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Tobacco General Reviews - 1,562 Review - 9.5/10

Nov 27, 2024
TobaccoGeneral is an online retailer specializing in tobacco-related products including pipe tobacco, cigars, cigar accessories, hookah, hookah accessories, shisha, and featuring free-shipping deals. They offer wholesale prices, great quality, and quick shipping.
Circle of Excellence - Tobacco General

2013
Winner

Circle of
Excellence

2 years

Tobacco General Rating

Rating
Overall Satisfaction9.5 /10
Would Shop Here Again9.7 /10
Likelihood to Recommend9.6 /10
Product Selection9.4 /10
Ease of Finding9.4 /10
Checkout Satisfaction9.5 /10
Product Met Expectations9.7 /10
On-Time Delivery9.6 /10
Satisfaction with Customer Support9.6 /10
Overall Satisfaction:
 

9.5out of 10


Would Shop Here Again:

 

9.7out of 10


Likelihood To Recommend:

 

9.6out of 10


Overall
Rating
Past 3
Months
Past
Month

Positive

87%86%

Neutral

9%12%

Negative

4%3%
Customer Certified:

Customer Certified stores provide satisfactory service at a minimum and are committed to proactively collecting customer feedback on their service levels through the Bizrate Buyer Survey.

Ease of Finding What You Are Looking For

How easily were you able to find the product you were looking for

9.4 out of 10

Design of Site

Satisfaction with the look and design of the site

9.3 out of 10

Satisfaction With Checkout

Satisfaction with the checkout process

9.5 out of 10

Product Selection

Satisfaction with the breadth of products available on the site

9.4 out of 10

Clarity of Product Information

How clear and understandable was the product information

9.4 out of 10

Charges Stated Clearly

Total purchase amount (including shipping, handling and discounts) displayed before order submission

9.3 out of 10

Prices Relative to Other Online Retailers

Comparison of prices relative to other websites selling similar products

9.3 out of 10

Shipping Charges

Satisfaction with shipping charges

7.1 out of 10

Variety of Shipping Options

Desired shipping options were available

8.3 out of 10

On-Time Delivery

Satisfaction with order arrival relative to expected order receipt date

9.6 out of 10

Order Tracking

Satisfaction with the ability to track the order

9.6 out of 10

Product Met Expectations

Correct product was delivered, is of the expected quality, and works as described/depicted

9.7 out of 10

Customer Support

Satisfaction with assisted or self-service help

9.6 out of 10

Product Availability

How easily were you able to find the product you were looking for

9.8 out of 10

Returns Process

Satisfaction with the returns process

10.0 out of 10

Recent Reviews for Tobacco General

Showing 541 - 560 of 1,562

Online Shopper

Site Experience Feedback

May 16, 2024

TBD

Jea

Site Experience Feedback

May 16, 2024

Very good

papaw

Site Experience Feedback

May 16, 2024

Great service, easy site to order from, fast shipping.

Mrs J

Site Experience Feedback

May 15, 2024

All good

flyboyscott

Site Experience Feedback

May 15, 2024

great sight and good selection of products.

Freddy

Site Experience Feedback

May 15, 2024

very pleased with service.

cathy

Site Experience Feedback

May 05, 2024

very easy to use.

Sindy

Site Experience Feedback

Apr 27, 2024

The site is great, prices are great. It could have a "reorder" option . I have yet to receive a coupon in my 30 orders placed since using this site.


Post-Delivery Feedback

May 14, 2024

Great, high quality product, reliable delivery, affordable price. I will continue to purchase from Tobacco General

wolf68

Site Experience Feedback

May 14, 2024

Do not like that I can't specifically reorder a previous order. All info on order should be ready to add to cart and move on.

mouldyskull

Site Experience Feedback

May 04, 2024

First time using them and everything was quick and easy, from selecting items to checking out. Will definitely come back for more items, when needed.


Post-Delivery Feedback

May 14, 2024

Had everything that I needed for a good price and it got delivered in the correct amount of time. Most other places did not have the item that I wanted or the price was too high.

Dust and bones

Site Experience Feedback

Apr 27, 2024

Went. Well

Happygranny

Site Experience Feedback

May 14, 2024

Very satisfied

Brat

Site Experience Feedback

May 05, 2024

Same as always. Good

Johnny wishbone.

Post-Delivery Feedback

May 13, 2024

I would recommend faculty general because it's cheaper than from the tobacco in the state I'm from plus it's timely delivery and good packaging and milk planes whatsoever about the back of general I would recommend them to all my friends. Johnny wishbone.

Online Shopper

Site Experience Feedback

May 13, 2024

As usual my order went without a hitch Love having this option.

Bill

Site Experience Feedback

Apr 26, 2024

I've been buying from Tabacco General for years and have always been satisfied with the service, the products and the shipping.


Post-Delivery Feedback

May 13, 2024

Easy to order, delivery was on time and the correct items were shipped. The only thing that would be better is if the items were free. Thanks.

Nessa Jo

Site Experience Feedback

May 13, 2024

your site has been life changing for us. with the inflation on ciggeretts, I can buy and roll my own for a very good price and saves us money.

wes

Site Experience Feedback

May 13, 2024

ok

Bob brown

Site Experience Feedback

May 12, 2024

Good experience

Davao

Site Experience Feedback

May 12, 2024

Good