, 2024

It was good just wasn't to fond of the prices going up

Rumpy

Site Experience Feedback

Nov 02, 2024

I love tobacco general .

sssscs

Site Experience Feedback

Nov 01, 2024

i used to shop every month here and continue to do so .over 10 yrs

sissy

Site Experience Feedback

Nov 01, 2024

easy now

Toksol

Site Experience Feedback

Nov 01, 2024

Website is very easy to navigate. I have been purchasing products from here for over 10 years and am very satisfied with the service I receive. Only negative I have is shipping used to be free when you had a large order.

Online Shopper

Site Experience Feedback

Oct 31, 2024

Good people,good prices

Tim

Site Experience Feedback

Oct 14, 2024

Nothing to comment on.

N/A

Site Experience Feedback

Oct 30, 2024

Had trouble signing in. No email sent for forgotten password. Way to much personal information in survey.

Fisherman

Site Experience Feedback

Oct 30, 2024

I love the new format so simple

Bill

Site Experience Feedback

Oct 30, 2024

It was the easier website, as to setting up an account I usually buy from RollYourOwn.com, but they don't have the Good Stuff. My son gave me some and I liked it, but no one in Lake Charles, Louisiana has it.

Ferrell

Site Experience Feedback

Oct 30, 2024

Always a great experience ordering and receiving my order